Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Willow & Hall Reviews

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

4.7

Based on 2,695 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

Write Your review

Tell us how Willow & Hall made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My sister referred me to this crypto recovery expert team called hackspeditous when I lost over $166,000 to a crypto scam – it was all going pretty well when it all started, and I was making a reasonable profit. Three months into this; I started encountering a series of problems which ended up with not having access to my account. I consulted teams that I felt would be helpful, this ended up with a series of extortions. All that I have to deal with in private. I was on the phone with her one night, having a lengthy conversation with swings toward financial security and I shared my troubles with her. She advised me to consult external experts and her suggestion was a team like the hackspeditous. She provided the email as a medium of contact, I followed the instructions, and a few hours later I got feedback from the team. I was asked a few questions and given some instructions which I followed through. I was able to recover my money, all this was completed within a week. I am glad I did not hesitate to follow through with this team, send an email to (hackspeditously @ gmail .com) has given me a turnaround in my finances. I am so elated to share this news with everyone and share the medium with anyone who might need this. Do not hesitate to reach out today. You can contact them through email; (hackspeditously @ gmail. com) or Whatsapp: +1 5 6 7 2 4 6 3 1 1 7.”

Posted 2 weeks ago

“Ordered from you 2 years and so good we have used you again!!! 😀”

Posted 5 months ago

“I can't get to work my washing machine to work”

Posted 5 months ago

“Purchased a sofa bed in 2019. After much research we came upon Willow and Hall and was very impressed with the choice and quality - both the bed and sofa are very comfortable and still look like new. Would recommend.”

Posted 2 years ago

Good afternoon, Thank you for taking the time to leave this review, I am glad to hear you are still happy with your order and if you need any further support please contact us. Kind regards, Jamie

Posted 2 years ago

“We were looking for a sofa bed that would be primarily used as a guest bed and tested lots that worked well as sofas but not as beds. We came across a recommendation for Willow and Hall in a newspaper review of sofa beds. We’ve had our sofa bed for 3 years now and it’s regularly used as a bed and all our guests say it’s very comfortable. It’s also worn extremely well and looks as good as new. Their service was excellent too and I will certainly visit their showroom again when we replace our sofa.”

Posted 2 years ago

Good afternoon, Thank you for taking the time to leave this review, I am pleased to hear everything went smoothly and you are happy with the service and product overall! Please do not hesitate to contact us if you need any further support. Kind regards, Jamie

Posted 2 years ago

“I purchased replacement cushions for my sofa bed I purchased 5 years previously, I like the seats to be firm. Easy to order and came quickly. Love my sofa bed. Thank you Willow and Hall.”

Posted 2 years ago

Good afternoon Annette, Thank you for taking the time to leave this review, I am pleased to hear everything went smoothly and you are happy with the product overall! Please do not hesitate to contact us if you need any further support. Kind regards, Jamie

Posted 2 years ago

“I have been delighted with the sofa and three years on it looks as good as new. It is admired by friends and family who clearly enjoy sitting on it. I will certainly come to you again”

Posted 2 years ago

Good afternoon Sue, Thank you for taking the time to leave this review, I am pleased to hear you are happy with the product overall! Please do not hesitate to contact us if you need any further support. Kind regards, Jamie

Posted 2 years ago

“Ordered a chair/ bed from Willow and Hall. Very pleased with quality of product and customer service”

Posted 2 years ago

Good afternoon, Thank you for taking the time to leave this review, I am pleased to hear you are happy with your order and the service surrounding it. Should you need any further assistance please do not hesitate to contact us. Kind regards, Jamie

Posted 2 years ago

“Our beautiful Willow & Hall sofa bed is a few years old now and I still love it - perfect in the study. My son sleeps on it when he visits and finds it very comfortable. It is very well made and the colour (a delicate pink) is glorious”

Posted 2 years ago

Good afternoon, Thank you for taking the time to leave this review, I am pleased to hear you are happy with your order and the service surrounding it. Should you need any further assistance please do not hesitate to contact us. Kind regards, Jamie

Posted 2 years ago

“My bed is so comfortable, the craftsmanship is superb. Great team for delivery and putting it together.”

Posted 2 years ago

Good afternoon Jan, Thank you for taking the time to leave this review, I am pleased to hear you are happy with your order and the service surrounding it. Should you need any further assistance please do not hesitate to contact us. Kind regards, Jamie

Posted 2 years ago

“I adore my sofa bed. The delivery was brilliant with kind and helpful people showing me how it all worked. It’s super comfy as both a sofa and a bed and I’m currently looking at ordering another one. The quality of the product is fantastic and at a reasonable price point too. Not overpriced but respectful for a such beautiful handmade item. Willie and Hall has been a real find.”

Posted 2 years ago

Good afternoon Maggie, Thank you for taking the time to leave this review, I am pleased to hear you are happy with your order and the service surrounding it. Should you need any further assistance please do not hesitate to contact us. Kind regards, Jamie

Posted 2 years ago

“I have had the three piece suite and ottoman in a blue for 4 years, is it that long? I am still delighted with the pieces, they are still as comfortable as when they first arrived, the fabric is still in good order despite cats and dogs, but there is a bit of fade on the colour, expected in a reasonably sunny room. I would consider buying from Willow and Hall in the future.”

Posted 2 years ago

Good afternoon Ann, Thank you for taking the time to leave this review, I am glad to hear you are happy with the product and service surrounding it. Should you need any further assistance please do not hesitate to contact us. Kind regards, Jamie

Posted 2 years ago

“My sofa bed was delivered nearly 4 years ago and although I have never used the bed part the sofa is very comfortable and ideal for me. By chance I have just machine washed the covers for the first time (30 degrees and delicates wash) and they haven't shrunk and still look great! Very pleased with the whole item. Only one slight moan. The scatter cushion zips are rather short and so quite difficult to remove the covers to wash them.”

Posted 2 years ago

Good afternoon Mary, Thank you for taking the time to leave this review, I am glad to hear you are happy with the product and service surrounding it. Should you need any further assistance please do not hesitate to contact us. Kind regards, Jamie

Posted 2 years ago

“Every day I have the pleasure of seeing the lovely sofa/bed purchased at Willow & Hall when I moved into my new home. It is still one of my proudest purchases. The shopping experience was memorable for the great product knowledge and customer welcome. The purchase and delivery was smoother than I could have hoped for. The quality and elegance of the sofa is outstanding and the functionality is perfect. Many of my guests have enjoyed sleeping on the bed, and all of us have appreciated the supportive comfort of the seating. The colour choices were great, but I still think I made the ideal decision with the shade I selected. I am a very happy customer.”

Posted 2 years ago

Good afternoon Vicky, Thank you for taking the time to leave this review, I am glad you are happy with the product and the service surrounding it and should you need any further help please feel free to contact us. Kind regards, Jamie

Posted 2 years ago

“4 years on and our sofa bed is still going strong! It’s very well made and is super comfy both as a bed and a sofa. It’s made in Britain too and this was a factor for me choosing them. I would strongly recommend Willow and Hall”

Posted 2 years ago

Good afternoon Donna, Thank you for taking the time to leave this review, I am glad you are happy with the product and the service surrounding it and should you need any further help please feel free to contact us. Kind regards, Jamie

Posted 2 years ago

“Customer service was brilliant. Can’t remember the exact price, but I think it seemed like value for money. Your colleagues who made the delivery, were excellent. Friendly, careful and very painstaking with their explanation of how everything worked.”

Posted 2 years ago

Good afternoon, Thank you for taking the time to leave this review, I am glad you are happy with the product and the service surrounding it and should you need any further help please feel free to contact us. Kind regards, Jamie

Posted 2 years ago

“We bought our sofa online four years ago and are extremely pleased with it. It is and looks very cosy and bright and has kept its condition well. The delivery men were very efficient and it was so kind of them to carry our existing sofa upstairs without any fuss. Yes, isn't it gratifying to be able to buy British!”

Posted 2 years ago

Good afternoon, Thank you for taking the time to leave this review, I am glad you are happy with the product and the service surrounding it and should you need any further help please feel free to contact us. Kind regards, Jamie

Posted 2 years ago

“Willow and Hall provided excellent service right from the start. Samples arrived very quickly, and the sofa was completed within the time scales, delivered to my door , unpacked and all packaging removed. The sofa bed is very comfortable to sleep on, and still looks as good as new. Thank you Willow and Hall !”

Posted 2 years ago

Good afternoon Nicola, Thank you for taking the time to leave this review, I am glad you are happy with the product and the service surrounding it and should you need any further help please feel free to contact us. Kind regards, Jamie

Posted 2 years ago

“After 4 years of being used for visitors it is still as great as the day it was bought. So glad we chose WILLOW AND HALL, and glad to have bought British.”

Posted 2 years ago

Good afternoon, Thank you for taking the tiem to leave this review, I am pleased to hear after all this time that you are still happy with the quality of your order and should you need anything else please do not hesitate to contact us. Kind regards, Jamie

Posted 2 years ago

“I bought our sofa online about four years. I needed a sofa to convert to a bed occasionally for guests. This sofa has proved to be ideal as it is as comfortable now as when it was first purchased. I am extremely pleased and would recommend Willow & Hall”

Posted 2 years ago

Good Afternoon Tracy Thank you for taking the time to leave this review and for your kind words regarding the sofa bed, please feel free to contact us if you have any further questions. Kind Regards Jake

Posted 2 years ago

«
1
2
3
4
5
»

Willow & Hall is rated 4.7 based on 2,695 reviews