Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,627 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“Driver was on-time, very helpful, polite and a nice guy. The car was large and comfortable. First class experience.”

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Posted 1 day ago

“Only have had two rides JFK to/from Midtown Manhattan. Great experience, professional drivers, on-time (even arrived early for outbound to JFK on first day of LIRR strike). Very impressed so far.”

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Posted 1 day ago

“Our driver was punctual, early actually, friendly, patient and respectful of a couple of seniors who require a bit of extra help. He could not have been better. I highly recommend.”

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Posted 1 day ago

“We received prompt communications for our ride from Rome to FCO, driver actually arrived early and very professional. The van is roomy and clean. My previous ride from SFO to home was arranged by Emirates and it was equally good.”

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Posted 1 day ago

“The most reliable service we have used, no guessing and no being left stranded! Great drivers.”

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Posted 1 day ago

“Driver was very friendly and courteous”

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Posted 2 days ago

“On time. Correct vehicle. All perfect.”

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Posted 2 days ago

“excellent service - driver was prompt, friendly and helpful. wouldn't hestitate to use Blacklane again.”

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Posted 3 days ago

“Great service”

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Posted 4 days ago

Dear Peter, Thank you for taking the time to leave such a positive review. We’re delighted to hear you enjoyed our service and we look forward to welcoming you back for another great experience! Kind regards, Chloe

Posted 8 hours ago

“Always an amazing experience with Blacklane”

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Posted 4 days ago

Dear Kim, Thank you for your wonderful review! It means so much to hear you are consistently impressed with our service. We work hard to provide our guests with outstanding experiences, and truly love having you on board. We'll see you very soon for another great ride. Kind regards, Chloe

Posted 8 hours ago

“Our driver was early for a 4.30 am pick up to to LHR. Ease good time and he took good care of us’.”

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Posted 4 days ago

Dear Peter, Thank you for sharing your kind feedback. We’re delighted that you felt taken care of on your early morning pickup to London Heathrow. It was our pleasure to make sure your day of travelling started smoothly. We hope you had a great flight and look forward to welcoming you back in future. Kind regards, Chloe

Posted 8 hours ago

“Mr. Figuereira arrived early. Handled my bags perfectly. Helped me find the right place to go in the airport. He was knowledgeable, caring, courteous and professional. Excellent service! I will use Blacklane again for my needs when I come back to Europe.”

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Posted 4 days ago

Dear Kathryn, Thank you for your kind feedback for your chauffeur, Mr. Figuereira. I am glad to hear he arrived early, handled your bags expertly, and guided you smoothly through the airport with care and professionalism. We look forward to serving you again on your next trip to Europe. Kind regards, Chloe

Posted 8 hours ago

“On time, very pleasant and a safe driver. Will use again. Thank you.”

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Posted 4 days ago

Dear Georgia, Thank you for the 5-star feedback and for assuring us your chauffeur was punctual, pleasant, and safe. This is exactly the standard we expect from our capable team. We'd love to see you again for another booking! Kind regards, Chloe

Posted 8 hours ago

“Mr. Gill was a superb driver and so very nice to be with.”

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Posted 5 days ago

Dear Barbara, Thank you for sharing your glowing 5-star review following your ride with our chauffeur, Gill. Our skilled chauffeurs help ensure you reach your destination safely and comfortably. We hope to be riding with you again. Kind regards, Chloe

Posted 8 hours ago

“Ash was excellent. Helpful and on time.”

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Posted 5 days ago

Dear John, Thank you for your 5-star feedback for one of our professional chauffeurs, Ash. Our chauffeurs are knowledgeable, courteous and will always try their best to go the extra mile when needed. Thanks for choosing us for this ride - we hope you'll join us again soon. Kind regards, Chloe

Posted 8 hours ago

“Despite taking extra measures to ensure clarity with the uniqueness of our reservation. We need to pick-up passengers at two different terminals. The driver arrived, and had not reviewed the instructions nor was he prepared. It ended up okay; however, I expected more given the premium brand.”

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Posted 5 days ago

Dear David, Thank you for your feedback. We’re truly sorry to hear your chauffeur did not review your pick-up instructions ahead of your journey. We understand your expectation for a premium experience, and this does not meet the standard we aim to deliver. We’ll review the trip with the chauffeur to prevent this in the future and ensure clear, proactive communication for multi-terminal pickups. We appreciate you bringing this to our attention and would welcome another chance to restore your confidence in Blacklane. Please reach out with your booking number to guestrelations@blacklane.com. Kind regards, Chloe

Posted 8 hours ago

“Best driver”

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Posted 6 days ago

Dear Rami, Thank you for your fantastic 5-star review. We are so happy you enjoyed your experience with Blacklane thanks to one of our excellent chauffeurs. We'll always try to go the extra mile for you. We hope to see you again! Kind regards, Chloe

Posted 9 hours ago

“Great ride from George V Four Seasons to CDG.”

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Posted 6 days ago

Dear Curt, Thank you for sharing your fantastic feedback. We’re thrilled you had a great ride from your hotel to the airport on your Paris trip. It's lovely to know we met your high expectations! You deserve the best, and we look forward to achieving this again for you. Warm regards, Chloe

Posted 9 hours ago

“We had an outstanding experience using Blacklane for our trips. The driver was very courteous and professional and was there ahead of time easing any tensions we may have had getting to airport and home. The vehicle was very clean and comfortable for a very enjoyable ride not having to worry about traffice etc. A great experience we will do again.”

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Posted 6 days ago

Dear Rob, Thank you for such amazing feedback! We're so pleased you found your chauffeur courteous, the vehicle comfortable, and the rides to and from the airport stress-free. We understand how essential timings are when travelling to make a flight. It was a pleasure to give you peace of mind during your journey. See you on board again soon! Kind regards, Chloe

Posted 9 hours ago

“Excellent pick up and safe drop of to final destination. Good as always.”

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Posted 6 days ago

Dear Valued Guest, Thank you for your excellent feedback. It's reassuring to hear your pickup and drop-off were safe and smooth, exactly as planned. We pride ourselves on delivering seamless, comfortable rides for every journey! We can't wait to do the same on your next ride. Warm regards, Chloe

Posted 9 hours ago

Blacklane GmbH is rated 4.7 based on 3,627 reviews