Wiggle Reviews

3.2 Rating 181 Reviews

54 %

of reviewers recommend Wiggle

Company Reviews

Questions

Metrics

3.2

Based on 181 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How do I contact Wiggle?

Helpful Report

(3 weeks ago)

You can contact Wiggle by Email and Live Chat.

Helpful Report

(3 weeks ago)

0.00%

Industry Average

“ Wiggle are fine until you encounter a problem then the customer service is awful. Incredibly slow to respond, if they respond at all. Wiggle and Evri have together managed to provide a truly awful service. ”

- Jim

“ Customer service very bad. Can't believe Wiggle think it acceptable that I wait a further 4 working days whilst Hermes conduct a review of why they haven't delivered my goods. I'd already waited 9 days...stick to Tredz in future ”

- Steve

“ Don't buy anything which needs a courier . Been messed about for the last week with delivery. You expect some sort of service when you spend 3k. I got it very poor service and no contact number poor poor company. At least my local bike shop stepped in and sorted it. ”

- Andy

Wiggle Reviews

Customer Service - Bad