Wiggle Reviews

3.2 Rating 181 Reviews

54 %

of reviewers recommend Wiggle

Company Reviews

Questions

Metrics

3.2

Based on 181 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Customer Service

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How quickly does Wiggle resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 62% of reviewers feedback is Wiggle takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

0.00%

Industry Average

“ Absolutely disappointing customer service. Bike Frame broken within 5 months after purchase (no crash or park visits). Warranty simply ignored, no further reply to mails. No replacement, no refund, nothing. I can only strongly recommend to stay away from this company. ”

- Mat

“ Terrible customer service. Item failed on first use, asked for refund or replacement. Just used jargon and excuses as to why this couldn't happen. Let just say they Wiggled their way out of it from the get go, very very poor. Won't use them again. ”

- Anonymous

“ Paid for a years worth of next day delivery which was suspended two weeks later. Rather than offer a 2-3 day service, I’m now waiting a week or so for standard delivery. Customer service not helpful at all- got a lecture on their fine print. The company isn’t terrible but they’ve got too big and no longer care, so in future I’ll be shopping with smaller companies who do ”

- Graham C

Wiggle Reviews

Customer Service - Bad