Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,627 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“Flew into Austin and driver waiting at baggage claim. Car waiting right outside. Driver and vehicle impeccable!”

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Posted 6 days ago

Dear Michael, Thank you for sharing your positive feedback. It's brilliant to hear that your chauffeur and vehicle were impeccable. We're glad to have helped your arrival in Austin go smoothly. We hope to welcome you back on board in future. Warm regards, Chloe

Posted 10 hours ago

“Great service, friendly and safe driver. Highly recommend this service to anyone.”

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Posted 6 days ago

Dear Ulla-Maija, Thank you for sharing your wonderful feedback. We’re thrilled you had a friendly and safe experience and that you would highly recommend our service! This means the world - we look forward to seeing you again on your next journey. Warm regards, Chloe

Posted 10 hours ago

“Our chauffeur was already waiting at the baggage exit with a sign printed with my name in large print, quite easy to spot. He was professional & courteous. His limousine was a beautiful, modern Mercedes. 😃”

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Posted 6 days ago

Dear Valued Guest, Thank you for sharing your wonderful feedback. We’re delighted to hear that you easily found your chauffeur and received excellent service. It's also great to know the vehicle was superbly maintained. We look forward to welcoming you on your next journey with us! Warm regards, Chloe

Posted 10 hours ago

“Thus was seamless!! Excellent communication and fantastic customer service. We didn’t wait at all and arrived in comfort. Thank you.”

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Posted 6 days ago

Dear Kelli, It's truly kind of you to take a moment and let us know how your recent ride went. Hearing that everything came together seamlessly, from the communication right through to a comfortable arrival with no waiting around, is exactly the kind of experience we hope to create. May your next journey with us feel just as effortless from beginning to end. Warm regards, Veronica

Posted 6 days ago

“Allways brilliant service”

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Posted 1 week ago

Dear Christian, How lovely of you to drop us such a cheerful note. Knowing that our service has consistently lived up to your expectations is something that genuinely brightens our day, and it's the kind of loyalty our team works hard to earn. We can't wait to be part of your travels again before long. With thanks, Veronica

Posted 6 days ago

“Lovely well informed driver. Comfortable vehicle. Easy transition from airport to hotel. Highly recommended.”

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Posted 1 week ago

Dear Roger, It's really nice of you to share such a positive note about your recent ride. We're pleased to know that your chauffeur was both pleasant and knowledgeable, that the vehicle felt comfortable, and that getting from the airport to your hotel was a smooth and easy transition. A recommendation like yours truly means a lot to our entire team. We hope to welcome you on board again the next time your travels bring you our way. Best regards, Veronica

Posted 6 days ago

“Always on time, always super courteous and engaging.”

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Posted 1 week ago

Dear Jim, Thank you for your great review! We're so glad to have delivered consistently outstanding service for your rides. Making sure you ride in style is important to us. We look forward to having you on board again soon! Warm regards, Chloe

Posted 1 week ago

“Perfect in all terms. Driver was on time, and I was notified of their arrival, and the type of car as well as what the licence plate was. Despite traffic and road construction, the ride was extremely smooth. I felt like I was in a cocoon. Thank you Blacklane. Highly recommend”

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Posted 1 week ago

Dear Tamara, Thank you for sharing your wonderful feedback. It's amazing to hear your chauffeur was punctual and that your ride was smooth despite traffic and roadworks. We appreciate your kind words and your high recommendation. We look forward to serving you again soon! Warm regards, Chloe

Posted 1 week ago

“Price has gone through the roof. $140 from the airport, but $250 to return. I canceled the return.”

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Posted 1 week ago

Dear Valued Guest, Thank you for sharing your comments with us. I'm so sorry to hear you chose to cancel your return trip after seeing an increase in price. Our dynamic pricing means that prices can be impacted by a variety of factors such as local supply, demand and how far in advance the ride is booked. Your support means the world to us, and we'd really like the chance to restore your trust in us. Please do reach out to guestrelations@blacklane.com so a member of the team can support you with your next booking. Kind regards, Chloe

Posted 1 week ago

“Unimpressed. First time we used Blacklane the driver met us at baggage claim and couldn’t do enough to help with our bags. I was post-op and my daughter was in a boot from a sprained ankle, so we knew this time around we would need the same level of service (if not more!). I was incredibly disappointed to hear from my driver that he was circling the airport, never came inside, and I had to take my own heavy suitcase off the luggage carousel by myself (had to have my injured daughter help, since I can’t lift more than 20 lbs). We hauled our stuff outside and met the driver. He did help lift the suitcase into the car, but I expected better overall service.”

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Posted 1 week ago

Dear Valued Guest, I’m truly sorry to hear about the issues you experienced at the airport. We understand how important assistive help is, especially given your post-operative situation. We pride ourselves on going the extra mile, and it's really disappointing to hear we didn't meet your needs this time. We’d like to investigate this further and make it right. Please contact guestrelations@blacklane.com with your booking details so a team member can assist you directly and review what occurred. We appreciate your feedback and hope to restore your trust on a future trip. Kind regards, Chloe

Posted 1 week ago

“Blacklane offers a true piece of mind to my Wife and I during travel. We have used their excellent service numerous times. Each time the vehicle was clean and in excellent condition. Our chauffeur was friendly and very professional. We will certainly be seeing you again in the future.”

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Posted 1 week ago

Dear Michael, Thank you for your wonderful review. We’re delighted you and your wife enjoyed every moment of your journey with us, thanks to our immaculate cars and professional chauffeurs. It's amazing to hear you will be booking with us again! We can't wait to see you! Warm regards, Chloe

Posted 1 week ago

“Great driver went over and above to be sure I made my flight out of SeaTac. Thank you”

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Posted 1 week ago

Dear Susan, Thank you for your great feedback. We’re thrilled to hear your chauffeur went the extra mile to ensure you could catch your flight on time. Thanks for choosing us for this journey - we hope to see you for another excellent ride soon! We look forward to serving you again soon. Warm regards, Chloe

Posted 1 week ago

“Excellent service. Adnan Wasim was curtious, professional, good and safe driver. I would strongly recommend him and Blacklane service.”

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Posted 1 week ago

Dear Helen, Thank you for your kind words. We’re delighted your chauffeur, Adnan provided courteous, professional and safe service. It was a pleasure to give you peace of mind during your ride. We hope to welcome you back again! Warm regards, Chloe

Posted 1 week ago

“everything was perfect.”

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Posted 1 week ago

Dear Valued Guest, Thank you for sharing your feedback. We’re thrilled everything went perfectly and appreciate you choosing Blacklane. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 1 week ago

“Great ride Thank you”

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Posted 1 week ago

Dear Valued Guest, Thank you for taking the time to share your feedback. We’re pleased to hear you had a great ride with Blacklane. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 1 week ago

“Everything was great. Wonderful clean fun experience.”

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Posted 1 week ago

Dear William, Thank you for taking the time to share your feedback. We’re delighted to hear you had a wonderful, clean and enjoyable experience. We look forward to welcoming you aboard again soon. Warm regards, Jacob

Posted 1 week ago

“Another great Blacklane Experience!! My driver Leonel was prompt, courteous and friendly. The vehicle was clean, new and comfortable and the ride was smooth and uneventful. I only use Blacklane for my travels in Europe, Asia and all over North America..”

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Posted 1 week ago

Dear David, Thank you for taking the time to share your wonderful feedback. We’re thrilled to hear that Leonel was prompt and friendly and that you enjoyed a clean, smooth ride. We appreciate your loyalty to Blacklane and we look forward to welcoming you on board for many more great trips. Warm regards, Jacob

Posted 1 week ago

“Our driver was excellent! He kept us informed each step of the way on our journey and made recommendations for restaurants etc. would definitely use this service again.”

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Posted 1 week ago

Dear Trina, Thank you for taking the time to share your feedback. We’re pleased to hear your chauffeur kept you informed throughout the journey and added to your experience with thoughtful restaurant recommendations. It’s wonderful to know you would choose Blacklane again. We look forward to welcoming you on board for another great ride soon. Warm regards, Veronica

Posted 1 week ago

“Always on time and professional”

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Posted 1 week ago

Dear Anthony, Thank you for taking the time to share your feedback with us. It’s wonderful to know you can count on our chauffeurs for punctual and professional service. We truly appreciate your support and look forward to riding with you again soon. Warm regards, Veronica

Posted 1 week ago

“Pleasant ride after a long flight”

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Posted 1 week ago

Dear Omobisi, Thank you for taking the time to share your feedback with us. We’re pleased to know your journey with us was comfortable and relaxing, especially after your travels. Your kind words are truly appreciated, and we hope to welcome you on board again soon. Warm regards, Veronica

Posted 1 week ago

Blacklane GmbH is rated 4.7 based on 3,627 reviews