“Travis was fantastic to work with. He was very professional and stayed in contact with me throughout my service. Travis is the reason I take my tundra to Wesley Chapel Toyota service.”
“Once again, Travis Bell came through for me! He and the service technician had me in and out within an hour to replace a fog light that went out. I have over 172,000 miles on my 2018 Highlander and it’s going strong thanks to Travis!”
“Took my 2019 Tacoma for a scheduled service visit where I was met by Brittney Ward, service adviser. She explained what recommended service items were. I decided some of the things I could do myself and she was very cordial about it. Always keeps me updated when service is being done. Good experience.”
“I recently scheduled a maintenance service for my truck and was assigned service tech Shannon. It was quite busy upon arrival but she explained and was quite verse in making sure I understood what would transpire with my vehicles service. She listens to customers complaints on my vehicle problems and made recommendations for me to decide what to do without pressure. She kept me informed throughout my waiting process and that is a good thing, especially during the waiting part. She is by far a great service technician, gregarious person to meet face to face. She sets a good example for the Wesley Chapel Toyota team. Keep up the great work👍🏽
Joseph P”
“Recently had a service appointment with Lisa Busch. She handled everything in a prompt but courteous manner. It was such a great experience I will definitely come back again. If you’re looking for service, ask for Lisa!”
“I just had my car service on 9/15/22. Travis Bell was my service person I have every time I come. He is very helpful and very good about explaining everything to me. Very cordial and very honest about it all. You couldn't ask for a better person. Thanks Travis for your help.”
“I strongly recommend Donnie Smith to anyone looking for servicing your vehicle at Toyota Wesley Chapel. Donnie was so professional with such great customer service. Donnie kept me updated with my car issue and provided me with estimated time car repair after being diagnosed by the mechanic. I have to say, that my experience was outstanding and Donnie Smith is a great example of an team member embracing the mission and values of a company. Thank you Donnie for you great professional service and your awesome friendly approach, you made feel appreciated and didn’t waste my time.”
“Still not solved the problem in reference to interest rate. Charged 4.99 percent instead of 1.9 percent. Bought RAV4 XSE hybrid. Salesman gave 1.9 percent finance charged 4.99 percent . Wanted 4000.00 dollars more if wanted 1.9 percent. Not happy at all. Called them sales manager said someone will call me. No one has called yet. Bad customer service.”
“Salesman says some else interest rate 1.9 for 36 months. Financial department charges 4.99 percent or wanted 4000 dollars more if wanted 1.9 percent. Rip off company . Never buy from this dealership”
“Me vendieron una van culla bateria era con garantia de 80 meses, la van estando en mi casa no arranco porque la falto corriente, saque la bateria y la lleve a ellos y no me la cambiaron porque no lleve el carro, Comp lo voy a llevar si no quiso arrancar? Son una deseccion...”
“Up Date..... I called the Manager back like he asked after he seen my first review His response was, Not sure what you want us to do at this point. You should have purchased an extended warranty. It's not a Toyota so we don't take care of the recalls ,broken motor mount or worn out belts. Said... it must have passed our inspections. Said... it is what it is, you drive it till you can't, even if it's a few months.. Again said... not sure what you want us to do for you.!! I will never purchase a vehicle New or Used from this dealership again. Know what your doing or They will take advantage of you. I was a grandmother trying to help my grandson & Daughter,
after just a few months they have a vehicle in their driveway they can't drive. 😪 I wished I had read all the reviews before buying from them. I see there are more horrifying stories like mine.
I purchased May 28,2021 a 2012 Ford Focus for my grandson from Kirk. Within a few months we started having issues with the
I was sold a vehicle with a Transmission Recall, A cracked motor mount and many other issues. I'm having to pay out of pocket to have everything fixed. I couldn't afford to have everything done done at once which is little over $1600.00. When I Wesley Chapel Toyota I first asked if they do expections on all their used vehicles before they put them on the car lot to sell , and they said yes we do, then I explained all the issues we've having with the car they just sold us few months earlier and they said... I will forward your info to a manager and have them follow up with you. Never received a call back. I'm the grandmother, I paid cash to purchase this car out of my retirement for my grandson to help out the family. I told them what I could afford, said It was the only car they had I could afford. I will never purchase a car from this dealership again!! Beware if you buy a use vehicle from them, test drive it straight to another automobile service department before purchasing from this dealership!”
