Name: ArdMoor Ltd
Address: The Granary, Kingston, North Berwick, East Lothian
Rating: 4.84

“I returned this item to you for a refund,still waiting for a conclusion.would be unfair to comment at the moment”

Posted 3 weeks ago

Dear Mr Jefferson, Thank you for your feedback regarding your return and for taking a few minutes to speak with me earlier today. We understand that waiting for a resolution can be frustrating, and we're here to help in any way we can. I can see you posted your return back at 14:17 on Monday 16th June. I have checked the tracking for your return and can see it reached us a little earlier today (Wednesday 18th June). Our warehouse team are working through our returns as I type so you should receive notification of your refund before the end of the day today. If you have any further questions or need assistance, please feel free to reach out. Kathryn Kind regards, Team ArdMoor Ltd

Posted 3 weeks ago

“Very happy with the Harkila tee shirt but took a while for it to arrive. I have had tee shirts from ArdMoor before and they arrived much quicker.....Great customer services too.”

Helpful Report

Posted 1 month ago

Dear Paul, Thank you for sharing your thoughts on the Harkila t-shirt and for your kind words about our customer service. We are pleased to hear that you are happy with the shirt itself. We apologise for the longer delivery time on this occasion. We advertise a 2-5 working day shipping timescale for Harkila items which we usually meet, however I have reviewed your order and can see it was impacted by a delay with our stock replenishment delivery from Harkila for which we sincerely apologise. As a gesture of goodwill and apology for the delay, I have refunded the Tracked 24 delivery fee you paid for your order on this occasion. I hope this is satisfactory. If you have any further comments or need assistance, please don’t hesitate to reach out. Kind regards, Kathryn ArdMoor Customer Service Team

Posted 1 month ago

“5 golden nuggets postage 4.5 golden nuggets to send it back 9.5 golden nuggets out of pocket Relegated to the bottom of my to buy from list”

Helpful Report

Posted 2 months ago

Dear Mark, Thank you for taking the time to leave us some feedback on your recent experience. Please note that the £5.95 tracked delivery fee you paid to receive your order is refunded when you return an item for refund. We do deduct £4.50 from this balance to cover the returns postage when returning an item for refund, so you should actually only be £4.50 out of pocket rather than £9.50. It is clearly stated on our returns pages and on the returns portal that we deduct £4.50 from your refund amount to cover the returns postage and handling when retuning an item for a refund, which is usually a little more favourable than if you had paid the postage at a Post Office yourself. If you would like to discuss your refund in full please do not hesitate to give us a call on 01620 671 480 or email us directly on info@ardmoor.co.uk. Kind regards, Kathryn ArdMoor Customer Services

Posted 2 months ago

“Item purchased was exactly as per the website image and I am very pleased with its quality. However I ordered the item on a Monday and called Wednesday to see if it had been dispatched. The young lady advised it would be leaving the warehouse on Thursday which is disappointing as the Friday was Good Friday (no Royal Mail deliveries) and my son’s birthday was Saturday. Came home to it waiting for me on the doorstep and still had to wrap it. Would have given 5 stars if delivery had have been better.”

Helpful Report

Posted 2 months ago

Dear Emma, Thank you for taking the time to share your feedback with us. We're delighted to hear that you were pleased with the quality of the item you purchased. We strive to dispatch orders as quickly as possible, however we do advertise a 2-5 working day shipping timescale for this particular item. We received your order on Monday 14th April at 10:18am and despatched it by 11:24am on Thursday 17th April, which is well within our advertised shipping timescale. Unfortunately the Bank Holiday weekend was beyond our control on this occasion. Your experience will certainly be taken into account as we continually work to improve our services. If you have any further comments or need assistance, please feel free to reach out. Kind regards, Kathryn ArdMoor Customer Service Team

Posted 2 months ago

“Ardmoor is probably OK in principle but the item I ordered had problems with the zip and I do wish that items could be checked before dispatch. This is probably impossible, especially when items are made in China in bulk. Returning goods is not easy and time consuming, so I have kept the item and cut the lining which was snagging on the zip. It is wearable, light and warm so 3 stars but a bit aggravated.”

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Posted 4 months ago

Dear Mr Davies, Thank you for taking the time to leave us a review. We are sorry to see you are not happy with the quality of the item you have received. It sounds like you have received a faulty garment. I have emailed you directly so we can get some images of the item so we can either replace or refund this for you. Kind regards, Kathryn ArdMoor Customer Services

Posted 4 months ago

“3 stars probably seems a bit harsh, I would happily give 5 stars to the customer service staff, selection, ordering & payment all good. I am fully aware the running a business in today's climate is by no means easy. I recently ordered 3 items, two of which were ready for dispatch within the appropriate timescale, however one item was not. I wish to make it clear this delay was not due to Ardmoor but external factors. There is no easy answer or a quick fix too these issues. There has to be additional cost to Ardmoor, namely postage x 2. I would like to give 5 stars to customer service for keeping me up to date on progress of my delayed order, thank you. Happy to report that all 3 items arrived, well packaged. The only advice I can give is when ordering try & order allowing for any unexpected delays & if possible do not leave it to the last minute. I will continue to order from Ardmoor in the future, when appropriate.”

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Posted 4 months ago

Hi Mr Ridd Many thanks for taking the time to contact us and leave some fedback on your recent order. Great to hear that you that you had a positive experience with ArdMoor and I hope you are enjoying wearing your new purchases. I appreciate there can be some frustration when items become delayed, which as you mentioned are due to external factors that are outwith our control. We endeavour to communicate all updates on orders to ensure our customers are aware of when their orders will be with them. We hope to hear form you again with any furture orders with ArdMoor. Kind reards Annabel ArdMoor Customer Services

Posted 4 months ago

“Product is good. But dropped stars due to the endless amount of emails. Even if you unsubscribe or tell them they still bombard you with emails”

Helpful Report

Posted 5 months ago

Hi Mr Scandrett Many thanks for taking the time to send us some feedback. We hope you are enjoying your new Deerhunter jacket, great choice! We have checked your records and we have note that you have unsubscribed from our emails and you will no longer receive our emails. Please accept our apologies if you feel there were too many sent over this period of time, we were launching our Boxing Day sale and we are always wanting to ensure customers are aware of the all amazing deals we have available. We hope to hear from you again and you can keep an eye on our website for ArdMoor news. Kind regards ArdMoor Customer Service

Posted 5 months ago

“I say this only as a way to improve but the despatch time really needs to be improved. I had 6 parcels delivered from other companies before this item had even been shipped . There were emails about the time frame but it seems futile to push Black Friday and then take 5 working days to even despatch an item … the jacket arrived well packaged and it’s great but disappointingly the despatch time was too long .”

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Posted 7 months ago

“Deer Hunter Winter Cap. This hat is well made, warm and the material is comfortable. What spoils it is it's not quite deep enough with the ear flap tucked inside so there's a sense that it's perched upon, rather than worn on your head. It fits fine with the ear flaps down but when tucked inside, a slight breeze would knock it off, resulting in an undignified chase. Postage was an issue also as it took a full week to get here. 3 stars for the hat because of fit and 3 stars for Ardmoor for taking 5 days to post it.”

Helpful Report

Posted 7 months ago

Hi Mr Greig Many thanks for taking the time to leave us some feedback on your recent purchase with ArdMoor. Sorry to hear you were not satisfied with your experience. The Deerhunter Winter Cap is an excellent addition for colder days and we also have the Deerhunter RAM Cap without the flaps if you would prefer the cap not to have that addition. The timeline for processing and dispatching the Deerhunter Winter Cap is stated within the product description and in this case, the dispatch timeline is 3-5 working days which we were able to adhere to and deliver your item within the stated timeframe. If there is anything else we can help with, please contact our customer service department on info@ardmoor.co.uk Many thanks Annabel ArdMoor Customer Services

Posted 7 months ago

“I have previously sent a email I would appreciate a reply Alan Mulholland”

Helpful Report

Posted 8 months ago

Hi Mr Mullholland Many thanks for contacting us, our customer service team have been in touch with you directly as we had not recevied an email, apologies for any confusion. We hope you are enjoying your recent items you ordered from ArdMoor, our customer service team is working on the exchange you requested and if there is anything else we can help with, please let us know Many thanks Annabel ArdMoor Customer Service Team

Posted 8 months ago

“Not what I was expecting, late post, not the quality That i was expecting with ridgeline quality, so I have returned itvro you.”

Helpful Report

Posted 8 months ago

Hi Mr Barrow Many thanks for taking the time to leave us some feedback on your recent order, we are sorry to hear you have not been satisfied with your experience with ArdMoor. We have now received your return and fully refunded you for the order. Unfortunately, there was a delay with your order which we emailed to inform you about but we appreciate that it was later than expected. This is a new item in the Ridgeline range and we always gather customer feedback so we can inform the supplier to ensure they continue to provide high quality and affordable items for the customer. If you would like to discuss further at all, please contact our customer service team on 01620 671 480 and we hope to hear from you again for any future orders. Kind regards Annabel ArdMoor Customer Services

Posted 8 months ago

“Normally great service however a bit of a wait for my order this time having shown stock available.”

Helpful Report

Posted 8 months ago

Hi Mr White Many thanks for taking the time to leave us some feedback on your recent order with us and sorry to hear you were not satisfied with the service. I have checked your order and the item ordered does have a timeline of 3-5 working days to process which we adhered to and delivered the order by the 4th working day. This timeline allows the warehouse to process the order within busy periods. Once the order has been dispatched, it is with Royal Mail for a 24 hour delivery. If there is anything you would like to discuss further, please contact the customer service team on 01620 671 480 Kind regards Annabel ArdMoor Customer Service

Posted 8 months ago

“Apart from the extreme slow delivery, everything was ok.”

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Posted 9 months ago

Hi Mr Campbell Many thanks for the information regarding your order and apologies if you had an experinece that was not satisfactory. I have had a look over your order and can see that we did ship your order within the stated timeframe, which in this instance was 4-7 working day. If you order was to be delayed in any way we would communicate via email, however for your order we shipped after 4 working days. We use Royal Mail and a tracked service which allows you to view the status of your order, unfortuantely, we do not have any control over the timeframe once the item has left our warehouse, other than the chosen service of Tracked 24. If you would like to disucss this further with our customer service team, please contact us on info@ardmoor.co.uk or call 01620 671 480 Kind regards Annabel

Posted 9 months ago

“I ordered a pair of ladies stretch moleskin jeans. I usually take a size UK12, occasionally UK14 if the waistband is tight. I saw from previous reviews that I should order a larger size, so ordered a size UK14. The quality was lovely, but they were much too tight around the waist, and I've had to return them for a size UK16. Trust me, no woman wants to be ordering two sizes larger than normal! It's time, perhaps, for a review of your sizing.”

Helpful Report

Posted 9 months ago

Hi, Many thanks for taking the time to leave us some feedback on your recent purchase. Please accept our apologies for any confusion with the sizing available on this item. We have been laising with the supplier regarding the sizing and have updated our information accordingly to ensure the trousers have an accurate size description. I hope you are enjoying wearing your new Hoggs of Fife trousers and we look forward to hearing from you again Best wishes Annabel ArdMoor Customer Services

Posted 9 months ago

“Order OK but postage very expensive, may think twice before reordering. Thank You.”

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Posted 9 months ago

“Boots were showing as in stock, waited 6 days then contacted you to be told that you were awaiting stock, yes you refunded the postage but did not keep in touch at all”

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Posted 9 months ago

“Standard service.”

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Posted 1 year ago

Hi Mr Saunders Many thanks for your recent order with ArdMoor and for leaving us some feedback. From looking at your order, I can see the order was dispatched the same day as it was placed and then delivered the next day as we specified. I am sorry to hear that you felt this was standard service. If there are any areas of concern, please can you let us know and we can assist further. Please email us at info@ardmoor.co.uk Kind regards Annabel

Posted 1 year ago

“Shipping took a while but other than that it was a great service, fast responses and good deals”

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Posted 1 year ago

Hi Mr Skelhorn Many thanks for taking the time to send us some feedback on your recent order. Apologies for any delay with receving your order, Helly Hansen items do have a longer dispatch period which is highlighted on the product description. We aim to comunicate any longer dispatch tiems as clearly as possible so you are aware of when the products will be dispatched. I hope you are enjoying the new Helly Hansen winter pant, a great choice to keep warm this winter. If there is anything else we can help with, please et us know Kind regards Annabel

Posted 1 year ago

“Hello when am I going to receive my order thanks.”

Helpful Report

Posted 1 year ago

Hi Mr McLennan Many thanks for the query, we have accepted your original order as a return and therefore the exchange is processing. I shall email you directly with an expected dispatch date. If you have any further queries, please conact customer services on info@ardmoor.co.uk or call 01620 671 480 Kind regards Annabel

Posted 1 year ago

“I am very pleased with the product but I wish that there had been better communication regarding a problem with availability had there been I would not have contacted you”

Helpful Report

Posted 1 year ago

Hi Mr Evans Many thanks for taking the time to leave us some feedback on your recent order, sorry to hear there was a delay in receving it but great to hear you are pleased with the Grubs Wellingtons. Due to the timing of the order, the office and warehouse were closed for the New Year period which added to the delay, however there should have been communication informing you of the situation, please accept our apologies for not communicating with your earlier. As a way of apology we will refind your postage charge. I do hope we hear from you again in the future and if you require any assistance with any items, please let us know Kind regards Annabel

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

ArdMoor Ltd Reviews