Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,627 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“My only reason for 4 stars on this occasion was the time taken on chat to amend my booking , I should have been able to amend on the app - I was changing the time from 2130 to 2200. The other issue was that my card was then charged despite me having a promotion and the funds were not released until a week later - my account had a bank card not a credit card and as that did not happen when I first booked made no sense whty it was done for a time change. Driver was exceptional - polite friendly and a true credit to Blacklane”

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Posted 5 months ago

Dear Vikki, Thank you for sharing your experience and for the kind words about your chauffeur. We’re glad to hear he was exceptional. We’re sorry for the delays with amending your booking via chat and for the card issue and delayed funds. We’d love to welcome you back for an improved experience. Kind regards, Jacob

Posted 4 months ago

“Great first experience! Appreciated the easy communication with driver. Only thing was that driver was not informed that I had requested pick up an hour after my flight landed (because I wanted to dine first). He didn’t mind waiting but it still made me feel a bit rushed. Blacklane should communicate the requested pick up time to driver, not just the flight info.”

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Posted 5 months ago

Dear Nelly, Thank you for the kind rating and for sharing your feedback. We’re glad you enjoyed the easy communication with the chauffeur. We’re sorry for the rushed feeling caused by the pickup timing not being conveyed to the chauffeur. We appreciate your input and hope to welcome you again on your next trip. Kind regards, Jacob

Posted 4 months ago

“Ride from JFK was excellent, ride to EWR middling (uncomfortable car)”

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Posted 5 months ago

Dear Valued Guest, Thank you for sharing your experience with us. We’re pleased to know your ride from JFK went well and appreciate your honest feedback regarding the comfort of the vehicle to EWR. Your comments help us ensure consistency in quality across all journeys. We value your input and hope to provide a more comfortable experience next time. Warm regards, Veronica

Posted 5 months ago

“Great service. Friendly driver.”

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Posted 5 months ago

Dear Gerson, Thank you for your kind words. We’re pleased to hear that you enjoyed the ride and that your chauffeur made a positive impression. Friendly professionalism is exactly what we aim to deliver. We appreciate your feedback and look forward to arranging your next journey. Best regards, Veronica

Posted 5 months ago

“so far everything has been great. However there was one trip on Dec 19, where my boss landed very late like 11p, and the driver was not accommodating to pick him up at the level and door he was at. My boss even texted him saying he was on level 2, door X. The driver then said, well i am at arrivals level, and proceeded to give him a hard time about looping around to come get him up on level 2. He didnt give a bad review of the driver bec he often gets the same drivers, but if someone could contact me so he does not get this driver in the future, it would be appreciated.”

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Posted 5 months ago

Dear Jennifer, Thank you for your feedback. We’re glad to hear most of your experience has been great, and we’re sorry about the issue on Dec 19. We will review the situation with the chauffeur and ensure better coordination.. If you could share the trip details on guestrelations@blacklane.com such as booking number, we’ll investigate and take appropriate action to prevent a recurrence. We value your boss’s comfort and appreciate your patience. Warm regards, Jacob

Posted 5 months ago

“very good service”

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Posted 5 months ago

Dear James, Thank you for your feedback and for sharing that you found our service very good. We’re glad you were satisfied and look forward to serving you again soon. Kind regards, Jacob

Posted 5 months ago

“Collected appropriately, however driver was too fast to the car and we were still unsure where we were going. Found the driver was lovely on the drive. However, he left us in the car to run and find where the hotel was exactly. This happened for 10 minutes in the car with us left inside a car that was still running.”

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Posted 5 months ago

Dear Valued Guest, Thank you for sharing your experience. We’re glad the chauffeur was lovely, however we’re sorry for the speed and the time spent locating the hotel. We’ll review this with the chauffeur to ensure safer pacing and clearer navigation in the future. Kind regards, Jacob

Posted 5 months ago

“Our driver was well outside the arrivals barrier with his sign and I had to call him to find him. The drive was uneventful but he requested a larger tip.”

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Posted 5 months ago

Dear Carolyn, Thank you for sharing your feedback. We’re sorry for the inconvenience with the chauffeur's location and for any impression regarding tipping. Please feel free to email us on guestrelations@blacklane.com with your booking number so we can investigate further and assist you as best as possible. Kind regards, Jacob

Posted 5 months ago

“Everthing was good Booked a mercedes van ...got a SUV, I bookedthe van because a cou[le people are elder and easier to get in Van vs. SUV,”

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Posted 5 months ago

Dear Chris, Thank you for sharing your feedback. We’re glad most of your experience was good, and we’re sorry about the vehicle mix up. We understand the importance of having a Van for easier access for elder passengers. As both vehicles fall under the Business Van category we recommend adding a comment under Special Request tab in the future and our team will do their best in order to arrange the most suitable vehicle for your transfer. Warm regards, Jacob

Posted 5 months ago

“I believe you have a very good service, but in my expectation to class it has great, I would love to see an improvement on the ability to book with less than 60min. In my case I deal with 2 director that can have their plans shift at any moment, and having that flexebility, for me that would elevate your service from Good to Great!”

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Posted 5 months ago

Dear Silvia, Thank you for your valuable feedback. We’re glad you like the service. We understand the need for shorter notice bookings and are looking into ways to increase flexibility. We appreciate your input and hope to elevate your experience from good to great. Kind regards, Jacob

Posted 5 months ago

“No comments”

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Posted 5 months ago

Dear Valued Guest, Thank you for taking the time to share your feedback. We’re glad you had a positive experience with us. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 5 months ago

“Service excellent but why does your website not recognise the address submitted and why can yousaloon merchant not cope with the common 2 people each with one hold and one cabin piece of luggage?”

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Posted 5 months ago

Dear John, Thank you for your feedback and for highlighting these issues. We’re glad you found the service excellent, and we’re sorry for the trouble with the address recognition and luggage handling. Please note that our Business Class vehicles can accomodate up to three passengers and two pieces of luggage, if you are travelling with more baggage we recommend booking a Business Van vehicle in the future. If you can share the booking reference and any additional details, we’ll be more than happy to look into this and assist you further. Kind regards, Jacob

Posted 5 months ago

“On time friendly service”

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Posted 5 months ago

Dear Aaron, Thank you for your kind note. We’re glad to hear you found our service on time and friendly. It’s our goal to make every ride smooth and pleasant and we’re happy we met that for you. We look forward to welcoming you again in the future. Kind regards, Jacob

Posted 5 months ago

“Prompt service. Lovely clean vehicle.”

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Posted 5 months ago

Dear Juanita, Thank you for your kind words. We’re glad you found the service prompt and the vehicle lovely and clean. We look forward to welcoming you again in the future. Kind regards, Jacob

Posted 5 months ago

“Driver very polite and helpful.”

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Posted 6 months ago

Dear Valued Guest, Thank you for taking the time to share your kind words. We’re delighted you found our chauffeur polite and helpful and we appreciate your support. We look forward to welcoming you again in the future. Warm regards, Jacob

Posted 6 months ago

“The rides I took were very good. However I was not at all pleased with the ride I had to cancel because of flight delays/issues. I expected to receive at least a 40-50%credit but received nothing.”

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Posted 6 months ago

Dear Virginia, Thank you sincerely for sharing your thoughts with us and for noting that your rides went well overall. We’re truly sorry to hear of the frustration caused by your canceled journey due to flight delays. Your feedback means a lot, and it helps us refine how we manage situations like this to better support our guests in the future. Best wishes, Veronica

Posted 6 months ago

“Car service was outstanding as always. Drivers were great and very sociable. We will continue to use”

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Posted 6 months ago

Dear Vincent, Thank you for the kind words and the high rating. We’re thrilled to hear the service met your expectations and that our chauffeurs contributed to a great experience. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 6 months ago

“Took a while for the driver to find us but he text me and I explained where we were and he was there in a flash .Hope we get the same service Yokohama to Haneda on 25/11”

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Posted 6 months ago

Dear Igor, Thanks for sharing your experience. We’re glad the chauffeur found you quickly after the handover and delivered a fast service once contacted. We look forward to welcoming you again on your next journey in Yokohama. Warm regards, Jacob

Posted 6 months ago

“he got there on time”

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Posted 6 months ago

Dear Sylvan, Thank you for sharing your feedback. We’re glad to hear the chauffeur arrived on time. We look forward to welcoming you again. Warm regards, Jacob

Posted 6 months ago

“Our flight arrived 30 minutes earlier than scheduled. I would have expected our driver to know that. We waited 30 minutes for him. Other than that, everything was super. Nice car, friendly driver”

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Posted 6 months ago

Dear Bernard, Thank you for sharing your valuable feedback. Our chauffeurs are tracking your flight, and should accommodate early arrivals wherever possible. I am truly sorry that this did not happen for your ride. If you would like to email us at guestrelations@blacklane.com, we'd be glad to investigate the matter further. We want you to receive only the best service, and will strive to deliver this on your next ride. Kind regards, Chloe

Posted 6 months ago

Blacklane GmbH is rated 4.7 based on 3,627 reviews