Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,627 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Love Blacklane service. The tip jar workflow for NYC is less than ideal, not allowing for Apple Pay and also adding an additional fee on top. Either include tip on the app or bake it into the fee I’m already paying.”

Helpful Report

Posted 4 months ago

Dear Valued Guest, Thank you for your kind words and for being a loyal Blacklane guest. We appreciate you highlighting the tipping process in NYC - your feedback about Apple Pay and added fees is invaluable. We’ll make sure it’s shared with our team as we work on improving the experience for future rides. With appreciation, Veronica

Posted 4 months ago

“My overall experience was very good! I had some issues with the app when I tried to edit my ride's time which caused a bit of confusion and stress, but all was resolved once I chatted and messaged with customer service. My Blacklaner driver was excellent!”

Helpful Report

Posted 4 months ago

Dear Valued Guest, Thank you so much for sharing your experience with us. We’re delighted to know that, despite the initial challenges with editing your ride time in the app, everything was sorted out smoothly through our customer service team. It’s wonderful to hear that your chauffeur made such a positive impression and helped ensure an overall great ride. We appreciate your feedback, as it helps us continue improving both our app and communication processes to make future bookings even easier. With best wishes, Veronica

Posted 4 months ago

“Efficient and courteous service.”

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Posted 4 months ago

Dear Sanjiv, Thank you very much for taking a moment to share your kind words. We’re thrilled to hear that you found our service both efficient and courteous - it’s always our goal to make every ride smooth and pleasant from start to finish. We truly appreciate your feedback and hope to welcome you again soon for another seamless experience. Warm regards, Veronica

Posted 4 months ago

“Good service well priced pleasant drivers”

Helpful Report

Posted 4 months ago

Dear Sharon, Thank you kindly for your thoughtful review. We’re delighted to hear you were pleased with the service, found the pricing fair, and enjoyed the company of our courteous chauffeurs. Knowing that each part of your experience met your expectations means a great deal to us. We appreciate your trust and hope to have the pleasure of arranging another comfortable journey for you soon. Sincerely, Veronica

Posted 4 months ago

“Driver was EXCELLENT! Professional & personable, car was clean. App was not easy to chat directly with driver”

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Posted 4 months ago

Hi Adine, Thank you for sharing your experience. Our experieneced, courteous chauffeurs are essential in delivering an outstanding experience for our guests. We’d like to look into the issues you faced with our new chat function. If you could email your booking details or any screenshots of the app problem to guestrelations@blacklane.com, we’ll investigate right away. Kind regards, Chloe

Posted 3 months ago

“Consistent, reliable, professional around the globe. The go-to choice for many years. Not great with large (5) groups. Communications between reservations and driver challenging.”

Helpful Report

Posted 4 months ago

Dear Paul, Thank you for sharing your experience. We’re glad to hear you’ve found Blacklane reliable and consistent. We’re sorry to hear about challenges with large group reservations and communication between reservations and chauffeurs. We’ll review these processes to improve coordination for bigger groups and ensure smoother communications in the future. We appreciate your long standing support and hope to keep earning your trust on every trip. Kind regards, Jacob

Posted 4 months ago

“The only downside was that our driver didn't have a sign with my name on it. So we didn't find him immediately.”

Helpful Report

Posted 4 months ago

Dear Valued Guest, Thank you for sharing your experience. We’re sorry for the inconvenience caused by not having a name sign visible at pickup. We’ll review this with the chauffeur to understand what happened and ensure clearer identification in the future. We appreciate your feedback and hope to provide a smoother pickup on your next trip. Kind regards, Jacob

Posted 4 months ago

“The driver was excellent. The cost of the fare, however, is a bit outrageous. $138 for a 20 minute drive is a little steep. Especially when UBER and LYFT were quoting $44 for the same ride.”

Helpful Report

Posted 4 months ago

Dear Valued Guest, Thank you for sharing your feedback. We’re glad the chauffeur met your expectations and we’re sorry the fare felt excessive compared with other options. We hope to provide a better balance of quality and price on your next ride. Kind regards, Jacob

Posted 4 months ago

“An excellent ride as per normal. Comfortable vehicles, prompt efficient service, and competent drivers. One suggestion: When notifying the customer of the name of the driver, giving their mobile phone contact number would be most helpful. Often the airport internet is unreliable, especially when you don’t have data roaming.”

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Posted 4 months ago

Dear Gavin, Thank you for the kind words and for the constructive suggestion. We’ll review the option of sharing chauffeur contact details to improve connectivity, especially where airport internet may be unreliable. Our team will assess feasibility and safety considerations. We look forward to welcoming you again on your next ride. Kind regards, Jacob

Posted 4 months ago

“Would have been five star. He met me inside the terminal after international customs as requested. It was near midnight obviously dark outside. I walk with a walking stick so not a fast walker. He took my case and carry on. Great. But once outside it was pouring with rain....stair rods. He had parked outside the domestic arrivals??????? Given I did not know it was raining buckets and where he had parked I followed him. BUT he then walked the length of the terminal in the pouring rain, me some distance behind instead of walking the length of the terminal INSIDE the terminal”

Helpful Report

Posted 4 months ago

Dear Valued Guest, Thank you for sharing your experience. We’re glad the pickup happened as requested, but we’re sorry the rain and the walking distance caused frustration. We’ll review the pickup location guidance and ensure chauffeurs are mindful of customers who may walk more slowly, especially in adverse weather to prevent a recurrence. We appreciate your feedback and hope to provide you with a smoother experience on your next ride. Kind regards, Jacob

Posted 4 months ago

“Prompt and professional. Great communication. Expensive compared to other options.”

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Posted 4 months ago

Dear Andrew, Thank you for taking the time to share your feedback. We’re glad to hear that you found our service prompt and professional with good communication. We also note your comment about price and understand that comparing options is important. We appreciate your business and hope to welcome you again soon with an even more competitive experience. Warm regards, Jacob

Posted 4 months ago

“The service and the driver were excellent. The only issue I had was that I was expecting a later model car. A BMW 7 series came which was very nice however it was the older body style, circa 2020-2022 6th generation and not the 2023-2025, 7th generation.”

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Posted 4 months ago

Dear Valued Guest, Thank you for your feedback. We’re glad the service and chauffeur met your expectations and we’re sorry the vehicle model did not align with what you expected. We appreciate you choosing Blacklane and hope to serve you even better on your next ride. Kind regards, Jacob

Posted 4 months ago

“The service and the vehicle were excellent. However, it was a bit on a pricey side considered it was only a 15 minute ride.”

Helpful Report

Posted 4 months ago

Dear Valued Guest, Thank you for your feedback. We’re glad the service and the vehicle met your expectations. We understand your concern about the price for a short 15 minute ride, we recommend booking your trips with as much time in advance as possible for reduced prices. We hope to welcome you again for an even smoother experience. Kind regards, Jacob

Posted 4 months ago

“Friendly Just a bit late Would have preferred to get more Information”

Helpful Report

Posted 4 months ago

Dear Valued Guest, Thank you for your feedback. We’re glad you found the service friendly and we’re sorry for the delay and for not providing enough information. We’ll review our communication and timing to prevent this in the future and ensure you have a smoother experience. We appreciate your input and hope to welcome you again soon. Kind regards, Jacob

Posted 4 months ago

“It’s good but I could not communicate via app as didn’t recognise my email”

Helpful Report

Posted 5 months ago

Dear Malcolm, Thank you for your feedback. We’re sorry to hear you couldn’t communicate via the app because your email wasn’t recognized. We’ll investigate this with our app team and work to prevent it from happening again. We appreciate your patience and hope to provide a smoother experience on your next ride. Kind regards, Jacob

Posted 4 months ago

“The driver seemed to suggest that he drove to a wrong pick up point after I called him. However, I never spoke to the driver. I don’t know why he went to a wrong pick up point.”

Helpful Report

Posted 5 months ago

Dear Valued Guest, Thank you for your feedback. We’re sorry for the confusion regarding the pickup point and any frustration this caused. We’ll review the incident with the chauffeur to understand what happened and prevent a recurrence. We hope to provide you with smoother experience in the near future. Kind regards, Jacob

Posted 4 months ago

“Booking service works well as well as the App”

Helpful Report

Posted 5 months ago

Dear Valued Guest, Thank you for your positive rating! We’re glad the booking process and our app are working smoothly for you. We look forward to welcoming you again on your next trip. Kind regards, Jacob

Posted 4 months ago

“Drivers are polite and well-groomed but I find that their driving skills could be better. My first driver seemed to brake hard and late and my second drove faster than I felt comfortable with and seemed to have a habit of tailgating.”

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Posted 5 months ago

Dear Ann, Thank you for sharing your feedback. We’re glad to hear the chauffeurs were polite. We’re sorry the driving style didn’t meet your expectations on this occasion. We take safety seriously and will pass your comments to our operations team for review. We hope to welcome you back for a smoother experience on your next ride. Kind regards, Jacob

Posted 4 months ago

“Driver was on-time and excellent. Peugeot vehicle rear seats had mediocre legroom and rough ride quality.”

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Posted 5 months ago

Dear Jeff, Thank you for your thoughtful rating. We’re glad the chauffeur was on time and excellent. We appreciate your feedback about the rear seat legroom and ride quality and will pass this to the team for review. We hope to welcome you back for an even better experience on your next booking. Kind regards, Jacob

Posted 4 months ago

“Driver was ontime and very courteous. An enjoyable ride.”

Helpful Report

Posted 5 months ago

Dear Valued Guest, Thank you for your kind rating! We’re glad the chauffeur was on time and courteous and that you had an enjoyable ride. We look forward to welcoming you again on your next trip. Kind regards, Jacob

Posted 4 months ago

Blacklane GmbH is rated 4.7 based on 3,627 reviews