Woolworths SA Reviews

1.5 Rating 677 Reviews

10 %

of reviewers recommend Woolworths SA

Company Reviews

Questions

Metrics

1.5

Based on 677 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Returns

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Customer Service

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How do I contact Woolworths SA?

Helpful Report

(3 days ago)

You can contact Woolworths SA by Telephone, Live Chat and Email.

Helpful Report

(3 days ago)

74.29%

Industry Average

“ I love Woolworths - always great service, excellent quality and very clean stores. ”

- Rachel

“ Excellent service received on 20/01:25 at 14:41 from Teller Chantelle Jordan and Manager Johnna Lee. Upon forgetting my PIN number they were extremely patient and kind! The manager accessed the situation, she spoke kindly and patiently reassured me, then took me aside to be seated and to relax, following which I remembered my pin! Her patience and kindness is much appreciated! Thank you WW for hiring such professional staff! ”

- Anonymous

“ I am unhappy with the Woolies dash service not delivered ALL items ordered and paid for. The App is slow to inform the user on out of stock items. I had essential items for delivery to prepare for supper not delivered. It's really annoying and crediting my Account later does not Cut it. ”

- Joseph

Woolworths SA Reviews

Customer Service - Good