“My husband and I decided to visit our Wyevale garden centre in Gillingham yesterday and have some lunch. At the till I handed over a £5.00 voucher which my husband received during the week from you but it was declined as the cashier said it had already been used, we felt terrible with a big queue behind us it was so embarrassing for us both. But how could this have happened? Then when we received our lunch our lovely soup was only filled half way in the bowl. Was not a good day yesterday at your Restaurant, two very disappointed customers.”
“As Garden Club members, we love the products at Wyevale but what has happened to the enjoyable restaurant experience at Woodbridge?
4.10.17 14.30 Called to enjoy a quick snack, opted for the soup and sandwich offer. "We are not doing soup today"
Decided then to order egg and watercress sandwich and toasted cheese sandwich.
No forks and only 1 knife available at the condiments table.
The order arrived 30minutes later, as they have been very busy and are short staffed.
Annoyingly we noticed 4 garden centre staff served with their orders during the time we had been waiting and know they walked straight in and collected their hot meals.
What has happened to the 1st class service we have received in the past? Is the staff shortage being addressed if this is responsible for the drop in standards?”
“ordered a large garden furniture suite - shop staff wrote down the wrong reference, so wrong items delivered after two week wait - then had to wait again for collection and replacement on agreed date. Customer services team then arranged for the wrong day so I had to intervene again to get the date changed to the agreed date.
I was promised a follow up call on the Wednesday after delivery to ensure all was well - didn't happen until after I complained on the following Friday. Refunded 5% of the cost of the furniture as an apology”
