“Still not solved the problem in reference to interest rate. Charged 4.99 percent instead of 1.9 percent. Bought RAV4 XSE hybrid. Salesman gave 1.9 percent finance charged 4.99 percent . Wanted 4000.00 dollars more if wanted 1.9 percent. Not happy at all. Called them sales manager said someone will call me. No one has called yet. Bad customer service.”
“Salesman says some else interest rate 1.9 for 36 months. Financial department charges 4.99 percent or wanted 4000 dollars more if wanted 1.9 percent. Rip off company . Never buy from this dealership”
“Me vendieron una van culla bateria era con garantia de 80 meses, la van estando en mi casa no arranco porque la falto corriente, saque la bateria y la lleve a ellos y no me la cambiaron porque no lleve el carro, Comp lo voy a llevar si no quiso arrancar? Son una deseccion...”
“Up Date..... I called the Manager back like he asked after he seen my first review His response was, Not sure what you want us to do at this point. You should have purchased an extended warranty. It's not a Toyota so we don't take care of the recalls ,broken motor mount or worn out belts. Said... it must have passed our inspections. Said... it is what it is, you drive it till you can't, even if it's a few months.. Again said... not sure what you want us to do for you.!! I will never purchase a vehicle New or Used from this dealership again. Know what your doing or They will take advantage of you. I was a grandmother trying to help my grandson & Daughter,
after just a few months they have a vehicle in their driveway they can't drive. 😪 I wished I had read all the reviews before buying from them. I see there are more horrifying stories like mine.
I purchased May 28,2021 a 2012 Ford Focus for my grandson from Kirk. Within a few months we started having issues with the
I was sold a vehicle with a Transmission Recall, A cracked motor mount and many other issues. I'm having to pay out of pocket to have everything fixed. I couldn't afford to have everything done done at once which is little over $1600.00. When I Wesley Chapel Toyota I first asked if they do expections on all their used vehicles before they put them on the car lot to sell , and they said yes we do, then I explained all the issues we've having with the car they just sold us few months earlier and they said... I will forward your info to a manager and have them follow up with you. Never received a call back. I'm the grandmother, I paid cash to purchase this car out of my retirement for my grandson to help out the family. I told them what I could afford, said It was the only car they had I could afford. I will never purchase a car from this dealership again!! Beware if you buy a use vehicle from them, test drive it straight to another automobile service department before purchasing from this dealership!”
