Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,627 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“Fabulous service!”

Helpful Report

Posted 3 weeks ago

Dear Dusky, Thank you for your lovely feedback. We’re so pleased to know you had a fabulous experience with us. We truly appreciate your kind words and hope to welcome you on board again soon. Best wishes, Veronica

Posted 1 week ago

“On time pick up. The car was very nice and clean/”

Helpful Report

Posted 3 weeks ago

Dear Chingyi, Thank you for taking the time to share your feedback. We’re pleased to know your pickup was on time and that you enjoyed a very nice, clean vehicle. We appreciate your kind words and hope to welcome you on board again soon. Kind regards, Veronica

Posted 1 week ago

“My Driver was professional and courteous as always. Always appreciate Blacklane’s staff.”

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Posted 3 weeks ago

Dear Joan Michelle, Thank you for your continued support and for sharing your kind feedback. We’re pleased to know your chauffeur was professional and courteous once again, and that our team continues to leave a positive impression. We truly appreciate your loyalty and hope to welcome you on board again soon. Kind regards, Veronica

Posted 1 week ago

“Great outside US. My last experience with Blacklane at IAD was terrible. Hence the 1-*. Ram”

Helpful Report

Posted 3 weeks ago

Dear Valued Guest, Thank you for sharing your feedback with us. We’re sorry to hear that while your experiences with Blacklane outside the US have been positive, your recent ride at IAD was so disappointing. We truly regret that this last experience led you to rate us so poorly, as this is not the impression we want you to have. We’d really like to review what happened and try to make things right, so please contact us at guestrelations@blacklane.com so we can look into your case and assist you directly. We hope you’ll consider giving us another chance in the future. Kind regards, Veronica

Posted 3 weeks ago

“Excellent service..easy to set up, reasonable cost”

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Posted 3 weeks ago

Dear Hope, Thank you for taking the time to share your feedback. It’s wonderful to know you found the experience easy to arrange and well priced, while still receiving excellent service. We truly appreciate your kind words and look forward to welcoming you on board again soon. Best wishes, Veronica

Posted 1 week ago

“Driver was on time, text me where to meet and was friendly & curtious. This was my first experience with Blacklane and I look forward to using you again in future. I'll be sharing your name to my business associates.”

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Posted 3 weeks ago

Dear Valued Guest, Thank you so much for sharing your experience with us. It’s great to hear that your chauffeur was on time, clearly communicated where to meet, and made a friendly first impression on your very first Blacklane ride. We really appreciate your trust and are especially grateful that you plan to recommend us to your business associates. We look forward to welcoming you back on board again soon. Warm regards, Veronica

Posted 3 weeks ago

“We had a fantastic ride with Ahmed! We spent 2 1/2 hours in the car with him and he was a consummate professional and a delight to converse with. He was a careful and conservative driver and was very concerned about our comfort and safety. We would never hesitate to ride with Ahmed again, and in fact were lucky to have him pick us up and drive us home when we returned to the States. Five stars isn't enough.”

Helpful Report

Posted 3 weeks ago

Dear Heather, Thank you so much for sharing your lovely feedback. It’s wonderful to hear that your time with Ahmed was so professional, comfortable, and enjoyable from start to finish. We’re especially pleased that you felt safe and well looked after during such a long ride, and that you were able to travel with him again on your return. We’ll make sure your kind words and “extra” stars are passed on to Ahmed and our local team. We truly appreciate you choosing Blacklane and hope we’ll have the pleasure of welcoming you on board again soon. Warm regards, Veronica

Posted 3 weeks ago

“Always polite and courteous drivers in clean and beautiful cars.”

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Posted 3 weeks ago

Dear Giulia, Thank you for taking a moment to share your feedback. We’re delighted to hear that our chauffeurs remain polite and courteous and that you enjoy clean and beautiful vehicles. We truly appreciate your kind words and look forward to welcoming you on board again soon! Warm regards, Chloe

Posted 3 weeks ago

“Great - as always !!”

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Posted 3 weeks ago

Dear Nancy, Thank you so much for taking a moment to share your feedback. It’s wonderful to hear that your experience with us continues to be consistently great. We truly appreciate your trust and look forward to welcoming you on board again soon. Warm regards, Veronica

Posted 3 weeks ago

“Fawad was very helpful and the car was in excellent condition”

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Posted 3 weeks ago

Dear Rahul, Thank you for taking a moment to share your experience with us. We’re really pleased to hear that Fawad was so helpful and that the car was in excellent condition. We appreciate you choosing Blacklane and hope we can welcome you on board again soon. Warm regards, Veronica

Posted 3 weeks ago

“On time. Efficient. Professional. And always kept informed so I never have to worry about the pickup after I’ve booked a ride.”

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Posted 3 weeks ago

Dear Diane, Thank you so much for sharing your feedback with us. We’re really pleased to hear that your rides have been on time, efficient, professional, and that our updates help you feel confident about your pickup once you’ve booked. We truly appreciate you choosing Blacklane and look forward to welcoming you on board again soon. Warm regards, Veronica

Posted 3 weeks ago

“Professional driver, clean and modern vehicle. Definitely a top rate experience.”

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Posted 3 weeks ago

Dear Richard, Thank you for sharing your feedback with us. We’re really pleased to hear that you had a top-rate experience with a professional chauffeur and a clean, modern vehicle. We truly appreciate you choosing Blacklane and hope we can welcome you on board again soon. Warm regards, Veronica

Posted 3 weeks ago

“Exceptional service, thank you”

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Posted 3 weeks ago

Dear Denise, Thank you so much for sharing your feedback with us. It’s wonderful to hear that you experienced exceptional service. We’re really glad you chose Blacklane and hope we can look after your journeys again soon. Warm regards, Chloe

Posted 3 weeks ago

“First class on time very helpful with luggage”

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Posted 3 weeks ago

Dear Ron, Thank you for taking a moment to share your feedback with us. It’s brilliant to know we ensured a first-class experience and that your chauffeur was very helpful with your luggage. We really appreciate you choosing Blacklane and hope to welcome you back soon! Warm regards, Chloe

Posted 3 weeks ago

“Curious driver, clean car and timeless”

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Posted 3 weeks ago

Dear Charles, Thank you for sharing your wonderful feedback. We’re delighted to know you had a seamless, enjoyable ride! We appreciate your kind words and look forward to serving you again soon. Warm regards, Chloe

Posted 3 weeks ago

“This wasn’t a good experience. The driver first went to the wrong terminal, despite me saying it was Terminal 1, he went to Terminal 3. After figuring out how to get there, he dropped me off at the opposite end of the terminal entry from where I was supposed to be dropped off. Ended up confusing everyone and walking the entire length of the terminal to find the check in area. This was an anomaly as every other black lane ride I had over the last 15 years was impeccable.”

Helpful Report

Posted 3 weeks ago

Dear Mansurjan, Thank you for taking the time to share your experience with us, and for your loyalty over the years. We understand how frustrating it must have been to deal with the driver going to the wrong terminal and then dropping you at the opposite end of the terminal from your check-in area, especially before a flight. We are truly sorry that this ride did not meet the standards you’ve come to expect from Blacklane and that it caused you confusion and extra walking at the airport. This is not the level of accuracy and care we aim to provide. We would really appreciate the opportunity to look into what went wrong with this specific trip and follow up with you directly, so we can try to make things right. If you’re willing, please contact us at guestrelations@blacklane.com with your booking details. We value your long-term trust and hope we can restore your confidence in your future journeys with us. Kind regards, Veronica

Posted 3 weeks ago

“Excellent drivers - very progressional and polite”

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Posted 3 weeks ago

Dear Valued Guest, Thank you for taking the time to share your review. It's fantastic to hear our chauffeurs were professional and polite, and that they upheld our high service standards. We appreciate your kind words and hope to have you on board again in future. Warm regards, Chloe

Posted 3 weeks ago

“Fillipo was very professional and friendly. He informed me that he was en route to meet us, then informed me when he arrived at the airport. The van was very nice and comfortable.”

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Posted 3 weeks ago

Dear Michael, Thank you for your wonderful feedback. It’s great to hear that Fillipo was professional and friendly, kept you well informed about his arrival, and that you found the van comfortable. We’re really pleased that everything went smoothly from pickup updates to the ride itself, and we hope your journey continued just as comfortably. Warm regards, Chloe

Posted 3 weeks ago

“Very professional service. Driver was well dressed and the vehicle was excellent. Very good communication and a great app.”

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Posted 3 weeks ago

Dear James, Thank you so much for sharing your feedback with us. It’s wonderful to hear that you found our service professional, appreciated your well‑presented chauffeur and vehicle, and enjoyed the communication and our app. We’re really glad your experience went so smoothly and hope we can look after your journeys again soon. Warm regards, Chloe

Posted 3 weeks ago

“Excellant Driver & always on time”

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Posted 3 weeks ago

Dear Kenneth, Thank you for sharing your feedback with us. It’s great to hear that your chauffeur was excellent and consistently on time. We really appreciate you choosing Blacklane and hope we can look after your journeys again soon. Warm regards, Chloe

Posted 3 weeks ago

Blacklane GmbH is rated 4.7 based on 3,627 reviews