“Great choice of clothes, and for all ages !
Sharon and Ross, Tunbridge Wells branch, are super helpful, not pushy, and good at finding what might be suitable. A great experience these days ! I will be back”
“We ordered a lovely blanket for our new granddaughter. When it arrived it was nicely wrapped inside the box we bought as an extra inside a bigger box with white stuff bespoke pictures inside. All very well presented.
Until on the day we met our granddaughter in hospital and gave the presentation box to our daughter to open. She carefully unwrapped it to find the blanket rolled up with a label round it.
I was not impressed in fact disappointed. I expected more. It would have been better presented if the blanket was nicely folded, wrapped in paper inside the presentation box, rather than rolled up.
For me something that was meant to be special was cheapened by the way the blanket was presented. Looked like I could have picked it up in a supermarket.
Won’t buy from here again. There was no point in paying the extra for a presentation box, couldn’t see the point, I could have folded the blanket nicely and wrapped it myself.
Disappointing!!”
“Staff are friendly and clothes and accessories are quite appealing, but the fact that dogs are allowed into changing rooms is ridiculous. Many people have allergies to dogs, and dog hairs in changing areas and on clothes pose a risk.
Why do people need or want to take their dogs clothes shopping? I’m sure the dogs aren’t enjoying it. The term ‘dog- friendly’ should be ‘’dog-owner friendly’.”
“Love the chinos tried 3 different styles . All to short wish white stuff would do longer length. Very disappointed
customer service in Stamford store very good tried there best”
“I have a few pieces from White Stuff and so I have a reasonably balanced view of service, quality and price.
Whilst I find that prices are generally on the high side, the sale is very good for picking up a bargain.
Quality can vary. I have two shirts and a top that are wearing very well and still look like new. On the other hand, I bought a t-shirt (Hannah) last year that came out of the washing machine with two holes in it. This was very thin, Fairtrade cotton, which I know is ethically grown but isn’t always hard wearing.
Customer service varies as well. The staff in Totnes store are particularly friendly and helpful but I was snapped at in a store I shan’t mention. Clearly, personalities can’t all be the same just because they work for the same company and that can happen in any shop.
I don’t do delivery, preferring to click and collect but the service is always quite quick. Again, I would return to the store rather than post.
I find some of the heavily patterned things a bit too loud for me, but I keep going back, so they must be doing something right.”
