ArdMoor Ltd Reviews

Name: ArdMoor Ltd
Address: The Granary, Kingston, North Berwick, East Lothian
Rating: 4.84

4.8 Rating 2,257 Reviews

96 %

of reviewers recommend ArdMoor Ltd

4.8

Based on 2,257 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01620 671 480

Email:

anthony@ardmoor.co.uk

Location:

The Granary,
Kingston,
North Berwick
East Lothian
EH39 5LT

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have bought a lot of gear off you over the years. Earlier in December I ordered some iso sport EarPods for shooting with the usual 3-5 days shipping message. 2 weeks later I chased to be told a day later that they were out of stock and after a further chase they can just before Christmas. When you did respond you were helpful and informative and, having run an online business before I totally understand that sometimes you are at the mercy of your suppliers. However had you contacted me as soon as I placed the order and informed me of the stock issue it would have managed my expectations rather than this only coming to light when frustratingly chased you. Look it’s not the end of the world but consistent communication good news or bad is better than no communication”

Helpful Report

Posted 1 year ago

Hi Mr Jones Many thanks for taking the time to leave us feedback on your recent order. Please accept my apologies for not informing you of the delay with your order. I can see the order was delivered prior to Christmas, however these should also have been communication from ourselves as soon as the timeframe of delivery extended. We endeavour to communicate with customers as soon as there is a delay beyond the predicted delivery times, apologies for this not happening on this occasion. I hope you are satisfied with the ear defenders and if there is anything else we can help with, please let me know Kind regards Annabel

Posted 1 year ago

“Took 3 days for them to get around to dispatching the item. Very slow for this day and age when competing against next day delivery companies. Item didn't fit well but that wasn't Ardmoors fault, just one of those things. Would use again but only I couldn't get the same item quicker elsewhere.”

Helpful Report

Posted 1 year ago

Hi Mr Gardiner Many thanks for taking the time to leave us some feedback. As stated on the website on each product description, there is a time frame as to which gives an approximated delivery date. The item you ordered was a 3-5 working day delivery time frame, which does not include weekend days. We do also offer free exchanges so if the size isn't quite right we could exchange for a different size at no extra cost to yourself. If you would like to go with this option, you can compete the exchange process on the return portal or email info@ardmoor.co.uk. If there is anything else we can help with, please let me know Kind regards Annabel

Posted 1 year ago

“Delivery times were shocking, £4.95 for it to take quite a while to arrive. The product is nice enough, I just don't like paying for tracked delivery when you can't track it and they don't post it.”

Helpful Report

Posted 1 year ago

Hi Mr Calvert Many thanks for taking the time to leave us some feedback and apologies for any disappointment with the order. As stated on the Ridgeline items, there is a delivery window of 3-5 working days in order for us to process the order. Unfortunately, as the order was placed on a Friday night, the weekend meant the delivery period for you felt longer. Once dispatched, you receive an email with tracking details for Royal Mail and we use a 24 hour service which can be tracked online. We will refund you for the shipping cost on this occasion and if there is anything else we can help with, please contact the customer service department on 01620 671 480 Kind regards Annabel

Posted 1 year ago

“Angus was responsive to emails and very helpful - thank you. To improve; 3-5 (which is actually 4-6 because the day of the order is excluded) seems a bit too long to get an order out.”

Helpful Report

Posted 1 year ago

“The boots were fine but they took 6 days to come and there was no response to my email requesting an update. These things matter guys.”

Helpful Report

Posted 1 year ago

Hi Mr Wheeler Many thanks for taking the time to send us some feedback. We do pride ourselves on our customer service and endeavour to reply to all customer queries, please accept our apologies if an email was not responded to. I have had a look over your order and can see that we had shipped the order within the stated timescale of 2-3 working days, yet unfortunately there was a days delay with Royal Mail. If you would like to discuss your order in further detail, please let me know and Customer Service can contact you. Kind regards Annabel

Posted 1 year ago

“Good quality, Passform wasn’t right. Poor package.”

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Posted 1 year ago

“Still waiting for a size 5.”

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Posted 1 year ago

Thank you for taking the time to leave us a review. I have checked our system and can see your original order was delivered on the 25th October. Your return is in transit with Royal Mail, and as soon as this reaches us your replacement size will be shipped out to you. Best wishes Caroline

Posted 1 year ago

“Bought 5 ear plugs for £4.86 went to pay and the delivery charge was over £5.00, can’t understand why delivery cost is so high.”

Helpful Report

Posted 1 year ago

“Would have been 5 stars but the courier service let you down. They wouldn't leave in a safe place and wouldn't deliver to my local post office. Had to make a hour round trip to collect my items. Might as well have gone to my local clothing store and could have then tried items on. The clothing however is good quality and at a good price. Unfortunately wouldn't recommend until courier changed.”

Helpful Report

Posted 1 year ago

I am sorry you were let down by Royal Mail on this occasion, we can assure you this is not the usual service our customers receive.

Posted 1 year ago

“Hi, I have given a midway score as I have yet to see the product? You may want to think of a different courier to Royal Mail. They are really unreliable and my boots were dumped beside a gate at my sons house despite changing the address on my part and receiving confirmation from RM that this had been received? I’m sure my Aigles will be wonderful as they always are but you were totally let down by the delivery in this occasion abd it’s not the first time RM have messed up deliveries to me, despite every other courier seemingly having no problems whatsoever!”

Helpful Report

Posted 1 year ago

“The goods we received were good, but the delivery time was too long. We were not informed that the boots were out of stock and they were waiting for supply. I probably would have got them somewhere else had I known as my husbands boots were leaking in”

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Posted 1 year ago

“I ordered xs which was supposed to be size 29 1/2 -31 the size of the waist was much bigger than that so you’re size chart needs work,so I had to go and buy a belt so not too impressed”

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Posted 1 year ago

“Had to phone after four days to find out what had happened to my order.”

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Posted 1 year ago

“Hi It is a good bag but was very upset there was a folded piece of kitchen roll inside the bag? This makes me suspicious if this was pre owned”

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Posted 1 year ago

“The shoes were of a good price and delivered promptly. However, the quality of the leather of the uppers is questionable. From the first polishing, a 'white salt' staining appeared on the surface of the leather. Once the white 'salt' stopped appearing the leather discoloured in dark patches, which now appear permanent. I will not buy these again.”

Helpful Report

Posted 1 year ago

“Hi. I had to wait an awfully long time to receive these deerhunter trousers as they were out of stock. The communication was good, but it might be an idea that if you do not actually have a product then disclose this at time of sale.”

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Posted 2 years ago

“Ordering was fine, delivery not so good. It took about 8 days to arrive, despite assurances from customer service that it would be sooner, and was then delivered to the billing address not the delivery address. On the plus side, the phone was answered promptly by someone who knew what was going on.”

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Posted 2 years ago

“Hi ArdMoor colleagues, I purchased a coat on Ardmoor & paid for international delivery £30 However, the import duty/VAT to Ireland was almost as much as the cost of the item. You might perhaps make this potential cost more evident: referencing the T&C afterwards is cold comfort. Hope you find this helpful, Best wishes”

Helpful Report

Posted 2 years ago

“I like the quality of my product but it’s a bit smaller than usual for the size. I had to be careful when ordering on the website because clicking on the product image did not update the colour so I initially added the wrong shade to my basket.”

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Posted 2 years ago

Dear Lucinda, thank you for your review and for highlighting the issue with our colour swatches. I can see the mistake so will get this fixed. Thanks for letting us know!

Posted 2 years ago

“Very slow delivery on end of line item that was out of stock. Poor communication. I won’t trouble them again with an order”

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Posted 2 years ago

ArdMoor Ltd is rated 4.8 based on 2,257 reviews