Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

“you missed to pick us up in Miami. Late by 30 mnutes. Driver was OK We are going back on Saturday. Can you give me an offer copensated för the delay. We are going from Costa Circle at Lely naples to Miami International”

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Posted 5 months ago

Dear Göran, We’re truly sorry for missing your pickup in Miami and the 30 minute delay. That isn’t the level of service we aim to provide and we understand how frustrating this can be ahead of a return trip. We would like to investigate your booking further, could you please share your booking number via email on guestrelations@blacklane.com. Once received we will be able to provide you with further assistance. Thank you for bringing this to our attention and we’ll work to prevent such delays in the future. Warm regards, Jacob

Posted 5 months ago

“Enjoyed the rides but disappointerd in the 'grab' for higher fares. Despite my query regarding the basis for the increases the reasoning was meaningless.”

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Posted 5 months ago

Dear Valued Guest, Thank you for sharing your feedback with us. We’re glad to hear that you enjoyed the rides but truly sorry to learn of your disappointment regarding fare increases. We understand how frustrating unclear pricing can feel and appreciate you bringing this to our attention. Your comments help us improve transparency and communication so that every guest feels confident in their experience. With appreciation, Veronica

Posted 5 months ago

“Hard to find the driver, also need to carry the luggages to walk a long way to parking lot to get the ride.”

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Posted 6 months ago

Dear Lydia, Thank you for sharing your experience. We completely understand how challenging it can be after a trip to locate your chauffeur and navigate with luggage over a long distance. That’s never an easy way to start a ride, and we appreciate you bringing it to our attention. Your comments are helpful and will be shared with our team as we continue to refine the arrival process for our guests. Warm wishes, Veronica

Posted 6 months ago

“We had a bit of a mix up on pick up as the driver went to the wrong FBO however, we had five passengers and the driver said he couldn't take five people. We arranged another car for two of our guests only to find once inside the SUV that he had a third row capable of taking five people. When i asked him why he said couldn't he just answered that he didn't understand my question. Anyway, it all worked out in the end, he was a good driver and not a big deal.”

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Posted 6 months ago

Dear Valued Guest, Thank you for sharing your experience with us. We’re glad to hear everything worked out in the end and that your chauffeur provided a good ride, though we understand the initial mix‑up and misunderstanding about seating must have been inconvenient. Your feedback is appreciated and will be shared with our team to help ensure clearer communication in future journeys. Kind regards, Veronica

Posted 6 months ago

“Could do better with being available at scheduled time accounting for possible traffic issues, a bit overpriced in my opinion, and app/website crossover issues. The drivers were friendly and nice and the vehicle was pristine and comfortable.”

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Posted 6 months ago

Dear Valued Guest, Thank you for sharing your thoughts with us. We’re pleased to hear that you found our chauffeurs friendly and the vehicle comfortable, though we understand your concerns regarding timing, pricing, and the app experience. Feedback like yours helps us identify areas for continued improvement. We appreciate you taking the time to let us know and hope to have the opportunity to provide an even smoother experience in the future. Warm regards, Veronica

Posted 6 months ago

“Driver was obviously sick which made us uncomfortable sitting in a closed car.”

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Posted 6 months ago

Dear Valued Guest, Thank you for sharing your experience with us. We sincerely apologise for the discomfort you felt during your ride. We understand how important a pleasant journey is, and it’s disappointing to hear that this was not the case for you. We sincerely hope that this experience does not prevent you from giving us another chance. We would love the opportunity to delive the outstanding service you deserve. If you would like to discuss further, please do email us at guestrelations@blacklane.com. Warm regards, Chloe

Posted 6 months ago

“The service was good, but the driver was not friendly. He also did not load all our bags, we had to handle that.”

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Posted 6 months ago

Dear Valued Guest, Thank you for sharing your experience with us. Anything less than the best is a failure to meet our service aims, and it is disappointing to hear your chauffeur was not friendly. Additionally, we understand how important it is for all of your luggage to be handled properly. Your feedback is crucial in helping us improve, and we will address this with our team to ensure a better experience in the future. If there's anything else you'd like to discuss, please feel free to reach out at guestrelations@blacklane.com. We would be happy to support, and make this right. Warm regards, Chloe

Posted 6 months ago

“Car and ride were excellent but it was a meet and greet and the driver was late and my son and his family had to meet him at the curb so he had no one to help and he has two small children.”

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Posted 7 months ago

Dear Kevin, Thank you for taking the time to share your experience with us. I’m glad to hear that you found the car and ride to be excellent. However, I sincerely apologise for the inconvenience caused by the chauffeur’s late arrival, especially given that your son had two small children in tow. We understand how crucial a smooth meet and greet can be. Timeliness is crucial in achieving a seamless experience from start to finish, and I am sorry we let you down on this booking. If there’s anything further we can assist you with, please don’t hesitate to reach out to us at guestrelations@blacklane.com. Kind regards, Chloe

Posted 6 months ago

“Two drivers were assigned to this same trip. In addition, we received a message saying that the driver had left the pick-up location because the guest could not be located. This created the kind of problem we are trying to avoid.”

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Posted 7 months ago

Dear Karine, Thank you for taking the time to share your feedback. I’m sorry to hear about the confusion with your trip arrangements and the text mesage you received. We understand how important it is for our guests to have a seamless experience, and we regret any inconvenience this created for you. We always do our best to deliver excellent experiences and we'd love the chance to do so again for you. If you have any concerns about booking with us again, please reach out to guestrelations@blacklane.com. We'd be happy to assist. Warm regards, Chloe

Posted 6 months ago

“Driver was nowhere to be seen and eventually turned up at the meeting point 30 minutes after we landed”

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Posted 7 months ago

Dear Valued Guest, Thank you for taking the time to share your thoughts about our service. I’m sorry to hear that your experience didn’t meet your expectations. We always aim to offer our guests a smooth, reliable journey, and it seems we missed the mark for your airport pick-up. We would really appreciate the chance to understand more about your concerns. Please feel free to get in touch with us at guestrelations@blacklane.com so we can assist you further. Warm regards, Chloe

Posted 6 months ago

“I change two rides by one hour and was chared double on one instance and 140% more on the other - a €307 ride to the airport from central Paris. A taxi was €60. Seems like a rip off to me. Rob Sneddon”

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Posted 7 months ago

Dear Robert, Thank you for sharing your thoughts with us. I understand your concerns regarding the pricing, and I’m sorry to hear you felt it didn’t represent good value for your recent rides. We aim to provide a high-quality service, and your feedback helps us to evaluate our choices and improve further. If you would like to discuss your experience in more detail, please feel free to reach out to us at guestrelations@blacklane.com. We appreciate your insights and hope to have the chance to make this experience better for you. Warm regards, Chloe

Posted 6 months ago

“The driver was prompt and helpful but there was some sort of fume in the car. When my wife and I got out after two hours of driving we both felt lightheaded and nauseous for about an hour. It then cleared up.”

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Posted 7 months ago

Dear Valued Guest, Thank you for your feedback regarding your recent ride with us. I’m glad to hear that your chauffeur provided excellent service during your booking. However, your health and comfort are our top priorities, and we take matters such as suspected fumes in your vehicle very seriously. We appreciate you bringing this to our attention, and we will investigate this situation further to ensure it does not happen again in the future. I kindly request that you email your booking number to guestrelations@blacklane.com so we can identify where and when this incident took place. If you need any further support following this ride, please do not hesitate to let us know. Warm regards, Chloe

Posted 6 months ago

“Car was booked for 3 persons, car arrived set up for 2, 1 person had to sit up front with the driver, who had all their belongings on the seat, which needed to be moved to the boot. The passenger sitting up front did not have a good experience as the driving was speeding, weather conditions were not great, a lot of surface water. We also did not appreciate having to listen to the driver biting his sweets”

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Posted 7 months ago

Dear Colette, Thank you for sharing your experience with us. I sincerely apologise for the discomfort you felt during your ride. Our business class and first class vehicles can accommodate a maximum of 3 guests, making use of the front seat. Our business van option accommodates up to 5 passengers, for a more spacious ride. I would absolutely like to investigate your booking further, as your comfort and safety are always of the utmost importance. If you could kindly email your booking number to guestrelations@blacklane.com, a member of the team will address your concerns. We would really like to make this right. Warm regards, Chloe

Posted 6 months ago

“The drivers are excellent. But the billing department needs better organization - we had to call several times to rectify the same billing issue.”

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Posted 7 months ago

Dear Lata, Thank you for taking the time to share your feedback with us. We're thrilled to hear that you find our chauffeurs to be excellent. Delivering an easy, seamless service from start to finish is an important Blacklane promise. I am so sorry that this was not achieved at the payment stage of your ride. We hope to provide only top-notch service on your next booking with us. Kind regards, Chloe Warm regards, Team Blacklane GmbH

Posted 6 months ago

“Driver was great. Car also good. The price is highly exaggerated. Never doing that again”

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Posted 7 months ago

Dear Khalid, Thank you for your positive feedback about your great chauffeur and vehicle. I am sorry to hear that you did not feel our price to be in line with the quality of service we offer. We understand that value is important, and we appreciate your feedback as it helps us assess our services. Your insights are invaluable, and we hope to have the opportunity to serve you better in the future. If you do decide to give us another chance, please email your booking number to guestrelations@blacklane.com. We'll do all we can to deliver the top-quality service you deserve. Warm regards, Chloe

Posted 6 months ago

“Drivers and cars faultless. Impeccable service. Telephone operators a complete nightmare. Cannot get instructions and addresses right in any way shape or form. Cars going to the wrong pick up location because of inadequate instructions on their App from the telephone consultants.”

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Posted 7 months ago

Dear Jonathan, Thank you for sharing your thoughts with us. While I’m glad to hear that our chauffeurs and vehicles met your expectations, I sincerely apologise for the challenges you encountered with our customer care team. It’s concerning to hear about the misunderstandings with instructions and addresses, as we strive to ensure clear communication at all levels. We appreciate your feedback and are committed to addressing these issues to enhance our overall service. If you're willing, I invite you to reach out at guestrelations@blacklane.com so we can assist you directly and improve your experience with us in the future. Warm regards, Chloe

Posted 6 months ago

“Great cars and professionalism. I wish one could track the ride. It’s no point not being able to track the passanger.”

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Posted 7 months ago

Dear Fundile, Thank you for your review and for highlighting our great cars and professionalism. We understand how important it is to have the ability to track your ride, and we appreciate your feedback on this feature. We have recently updated our corporate booking platform to include this feature! Please do try it out and let us know what you think. Your feedback truly is valuable to us. Best regards, Chloe

Posted 6 months ago

“I was expecting a pock up from the baggage baggage to aid us in our first time to NewYork. People who booked an uber driver got faster assistance and I was left waiting 20 min as the driver was parked outside the terminal and took the time mentioned getting too us. The explanation was I thought you were going through customs- clearly detailed a domestic flight.”

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Posted 7 months ago

Dear Sean, Thank you for sharing your experience with us. I’m sorry to hear that your pick-up did not go as smoothly as expected. We understand how stressful it can be, especially during your first visit to New York. We sincerely hope we can make it up to you on your next ride. If you have any further concerns you would like to discuss, please do email us at guestrelations@blacklane.com. Warm regards, Chloe

Posted 6 months ago

“I expected better. I was flying into an airport and my fight came in early. The original drive that I was messaging supposedly dropped me…. And had to wait for my new ride. Why did I have to call the original driver to find out I was “dropped”…. ? It honestly just felt like an Uber… but more money.”

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Posted 7 months ago

Dear Valued Guest, Thank you for sharing your experience with us. I apologise for the inconvenience you encountered upon your arrival. It's concerning to hear our communication wasn't clear, and I understand how this could lead to frustration. We aim to provide a seamless service, and I regret that we fell short in this instance. If you feel able to give us another chance to deliver the premium service you deserve, please email us your booking number to guestrelations@blacklane.com. We'd be glad to help make this right. Kind regards, Chloe

Posted 6 months ago

“Very nice BMW electrice sedan came for pick up. Drive was smooth and comfortable. App stated driver arrived but was nowhere to be found. Eventually found the driver parked at the attached mall entrance instead of the hotel entrance. Had to redirect the driver to the correct pickup location.”

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Posted 8 months ago

Dear David, Thank you for your review. We're glad to hear that you enjoyed the smoothness and comfort of our BMW electric sedan. However, we sincerely apologize for the confusion regarding your chauffeur's pickup location. We understand how important clear communication and coordination are and we’re reviewing this incident to prevent similar situations in the future. We appreciate your feedback and hope you'll give us another opportunity to serve you better next time. Warm regards, Jacob

Posted 6 months ago

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