ArdMoor Ltd Reviews

Name: ArdMoor Ltd
Address: The Granary, Kingston, North Berwick, East Lothian
Rating: 4.84

4.8 Rating 2,255 Reviews

96 %

of reviewers recommend ArdMoor Ltd

4.8

Based on 2,255 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01620 671 480

Email:

anthony@ardmoor.co.uk

Location:

The Granary,
Kingston,
North Berwick
East Lothian
EH39 5LT

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I tried to order for a birthday, items showing as in stock and then emailed to say out of stock so to chose another item that is in stock from a list sent over. On the list was an item that was out of stock but I wasn’t informed until they changed the order meaning one of my items didn’t come until after the birthday.”

Helpful Report

Posted 2 weeks ago

Dear Reviewer, Thank you for your feedback regarding your recent order experience. We sincerely apologise for the confusion around stock availability and the delay in receiving your items. We strive to provide accurate information, and it's disappointing to hear we fell short in this instance. We appreciate your patience during this time, and we are actively reviewing our processes to prevent similar occurrences in the future. Your concerns are important to us, and we are committed to improving our service. I have emailed you directly to offer a resolution and apology for the delay with your order. If you need any further assistance or have additional comments, please feel free to reach out to us. Kind regards, Kathryn ArdMoor Customer Services

Posted 2 weeks ago

“New shoes had slight evidence of previous wear (fluff and hair inside one) and slight staining/marks similarly to one shoe. Not the end of the world, but new should be new and perfect.”

Helpful Report

Posted 2 months ago

Good morning, Thank you for sharing your thoughts regarding your recent purchase. We sincerely apologise that the shoes had slight signs of wear and marks. We strive for high quality in our products, and we're disappointed to hear that your experience didn't meet those expectations. We take all feedback seriously and will use your comments to improve our quality checks. I have emailed you directly so we can reach a satisfactory resolution for you. Kind regards, Kathryn ArdMoor Customer Service Team

Posted 2 months ago

“There was a severe lack of information once my item was ordered, this lead me to calliang to check if the item i ordered would be available to be delivered on time and at that point i was promised it would be with me on Friday at the latest (04/10/2024) ansd instead the delivery was made today after i had trawkkws/.”

Helpful Report

Posted 9 months ago

“bought 2 shirts over the phone i was told both items were in stock i paid £5.99 for next day delivery it was two weeks befor irecived the items !!!!!”

Helpful Report

Posted 9 months ago

Hi Mr Coff Many thanks for taking the time to leave us some feedback regarding your recent order and apoloigies to hear that you had a slight delay with your order Each of the products has a time line describing the amount of time it will take for the order to process in the warehouse. In the instance of your order, the item was due to take 2-5 working days to allow the replenishment stock to arrive in our warehouse and then be processed by the warehouse team. As stated on our website, once we have processed the items in the warehouse, the order will be dispatched with the Royal Mail 24 hour delivery service. Unfortauntely, we did have a slight delay on your order as the replanishment stock had been held up at customs and therefore the order was dispatched one day after our predicted timeline. Within that time, we contacted you via email and phone to update you on the progress of the order. Please accept our apologies for any delay in your order, we aim to provide an efficient service and to communicate any disruption or delays if they are to crop up. I hope you are happy with your purchase and are enjoying your new Harkila shirts. Best wishes ArdMoor Customer Service Team

Posted 9 months ago

“Ordered a gun bag on Good Friday, said on the website ships in 2-3 working days. So should have shipped by Wednesday or Thursday at the latest after the bank holiday (Tue,Wed,Thu). Didn’t get shipped until Friday, then didn’t get delivered until the Monday after that - right after I’d gone on holiday which I was obviously avoiding by ordering it in plenty of time. Been sat with my neighbour for a week now, and obviously not a small parcel. Expected better service than this for well over £100 of goods and then £21!!! for delivery and it’s not even next day. Disappointed being the first time I’ve used this company as the prices are competitive but the delivery costs were too high and too slow for the price.”

Helpful Report

Posted 1 year ago

Dear Mr Madeley, Thank you for taking the time to leave us some feedback on your order. We are sorry to see you are disappointed with the service you received. We advertise a 2-3 working day shipping timescale for Jack Pyke and Ridgeline products, however unfortunately your order was delayed slightly by the Easter Monday bank holiday in Scotland. I can see we despatched your order on 4th April but it did not reach the Parcelforce network until the 5th April, which has highlighted an issue with our advertised despatching timescale for oversized items which cannot be carried by our usual Royal Mail collections. We will ensure we rectify our advertised timescales on our site and would like to thank you again for bringing this issue to our attention. I have emailed your directly offering a discount on your next order as an apology for the delay with this order. Kind regards, Kathryn ArdMoor Customer Services

Posted 1 year ago

“I ordered a pair of wellies that came with a free boot bag, but to my dissapointment the boot bag was not with the wellies. Dissapointing especially considering how much the wellies cost.”

Helpful Report

Posted 1 year ago

Hi Mr Higginson Many thanks for taking the time to leave us some feedback, sorry to hear you are disappointed with your recent order. Unfortunately, the Hoggs of Fife Sport Wellingtons that were ordered do not have any offering of a free boot bag. We have had a return from you stating the boots were the incorrect size. We do offer free exchanges if you were wanting the change the size of the boots, we can do that for you. Our customer service team is contactable on info@ardmoor.co.uk and on 01620 671 480 and are happy to discuss any issues with your order so can find a suitable resolution for you. Kind regards Annabel

Posted 1 year ago

“The order was held up by a supplier sending them the wrong item.ArdMoor advises that orders can take 5 days in their premises before despatch. It took over a week to get my 3 items and I complained. A small refund was made, to be fair but that wasn't the point. I placed an order for deehunter stuff with a competitor at the same time as ArdMoor. It was delivered next day. The articles from ArdMoor were as expected so no criticisms.”

Helpful Report

Posted 1 year ago

Hi Mr Gaskell Many thanks for taking the time to leave us some feedback on your recent order. Apologies for any delay with getting the order to you. Our delivery timeframes do not include weekends and therefore we dispatched the order within the 5 working day timeframe. Unfortunately, the whole order was held up with an incorrect item being sent from our supplier which we rectified as soon as possible. Please accept our apologies for the order not running smoothly on this occasion, we aim to rectify any situation as soon as possible. I hope al the items were satisfactory and that we will hear from you again. Kind regards Annabel

Posted 1 year ago

“Ordered on line , both items showing ‘in stock ‘ , several days later i received an emails ‘sorry i went to collect your order from our warehouse, but one of your items was out of order & our stickers has now said no delivery before Christmas’ . So be aware if buying from them. popular items may show in stock but won’t be .”

Helpful Report

Posted 1 year ago

Hi Samantha Many thanks for taking the time to leave us some feedback on your recent order. Please accept our apologies for an item not being in stock when we went to pick your order. There can be a high demand for popular items before Christmas especially which can result in items selling out. Our stock system consists of regular replenishment stock deliveries and therefore we aim to be as transparent as possible with delivery times so as to avoid disappointment. We provide communication to all customers regarding the status of orders and endeavour to fulfil the order as efficiently as possible. If there is anything else we can help with, please let me know Kind regards Annabel ArdMoor Customer Services

Posted 1 year ago

“One of the two hat's was under sized, and you did not have the next size up, but wanted to charge the return postage for something that wasn't my fault, not good.”

Helpful Report

Posted 1 year ago

Hi Mr James Many thanks for taking the time to leave us some feedback and sorry to hear you did not receive a positive experience and that the requested size was unavailable. We do have a large selection of hats and caps and would be happy to recommend an alternative. I can see that the return postage has been refunded to you, apologies again for any misunderstanding. If we can help in sourcing another item, please call us on 01620 671 480 Kind regards Annabel

Posted 1 year ago

“At the moment I can only give Star for speed of delivery which was excellent. Unfortunately the right boot leaked first time of wearing and am waiting for your response”

Helpful Report

Posted 1 year ago

Hi Janice Many thanks for taking the time to leave us some feedback. Apologies for your original pair of boots arriving with a fault, I can see that my colleague has been in contact and is in process of organising a replacement pair for you following a successful warranty claim. I hope the new pair will work out for you and you enjoy your new wellingtons Kind regards Annabel

Posted 1 year ago

“Ordered and paid for Alan Paine Rutland shooting waistcoat lichen 5xl. Later to be told you've no stock !. So let down by poor stock control. Kathryn, kindly informed me of this on 17/11/23 , I've left it with her to organise the same item but in an alternative colour. Hopefully she can redeem the situation. Many thanks Howard Lester”

Helpful Report

Posted 1 year ago

Hi Mr Lester Many thanks for taking the time to leave us feedback, apologies for your original order not working out. Kathryn, our Customer Services Team Leader has now been in contact to organise an alternative for you and we hope this item is suitable for you. If there is anything else we can help with, please let us know Kind regards Annabel

Posted 1 year ago

“Waited a week for my order then I found out it was to be delivered by the useless Royal Mail no am or pm delivery windows and of course after staying in all day I went out shopping at 15.30 yep you've guessed it they tried delivering my order at 15.45 so I had to wait another 2 days,my advice dump Royal Mail for anyone else.”

Helpful Report

Posted 1 year ago

Hi Mr Milford Many thanks for taking the time to leave us some feedback and apologies for any delay with your order. We dispatched within the 2-3 working days timescale described on our website. The Royal Mail service we use specifies the delivery timescale via the tracking number we provide, apologies if this was not the case on your order. If you would like to further discuss, please let us know and we will be happy to help. Kind regards Annabel

Posted 1 year ago

“I’ve been asked to review but I still haven’t received it. So this review is only regarding delivery which is poor. I would suggest they start using a different courier as it’s been with Royal Mail since 30th October and no further updates are available on the tracking. I ordered this on 26th Oct and it’s now 3rd Nov.”

Helpful Report

Posted 1 year ago

Thank you for your review, I do apologise for the delay experienced with Royal Mail. The package left us on the 27th October and I can see it is now out for delivery today. My apologies as there is not normally this delay with the Royal Mail service.

Posted 1 year ago

“Great products ,but your delivery charges are one of the dearest when compared to your competition and your time from submitting your order to delivery completion is one of the slowest.”

Helpful Report

Posted 1 year ago

“Order still hasn’t arrived even though it was sent on Thursday Royal Mail tracked 24- it’s Tuesday now.”

Helpful Report

Posted 1 year ago

“I haven’t received my item so not good”

Helpful Report

Posted 1 year ago

“Slow irritating website selling an overpriced famous name product that is no longer the quality it was will use neither of you again.”

Helpful Report

Posted 2 years ago

ArdMoor Ltd is rated 4.8 based on 2,255 reviews