Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sofa bed purchased in 2018. Used for most of 2019 by grand-daughter visiting from Australia. Used occasionally since. Still looking like new and as comfortable when purchased.”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for writing this review. We love hearing that you are still so pleased with your sofa bed. Thank you so much for your kind words. Kind regards, Gemma

Posted 2 years ago

“The bed settee is perfect for our home. It's robust a good piece of furniture and will be long lasting. It was made on time delivered on time and put together by two incredible delivery guys. Thank you Willow and Hall. All the best for the future. Trevor and Christine Hitchings”

Helpful Report

Posted 2 years ago

Good afternoon Trevor, Thank you for writing this review. We love hearing that you are still so happy with your sofa bed and that are pleased with our service! Kind regards, Gemma

Posted 2 years ago

“This bed-settee was recommended online by an independent review and I can see why. Not enough room for 2, but ample for 1. Comfortable as a settee four years on and not a bad bed for a night or two either.”

Helpful Report

Posted 2 years ago

Good afternoon Chris, Thank you for writing this review. It is so great to hear that your sofa bed is still so great 4 years on! We look forward to your next purchase! Kind regards, Gemma

Posted 2 years ago

“We bought a Willow & Hall sofa-bed 4 years ago. We were pleased with it then, and it is still in great condition now. Very happy to recommend for quality and delivery service.”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for writing this review. It is so great to hear how pleased you are with your sofa bed, and we know you will love it for many years to come! Thank you for your kind words and recommendation! Kind regards, Gemma

Posted 2 years ago

“A very comfy and stylish sofa bed that has stood the test of time. Top quality material and good value for money.”

Helpful Report

Posted 2 years ago

Good afternoon Josephine, Thank you for writing this review. We love hearing how happy you are with your sofa bed and thank you for your kind words! Kind regards, Gemma

Posted 2 years ago

“Excellent company. It was very difficult to find stylish sofa beds until I found Willow and Hall. Service was first class and I would highly recommend.”

Helpful Report

Posted 2 years ago

Good afternoon Emily, Thank you for writing this review. Thank you for your kind words and your recommendation. We love hearing that you are so pleased with your sofa bed and we look forward to your next purchase! Kind regards, Gemma

Posted 2 years ago

“We replaced a John Lewis sofa bed with the Willow & Hall one in 2017 - having seen an advert in the press. Whole process of delivery and assembly went very smoothly and our regular guests have commented on how comfortable the new sofa bed is. A pretty good sofa as well. We like the single the single pull opening movement - One tug on the loop and the cushions drop down and mattress folds out. Very happy with the product, and we hope for many more years of use.”

Helpful Report

Posted 2 years ago

Good afternoon Michael, Thank you for taking the time to leave this lovely review, I am glad to hear that you are pleased with the quality and service of your order and should you ever need any further assistance please do not hesitate to contact us again. Kind regards, Jamie

Posted 2 years ago

“The service received from Willow and Hall was excellent and now, having used the bed sofa for five years, it looks as good as new.”

Helpful Report

Posted 2 years ago

Good Afternoon Thank you for taking the time to leave this review and for your kind words regarding the sofa bed, please feel free to contact us if you have any further questions. Kind Regards Jake

Posted 2 years ago

“Good quality bed and easy to fold away”

Helpful Report

Posted 2 years ago

Good Afternoon Alfred Thank you for taking the time to leave this review and for your kind words regarding the sofa bed and how easy to use it is, please feel free to contact us if you have any further questions. Kind Regards Jake

Posted 2 years ago

“The sofa bed we bought 5 years ago is still in excellent shape. The service we got was very smooth.”

Helpful Report

Posted 2 years ago

Good Afternoon Thank you for taking the time to leave this review and for your kind words regarding the service we provide and your Sofa Bed. I hope you are still satisfied with it and please feel free to contact us if you have any further questions. Kind Regards Jake

Posted 2 years ago

“We needed a ottoman for the spare room and found the perfect piece at Willow and Hall. Looks great, build and materials are quality and the price was very reasonable. Would highly recommend!”

Helpful Report

Posted 2 years ago

Good Afternoon Thank you for taking the time to leave this review and for your kind words regarding the ottoman, please feel free to contact us if you have any further questions. Kind Regards Jake

Posted 2 years ago

“We bought our sofa bed some time ago and it has stood the test of time very well. We received great advice about the best colour and fabric for a home with 2 cats and it still looks pristine. It is comfortable to sleep on and worth paying a little extra for.”

Helpful Report

Posted 2 years ago

Good Afternoon Chris Thank you for taking the time to leave this review and for your kind words regarding the service we provide and your Sofa Bed. I hope you are still satisfied with it and please feel free to contact us if you have any further questions. Kind Regards Jake

Posted 2 years ago

“very good service ,good delivery , my settee looks as good now as when I first had it delivered 5 years ago.”

Helpful Report

Posted 2 years ago

Good Afternoon Thank you for taking the time to leave this review and for your kind words regarding the sofa, please feel free to contact us if you have any further questions. Kind Regards Jake

Posted 2 years ago

“The Wishford armchair I bought in 2017 was ready and delivered in the time stated. The overall service I received was excellent and I would certainly buy agin from Willow & Hall. Nearly five years on and after daily use, the chair still looks great.”

Helpful Report

Posted 2 years ago

Good Afternoon Wendy Thank you for taking the time to leave this review and for your kind words regarding the service we provide and your Sofa Bed. I hope you are still satisfied with it and please feel free to contact us if you have any further questions. Kind Regards Jake

Posted 2 years ago

“I bought a lovely sofabed some years ago and it is of the highest quality. Willow and Hall installed it - up three flights of stairs - and gave outstanding service. Highly recommend.”

Helpful Report

Posted 2 years ago

Good Afternoon Susan Thank you for taking the time to leave this review and for your kind words regarding the service we provide and your Sofa Bed. I hope you are still satisfied with it and please feel free to contact us if you have any further questions. Kind Regards Jake

Posted 2 years ago

“Bought a sofa bed 5 years ago to be used mainly in the kids games room. Have used the sofa more as a bed in the last year to help a family member recuperate, from a serious accident, with us at home. Very happy with the purchase.”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for taking the time to leave this review, I am pleased to hear you are happy with the product overall! Please do not hesitate to contact us if you need any further support. Kind regards, Jamie

Posted 2 years ago

“We bought a sofa bed and matching armchair five years ago and are very pleased with the product. We chose the velvet cover and it has been very hardwearing and easy to clean. We had the memory foam mattress and everyone who has slept on it, including myself, finds it very comfortable. I would definitely recommend Willow and Hall.”

Helpful Report

Posted 2 years ago

“We bought a single sofa bed in 2017. There was a wide range of colours, and we chose a shade of grey that matched our colour scheme well. Four years on, the sofa still looks immaculate. Everyone who has slept on the bed has found it very comfortable. The mechanism to turn from sofa to bed and back again is simple to operate. Recommended.”

Helpful Report

Posted 2 years ago

“I bought my sofa bed in 2017 and it has been used by my son every day since. Knowing that the mattress had to be good for constant use, plus the covers had to be ' forgiving' I took a leap of faith and invested in a quality product and Willow and Hall did'nt disappoint. It is by far the best piece of furniture I have ever bought. Customer service and delivery good too.”

Helpful Report

Posted 2 years ago

“It's not just about the great quality, but the aftercare is perfect with this shop. My tenants ruined my sofa bed and years after I bought it, they were still happy to help changing the mattress.”

Helpful Report

Posted 2 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews