Biscuit Clothing Reviews

Name: Biscuit Clothing
Address: Fordel Mains Steading, Dalkeith, Midlothian
Rating: 4.81

4.8 Rating 118 Reviews

95 %

of reviewers recommend Biscuit Clothing

Company Reviews

Product Reviews

Questions

Visit Website

Phone:

01312242889

Email:

shop@biscuit.clothing

Location:

Fordel Mains Steading,
Dalkeith
Midlothian
EH22 2PQ

Write Your review

Tell us how Biscuit Clothing made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Biscuit Clothing 5 star review on 31st May 2025

Anonymous

Biscuit Clothing 5 star review on 14th February 2025

Sandie Brown

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good quality terrible sizing”

Helpful Report

Posted 1 year ago

Hi Jane, Many thanks for leaving us a review - naturally we are disappointed to receive 2 stars for us as a company. I understand that you were unhappy with the product purchased due to sizing, hence receiving 2 stars against the product however we aren't aware of any issues you had in ordering or receiving your item to reflect the 2 stars. As a small independent, we try where possible to include a detailed size chart for each brand - which is the case for Suncoo, the brand you ordered from. This size chart is determined by them and provided to us however we always encourage customers to reach out to us via email if you are struggling to determine the size to order. Our dedicated size guide page also advises that Suncoo is generous as a brand - you can find this here: https://www.biscuit.clothing/pages/sizing-guide. Should you require anything in the future please don't hesitate to reach out. Best Wishes, Biscuit X

Posted 1 year ago

“I purchased the Maison Anne Bryce Blush Pink jumper. The photo of the jumper shows the model wearing a crew neck jumper. I paid for the jumper and postage and packaging. The jumper arrived and it was a V neck jumper with a very deep V. It was apparent that the model was wearing it with the V to the back - but no photo showing this. I consider this to be misleading and wouldn't have purchased the jumper. The jumper was returned with the postage, insurance and tracking having to be paid for. All in all at least £10 for nothing. Very disappointed.”

Helpful Report

Posted 1 year ago

Many thanks for your feedback and we are sorry to hear of your disappointment. Unfortunately we are often limited to using the imagery provided by the brand - which on this occasion does show the model wearing this with the v to the back. As such, we ensured our description clearly outlined that this was a v-neck jumper and that the knit was within our V-Neck Knitwear collection. As a small independent we are not able to shoot all items as we would want due to costs, nonetheless we take your feedback on board and have fed this back to the brand who have since provided a supplementary image. This has been a sell-out style for us, and you had in fact purchased the last. Rest assured we have updated the product with a further note to point out the styling for anyone who wishes to skip reading the long description, as well as adding the further image provided. Thank you again for your feedback. Biscuit X

Posted 1 year ago

“Sloppy. They are very keen on bombarding you with emails, but less enthusiastic about answering your emails when you tell them the items you paid for do not arrive.”

Helpful Report

Posted 1 year ago

Good Morning ! Many thanks for leaving us a review however we are naturally disappointed to receive two stars - unfortunately, having looked up your order, we are unable to find any correspondence from you at all regarding your order or indeed any issues you have faced. All of our emails are replied to promptly Monday-Friday and searching both your name and email, our system does not indicate anything received from your address. We can only apologise for this. Looking at the tracking provided via email to you March 13th, Royal Mail indicates that they did indeed deliver your order to the address you provided. Unfortunately, reviewing this now, we see that you did not provide a delivery number/house name, only a road name which could be the reason for you not receiving the goods. Unfortunately our labels are printed automatically through our system utilising the details for delivery provided at checkout. We can certainly raise an investigation with Royal Mail regarding this - particularly given the tracking indicates delivery - however note the incorrect address provided will likely be the issue given to us. Whereas we would typically send out a replacement order whilst this investigation is handled, we are unable to do so on this occasion given this item has now sold out. As such, our only option will be to refund. Please note that customers are not obliged to receive our emails, and given you feel you are being bombarded by these, we are more than happy to remove you from our mailing list. I trust this meets with your satisfaction and again, we apologise for any inconvenience however can only deal with information we receive. With Best Regards, Biscuit

Posted 1 year ago

“The plates arrived promptly and were well packaged. Slightly disappointed that the glaze on the lemon plate is quite cracked which is not ideal as it is a gift but I love the plates.”

Helpful Report

Posted 1 year ago

Biscuit Clothing is rated 4.8 based on 118 reviews