Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,627 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Despite taking extra measures to ensure clarity with the uniqueness of our reservation. We need to pick-up passengers at two different terminals. The driver arrived, and had not reviewed the instructions nor was he prepared. It ended up okay; however, I expected more given the premium brand.”

Helpful Report

Posted 5 days ago

Dear David, Thank you for your feedback. We’re truly sorry to hear your chauffeur did not review your pick-up instructions ahead of your journey. We understand your expectation for a premium experience, and this does not meet the standard we aim to deliver. We’ll review the trip with the chauffeur to prevent this in the future and ensure clear, proactive communication for multi-terminal pickups. We appreciate you bringing this to our attention and would welcome another chance to restore your confidence in Blacklane. Please reach out with your booking number to guestrelations@blacklane.com. Kind regards, Chloe

Posted 9 hours ago

“Little issue with the drop.pff at the airport location”

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Posted 1 week ago

Dear John, Thank you for sharing your feedback with us. We are sorry that your drop-off was not as smooth as expected when reaching the airport. It's important to us that our rides go perfectly from beginning to end. We appreciate you bringing this to our attention, and we'd like to investigate further if possible. I kindly encourage you to reach us at guestrelations@blacklane.com. We hope to have the chance to provide a more seamless ride next time. Kind regards, Chloe

Posted 1 week ago

“The driver was excellent. The car not so good, an electric Mercedes, it rolled constantly, and it was not the driver. I would not have liked to been on a long journey as I’m sure my wife and I would have been sick. We are both used to Mercedes but this one was weird.”

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Posted 2 weeks ago

Dear Kenneth, Thank you for taking the time to share your feedback with us. We appreciate your kind words about your chauffeur, and we’re sorry to hear the vehicle did not feel comfortable during your journey. Your comments are valuable, and we will use them to help us improve. If you would like to share more about your experience, please feel free to contact us at guestrelations@blacklane.com. We appreciate you travelling with us and hope to welcome you on board again. Kind regards, Sam

Posted 1 week ago

“Both of our Blacklane services to and from 2 different airports yesterday went flawlessly. However, my request on the Blacklane website for whatsApp to be utilized for both drivers and their notices was ignored. Texts were sent on Google messages which cost me for every one I had to opened on the android messing service.”

Helpful Report

Posted 2 weeks ago

Dear Valued Guest, Thank you very much for taking the time to share your experience with us. We are delighted to hear that both of your recent rides went smoothly and that your airport transfers worked flawlessly. We are sorry, however, that your preference for WhatsApp updates could not be met. At the moment, we do not yet offer ride updates via WhatsApp, and notifications are sent via SMS only. If you would like to track your chauffeur and see key trip updates, you can also use the Blacklane app, where the most important information about your ride is always available. Within the app’s notification settings, you can disable SMS notifications and keep booking updates exclusively via app push notifications. We truly appreciate your feedback and hope to have the pleasure of looking after your journeys again soon. Kind regards, Sam

Posted 2 weeks ago

“Everything about the communication and ride was great. However, you’re still charging meet and greet prices when Terminal 4 at JFK cannot facilitate this.”

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Posted 1 month ago

Dear Jacob, Thank you for choosing Blacklane and for letting us know the ride itself went well. We’re glad to hear that you had an enjoyable experience. Thank you for your feedback concerning pricing for JFK pick-ups. We understand how this feels unfair, and we regularly review how we handle pricing and expectations. We truly appreciate you taking the time to share this, as it helps us improve the experience for you and other travellers in the future. Warm regards, Chloe

Posted 1 month ago

“Being able to use your services all over the world and know you will be dependable and knowledgeable in every city is really comforting! Your drivers in Japan and Korea were especially helpful. My one issue is late last night your official text gave me the name and number of one driver and said he was at JFK. Then I heard, personally, from another driver who said HE was there. In this day and age, I did not know if I should trust the driver who contacted me out of the blue. I texted your Bookinglane 910-725-5441 number back to get confirmation on my driver's name and never heard back. Quite disconcerting. You customer should be able to reach your "Bookinglane" number to verify, if needed.”

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Posted 1 month ago

Dear Catherine, Thank you for sharing your thoughtful feedback and for choosing Blacklane globally. We’re glad to hear our chauffeurs in Japan and Korea were particularly impressive! We take clear communication seriously, and we will review this incident to ensure our messaging and support lines are consistent and reliable. If you’d like, please share your booking number with us at guestrelations@blacklane.com so we can investigate and follow up directly. Warm regards, Chloe

Posted 1 month ago

“It was a very acceptable journey 😊”

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Posted 1 month ago

Dear John, Thank you for taking a moment to share your thoughts with us. We’re pleased to hear that your journey went smoothly and met your expectations. We hope your next ride with us will be even more enjoyable! Kind regards, Veronica

Posted 1 month ago

“The ride was great. Lovely clean car, good driving,”

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Posted 1 month ago

Dear Valued Guest, Thank you for sharing your feedback with us. We’re delighted to hear the ride was great, with a clean car and good driving. If there's something we can do to make your journeys 5-star, we would love to hear from you! Please reach us at guestrelations@blacklane.com Kind regards, Chloe

Posted 1 month ago

“Clean and comfortable vehicle Was 10 minutes late which has never happened before”

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Posted 1 month ago

Dear John, Thank you very much for sharing your feedback with us. We’re pleased to hear that you found the vehicle clean and comfortable, but we’re so sorry that your chauffeur arrived late, especially as this is not what you have come to expect from us. This experience is not up to our high service standards and we want to make this right. Please contact us at guestrelations@blacklane.com with your booking number. We hope to have the opportunity to welcome you again soon. Kind regards, Chloe

Posted 1 month ago

“Only small issue is I was dropped at the wrong address”

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Posted 2 months ago

Dear Valued Guest, Thank you for sharing your feedback. We’re sorry you were dropped at the wrong address this isn’t up to our standards. Please feel free to email us on guestrelations@blacklane.com with your booking number and we would be happy to look into this and assist you further. Kind regards, Jacob

Posted 1 month ago

“Very comfortable cars, which are immaculate & drivers very punctual & friendly. Highly recommended”

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Posted 2 months ago

Dear Valued Guest, Thank you so much for sharing this wonderful feedback. We’re delighted to hear that you enjoyed our very comfortable, well-kept cars and found our drivers punctual and friendly, and we truly appreciate your kind recommendation. We hope we’ll have the pleasure of taking care of your journeys again soon. Warm regards, Veronica

Posted 2 months ago

“Kept us informed and updated on arrival of taxi which was in immaculate condition and friendly chauffeur.”

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Posted 2 months ago

Dear Hilary, Thank you so much for your lovely feedback. We’re delighted to hear you felt well informed throughout and that the vehicle and chauffeur made such a positive impression. We truly appreciate you choosing Blacklane, and we look forward to welcoming you again soon. Wishing you many more smooth rides ahead. Warm regards, Veronica

Posted 2 months ago

“All positive as before , but I noticed that the invoice has words that gives us the option of the driver coming to the Baggage claim carousel that will process our luggage. He did not give us that option. He told us to go to the curb and give him a call. So we dragged 4 suitcases 2 hand luggage and 2 back packs to the curb. It was a shorter trip than to the garage for sure, but strange that the driver did not give us that option even though we mentioned we had a lot of luggage”

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Posted 2 months ago

Dear Mohan, Thank you for sharing about your recent experiences with us. We're so glad you've enjoyed your journeys. We always aim to make pick-ups as convenient and smooth as possible for our guests, so it's concerning to hear this wasn't the case for you. While each airport has its own restrictions about where we can collect you, it's important that the advice on your booking is consistent with where you expect to greet your chauffeur. We would love the chance to look into this further for you - please email us at guestrelations@blacklane.com with your booking number. Best wishes, Chloe

Posted 2 months ago

“Wry good service, prompt and friendly and helpful driver”

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Posted 2 months ago

Dear Valued Guest, Thank you for your kind words. We’re glad you found our service prompt, friendly and the chauffeur helpful. We look forward to welcoming you again on your next trip. Warm regards, Jacob

Posted 2 months ago

“Sadly short of email info towards the time of pick-up, this caused me major panic, after a 36 hour day, 150 miles from home and a husband with extreme anxiety The info only reached my email hours after we were home. However, whenthe driver arrived, perfectly on time re my instructions but the flight and security was early as were we, he was kindness and efficiency personified. Very helpful and an excellent driver.”

Helpful Report

Posted 2 months ago

Dear Valued Guest, Thank you for taking the time to share your feedback. We’re glad the chauffeur arrived on time and handled your instructions with kindness and efficiency and we’re sorry for the lack of timely information during what sounds like a challenging day. We’ll review our communications process to help prevent this in the future and ensure you have all the details when you need them most. Warm regards, Jacob

Posted 2 months ago

“Service is always good and for that reason we're regular customers. THis time however, the drive was not so good. THe chauffeur was unable to make the ride smooth. Speed was going up and down and very brisk movements between lanes. The driver also contributed to my conversation with the other passenger. It felt like I had to think what I talked about.”

Helpful Report

Posted 2 months ago

Dear Willeminajanna, Thank you for taking the time to share your experience. We’re glad you value our service as regular customers and we’re sorry the most recent ride didn’t meet the smooth standard you expect. We’ll review the chauffeur’s driving and distraction during the trip to ensure improved comfort in the future. We appreciate your feedback and hope to restore your full satisfaction on your next booking. Kind regards, Jacob

Posted 2 months ago

“Service und Buchung war wie immer top! Der Fahrer war sehr sehr freundlich und natürlich pünktlich! Einen Stern Abzug gibt es, weil in der App eine EQS angezeigt/bestätigt wurde, aber es war dann doch eine V-Klasse. Eine Kleinigkeit…”

Helpful Report

Posted 2 months ago

Dear Valued Guest, Thank you for your kind feedback. I am sorry to hear that the vehicle class that arrived for your pick up was different than the one that was showing on the app. We would be happy to review this further if you could please email us on service@blacklane.com with your booking details, we would be more than happy to investigate this further. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 2 months ago

“I booked this for my parents, and they were very happy. There was a small issue at the pick-up, but it was resolved quickly. The driver was not waiting at their door; he was in the main parking lot. We were able to quickly direct him to the location. The ride was great, and my dad said he was a fantastic driver and that it was very smooth. Polite and professional was what he told me. We will use this service again. Thanks!”

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Posted 2 months ago

Dear Karen, Thank you for sharing your experience. We’re glad to hear your parents were happy with the ride and that the issue at pick up was resolved quickly. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 2 months ago

“Great service”

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Posted 2 months ago

Dear Valued Guest, Thank you for the great review. We’re delighted you had a positive experience and look forward to welcoming you again soon. Kind regards, Jacob

Posted 2 months ago

“Mostly great, but I have faced issues here and there. Also, most of the time the drivers don’t really understand what I’m saying”

Helpful Report

Posted 2 months ago

Dear Turki, Thank you for sharing your feedback. We’re glad you mostly enjoyed the service and we’re sorry for the occasional issues and that some chauffeurs didn’t fully understand you. We’ll pass this to the local team to improve communication and briefing. We look forward to welcoming you better next time. Kind regards, Jacob

Posted 2 months ago

Blacklane GmbH is rated 4.7 based on 3,627 reviews