Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,627 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“Love this company So reliable and beautiful vehicles Takes the stress out of transfers especially before and after flights 5*****”

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Posted 2 weeks ago

Dear Catherine, Thank you so much for your wonderful feedback and for your kind words about Blacklane. It is great to hear that you find us so reliable, enjoy our beautiful vehicles, and feel that we help take the stress out of transfers around your flights. We really appreciate your trust and your 5-star rating, and we hope to look after many more of your journeys. Warm regards, Sam

Posted 2 weeks ago

“I am so impressed with Blacklane. I have used it in several cities. The drivers in NYC, DC & Chicago have been amazing. California wasn't great. I will always be a loyal customer. I am hoping that you service Milan.”

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Posted 2 weeks ago

Dear Alexandra, Thank you so much for taking the time to share your experience with us. It means a lot to hear that you’ve used Blacklane in several cities and that your chauffeurs in NYC, DC, and Chicago have been amazing. We’re sorry that your experience in California did not live up to the same standard, and we appreciate you letting us know so we can keep improving the consistency of our service across all locations. If you’d be willing to share more details about your California ride, please contact us at guestrelations@blacklane.com so we can review this in depth. We’re also happy to confirm that we do operate in Milan. We look forward to taking care of many more of your journeys around the world. Warm regards, Sam

Posted 2 weeks ago

“Mr. Warren Cook was very kind and attentive, incredible driver!”

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Posted 2 weeks ago

Dear Giulia, Thank you so much for sharing your feedback with us. We’re delighted to hear that Mr. Cook was so kind, attentive, and made such an incredible impression as your chauffeur. We truly appreciate you choosing Blacklane and hope we can look after your journeys again soon. Warm regards, Sam

Posted 2 weeks ago

“Excellent. The car was very comfortable and clean. Great driver and very polite. Very much enjoyed.”

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Posted 2 weeks ago

Dear Mark, Thank you for sharing your feedback with us. It’s great to hear that you found the vehicle so comfortable and clean, and that your chauffeur was both excellent and very polite. We’re really pleased you enjoyed your journey and hope we can welcome you on board again soon. Kind regards, Sam

Posted 2 weeks ago

“Great service, excellent driver.”

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Posted 2 weeks ago

Dear Patricia, Thank you very much for sharing your feedback with us. It’s wonderful to hear that you experienced great service and had such an excellent driver. We’re grateful you chose to travel with us and hope we can welcome you on board again soon. Kind regards, Sam

Posted 2 weeks ago

“Smooth, relaxed trip in a very impressive BMW”

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Posted 2 weeks ago

Dear Valued Guest, Thank you for taking a moment to share your feedback with us. We’re really pleased to hear that you enjoyed such a smooth, relaxed trip and appreciated the impressive BMW. We’re grateful you chose to ride with us and hope we can look after your journeys again soon. Kind regards, Sam

Posted 2 weeks ago

“Always on time. Always great drivers. Never have to worry for even a minute after a reservation is confirmed”

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Posted 2 weeks ago

Dear Norman, Thank you very much for sharing your feedback with us. It’s wonderful to hear that you can always rely on us for punctual rides and excellent chauffeurs, and that you feel completely at ease once your reservation is confirmed. We truly appreciate your trust and look forward to taking care of many more of your journeys. Kind regards, Sam

Posted 2 weeks ago

“Our driver was waiting as we exited the Customs. He was very friendly and helpful. Would throughly recommend Blacklane to our friends”

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Posted 2 weeks ago

Dear John, Thank you very much for sharing your experience with us. It’s great to hear that your chauffeur was ready and waiting as you exited Customs, and that you found them so friendly and helpful. We really appreciate your willingness to recommend Blacklane to your friends and hope we can look after your journeys again soon. Kind regards, Sam

Posted 2 weeks ago

“Late by 45 minutes. Why use Blacklane? Just go with the local luxury ride offered!”

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Posted 2 weeks ago

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are very sorry to hear that your chauffeur arrived 45 minutes late and that your experience left you questioning the value of choosing Blacklane. Punctuality is one of our core priorities, and we understand how frustrating and disruptive such a delay can be, especially when you booked us to avoid exactly this kind of situation. This is not the level of reliability we want to provide. We would really appreciate the opportunity to review what happened with your ride and see how we can make things right. Please contact us at guestrelations@blacklane.com with your booking details so our team can assist you directly. We regret the inconvenience caused and hope we may have the chance to restore your confidence in us in the future. Kind regards, Sam

Posted 2 weeks ago

“Friendly and good driver”

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Posted 2 weeks ago

Dear Valued Guest, Thank you for taking a moment to share your feedback with us. It’s great to hear that you found your chauffeur both friendly and a good driver. We really appreciate you choosing Blacklane and hope we can take care of your journeys again soon. Kind regards, Sam

Posted 2 weeks ago

“Without question, Blacklane is the one part of my trip I know will go flawlessly. The drivers are superb: always where they say they will be, well trained, efficient and kind, and their vehicles are immaculate. Having the ability to get on the road quickly with an expert, professional driver who knows the area is priceless. By the time you pay for the rental car and ancillary fees, fuel, tolls and hotel parking fees, you realize the small premium for Blacklane's service is well worth it!”

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Posted 2 weeks ago

Dear Gina, Thank you so much for sharing such thoughtful feedback with us. It means a lot to hear that Blacklane is the part of your trips you can always count on to go smoothly. We truly appreciate your kind words about our chauffeurs and vehicles, and that you value having a professional, local expert ready to get you on the road quickly. It’s also wonderful to know that, when you consider the overall costs of other options, you feel the premium for our service is worthwhile. We’re very grateful for your trust and look forward to taking care of many more of your journeys. Warm regards, Sam

Posted 2 weeks ago

“Both of our Blacklane services to and from 2 different airports yesterday went flawlessly. However, my request on the Blacklane website for whatsApp to be utilized for both drivers and their notices was ignored. Texts were sent on Google messages which cost me for every one I had to opened on the android messing service.”

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Posted 2 weeks ago

Dear Valued Guest, Thank you very much for taking the time to share your experience with us. We are delighted to hear that both of your recent rides went smoothly and that your airport transfers worked flawlessly. We are sorry, however, that your preference for WhatsApp updates could not be met. At the moment, we do not yet offer ride updates via WhatsApp, and notifications are sent via SMS only. If you would like to track your chauffeur and see key trip updates, you can also use the Blacklane app, where the most important information about your ride is always available. Within the app’s notification settings, you can disable SMS notifications and keep booking updates exclusively via app push notifications. We truly appreciate your feedback and hope to have the pleasure of looking after your journeys again soon. Kind regards, Sam

Posted 2 weeks ago

“Driver was outstanding.”

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Posted 2 weeks ago

Dear Valued Guest, Thank you for taking a moment to share your feedback with us. We’re very pleased to hear that your driver was outstanding. We appreciate you choosing Blacklane and hope we can look after your journeys again soon. Kind regards, Sam

Posted 2 weeks ago

“Our chauffeur arrived 15 minutes early, was professional and pleasant. We had to make a secondary stop which went very smoothly as well. He dropped us off at the closest door for our check in area, placing the suitcases on the sidewalk and even extended the handles. The car was immaculate both inside and out. Excellent service!”

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Posted 2 weeks ago

Dear Barbara, Thank you so much for sharing your experience with us. It’s wonderful to hear that your chauffeur arrived early, was both professional and pleasant, and handled the additional stop so smoothly. We’re especially pleased that the thoughtful help with your luggage and the immaculate car made your journey feel so seamless from start to finish. We truly appreciate you riding with us and hope we can take care of your travels again soon. Warm regards, Sam

Posted 2 weeks ago

“Excellent driver and car”

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Posted 2 weeks ago

Dear Valued Guest, Thank you for taking a moment to share your feedback with us. We’re really pleased to hear that you enjoyed both your chauffeur and the vehicle. We appreciate you choosing Blacklane and hope we can look after your journeys again soon. Kind regards, Sam

Posted 2 weeks ago

“Nancy was pleased with the service.”

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Posted 2 weeks ago

Dear William, Thank you for sharing this with us. We’re pleased to hear Nancy was happy with the service and had a positive experience with Blacklane. We truly appreciate your feedback and hope to welcome you on board again soon. Kind regards, Veronica

Posted 1 week ago

“New & Clean Mercedes Benz. Well dress & professional drivers.”

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Posted 3 weeks ago

Dear Valued Guest, Thank you for taking the time to leave a review. It is great to know you were pleased with the clean Mercedes-Benz and the professional, well-presented chauffeurs. We appreciate your feedback and hope to welcome you on board again soon. Kind regards, Veronica

Posted 1 week ago

“My experience has been great. From communicating with the drivers to the safety during transit. Pavlo was great!!”

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Posted 3 weeks ago

Dear Nicole, Thank you for sharing your experience with us. It’s wonderful to know you felt well looked after throughout your ride, from the communication with your chauffeur to the sense of safety during transit, and we’ll be sure to pass your kind words on to Pavlo. We truly appreciate your feedback and hope to welcome you on board again soon. Best wishes, Veronica

Posted 1 week ago

“The driver was in place and waiting. We enjoyed chatting with him. We arrived in Hanover safely. The journey was smooth and comfortable.”

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Posted 3 weeks ago

Dear Penelope, Thank you for taking the time to share your feedback. We’re pleased to hear your chauffeur was there waiting for you, made the journey enjoyable, and got you to Hanover safely in comfort. We appreciate your kind words and hope to welcome you on board again soon. Kind regards, Veronica

Posted 1 week ago

“The driver arrived early and was very helpful.”

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Posted 3 weeks ago

Dear Elaine, Thank you for sharing your feedback with us. It’s great to hear your chauffeur arrived early and was so helpful throughout your experience. We appreciate your kind words and hope to welcome you on board again soon. Best wishes, Veronica

Posted 1 week ago

Blacklane GmbH is rated 4.7 based on 3,627 reviews