Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,627 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

Info

About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

Visit Website

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“My bangalore experience was great But I was troubled by messages for a mumbai ride which was a mistaken phone number . You’ll need to have better communication”

Helpful Report

Posted 6 months ago

Dear Minal, Thank you for sharing your experience. I'm delighted your Bangalore ride went perfectly! We’re sorry that you received unintended messages for another ride - thanks for letting us know how we can improve. Best regards, Chloe

Posted 6 months ago

“Nice and smooth ride”

Helpful Report

Posted 6 months ago

Dear Leo, Thank you for your 4-star rating. We’re glad you enjoyed a nice and smooth ride. If there’s anything we can do to make it a 5-star experience, please let us know! We'd love to hear from you at guestrelations@blacklane.com. Kind regards, Chloe

Posted 6 months ago

“Prompt and very clean and efficient”

Helpful Report

Posted 6 months ago

Dear Roderick, Thank you for taking the time to share your feedback. We’re glad to hear you found the service prompt and efficient. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 6 months ago

“Was pretty overall pretty good. Few minor things preventing a 5 star but overall was good and put effort in.”

Helpful Report

Posted 6 months ago

Dear Valued Guest, Thank you for taking the time to share your experience. We’re glad to hear that you found the service to be good and we value the feedback about the minor points that prevented a perfect score. If there’s anything specific you’d like to highlight or help us with for your next ride, please let us know. Kind regards, Jacob

Posted 6 months ago

“Your service is very good but one suggestion, please have a larger signage when we come out of customs and an international airport city there’s tens of thousands of people waiting for incoming passengers and your drivers get lost in the crowd with just showing their iPhone with my name on it. I prefer to have a 8 x 10 signage with my name on it holding up above their heads so I can see it when I get out of the customs area.”

Helpful Report

Posted 6 months ago

Dear Allan, Thank you for your kind words about the service and for sharing your helpful suggestion. We’re sorry for the difficulty you experienced with finding the chauffeur after customs. We’ll pass this feedback to our operations team to explore how we can improve arrival signage and visibility at airports. Warm regards, Jacob

Posted 6 months ago

“Dear Blacklane, I have the below comments: - Before the ride, only driver name and phone number is shared in the email but not car plate number. We need to ask CS for the car plate number, and this is not that user friendly. - I used Blacklane quite a few times before, and there were emails notifying when the guest gets in the car and drop off. Unfortunately, there were no such notifications for the recent booking.”

Helpful Report

Posted 6 months ago

Dear Florence, Thank you for sharing your insights and for your continued use of our service. We’re sorry for the trouble with the vehicle plate visibility and the missing guest notifications. Please feel free to reach out to us on service@blacklane.com and we will be happy to double check that your notification are enabled. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 6 months ago

“Just fine, on time and clean car”

Helpful Report

Posted 6 months ago

Dear Valued Guest, Thanks for sharing your feedback. We’re glad the ride was on time and the vehicle met your expectations. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 6 months ago

“The driver was on time, he drove well. Our only complaint is that the car was warm. I made a commemt, but the driver didn't make a serious effort to lower the temperature.”

Helpful Report

Posted 6 months ago

Dear Cynthia, Thank you for sharing your feedback. We’re glad the chauffeur arrived on time and drove well, we’re sorry that the temperature inside the car was uncomfortable. We’ll pass your comment on to our operations team to ensure chauffeurs address climate control more promptly in the future. We appreciate you giving us the chance to improve and hope to exceed your expectations on your next ride. Warm regards, Jacob

Posted 6 months ago

“Overall the service was fine but I was annoyed that our driver took a phone call from another drier who insisted that he pick up some people immediately. They argued back and forth for 5 minutes and it was quite upsetting.”

Helpful Report

Posted 6 months ago

Dear Susan, Thank you for sharing your feedback. We’re sorry to hear about the disruption caused by the chauffeur taking a call and the heated exchange. That isn’t the standard of service we aim to provide and we understand how upsetting that must have been. We’ll review this with the chauffeur and the operations team to ensure smoother handling of such interruptions in the future. If you’d like, you can share your ride details so we can look into it more closely and address it appropriately. Kind regards, Jacob

Posted 6 months ago

“efficent service”

Helpful Report

Posted 6 months ago

Dear Ahmad, Thank you for taking the time to share your feedback. We’re glad to hear you found the service efficient. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 6 months ago

“The booking worked as expected”

Helpful Report

Posted 6 months ago

Dear Geoffrey, Thank you for your positive review. It's so good to hear that everything went smoothly with your ride, from booking to destination. We'd love to know how we could deliver even better service, to really impress you. If you wish to share further feedback with us, please reach us at guestrelations@blacklane.com. We're excited to make your next ride an amazing one. Kind regards, Chloe

Posted 6 months ago

“Der Fahrer war sehr freundlich guckte aber auf der Autobahn ständig auf sein Handy. Man hatte deshalb ein etwas unsicheres Gefühl.”

Helpful Report

Posted 7 months ago

Dear Valued Guest, Thank you for letting us know about what was less than perfect about your ride. It is concerning that your chauffeur used his mobile phone during your ride. Safety is always of the utmost importance, and so we would like to urgently investigate this for you. Please could you kindly email your booking number to guestrelations@blacklane.com? We would love to hear from you. In the meantime, we hope to have you on board for future journeys. Warm regards, Chloe

Posted 6 months ago

“My clients love your drivers and your cars you provide. However, I have not been paid any commissions in a year. I was told back in September that I was going to receive my back pay for these commissions and they still have not occured. I made this booking thinking you would keep your word and I would have received my commissions by now. I rated you a 4 star but I honestly would give you a 5 star if you paid me my commissions. I am extremely frustrated and disappointed. Janet McCarty, Rudi Steele Travel, IATA #45836210, janet@rudisteele.com”

Helpful Report

Posted 7 months ago

Dear Janet, Thank you for taking the time to share your experience. We’re truly sorry for the delay in your back pay and understand how frustrating this is. This is not the level of service we aim to provide and we would like to escalate your case immediately to ensure the commissions are reviewed and processed promptly. Could you please email us on corporate@blacklane.com with your details and our team would be happy to assist and resolve this at their earliest convenience. Kind regards, Jacob

Posted 6 months ago

“Prompt, safe drive into Tokyo from Haneda. Our driver did not speak english which caused a little confusion at the drop off. Vehicle was very nice and comfortable.”

Helpful Report

Posted 7 months ago

Dear Valued Guest, Thank you for your positive review. We’re glad your ride to Tokyo was prompt, safe and comfortable. Clear communication is so important, so I am sorry to hear we couldn't quite achieve this during your ride. Thank you for your valuable feedback - this helps us keep improving our service. We hope to welcome you back soon. Kind regards, Chloe

Posted 6 months ago

“Last trip I didn’t see a driver with sign for pickup. Finally I called him and the person sitting in the seating area picked up and showed me his sign. Not very attentive.”

Helpful Report

Posted 7 months ago

Dear Robert, Thank you for your feedback. I’m sorry to hear about the difficulty you experienced locating your chauffeur during your recent trip. We strive for clear communication and attentive service and it’s unfortunate that this was not your experience. Your insight is invaluable and we will be addressing this matter with our team to improve our pickup process in the future. We appreciate your understanding and hope you consider giving us another chance to provide the service you deserve. Warm regards, Jacob

Posted 6 months ago

“Had a very good drive.”

Helpful Report

Posted 7 months ago

Dear Barry, Thank you for taking the time to share your experience with us. We’re delighted to hear that you had a very good drive! Your satisfaction is our top priority and it’s wonderful to know that we met your expectations during your journey. We look forward to serving you again soon. If you have any further feedback or suggestions, please don’t hesitate to reach out to us. Warm regards, Jacob

Posted 6 months ago

“I've used Blacklane 3 times now, the drivers have all been brilliant, and the app and messages worked perfectly until my last booking where the booking dissapeared from my app just when the pickup was due. The driver was there so it was just a glitch in the comms but it was a bit frustrating for the 15 minutes that I thought they had ghosted me. I would use them again though, it's a real treat to be picked up by someone reliable and nice in a fancy car.”

Helpful Report

Posted 7 months ago

Dear Sarah, Thank you for your kind words and for sharing your experience with us. We're thrilled to hear that you’ve enjoyed the service from our chauffeurs and found our app to be generally reliable. We truly apologize for the glitch you experienced with the booking, we understand how frustrating that moment must have been while waiting. Rest assured, we’re continually working to improve our technology to mitigate such occurrences in the future. We can’t wait to welcome you back for another ride in one of our vehicles! Warm regards, Jacob

Posted 6 months ago

“The driver is very polite and punctual.”

Helpful Report

Posted 7 months ago

Dear Rhoda, Thank you for your kind words about our driver’s politeness and punctuality! We are thrilled to hear that your experience was a positive one. We always aim to provide professional service and it's wonderful to learn that we met your expectations. If there's anything more we can do to make your next ride even better, please let us know. We can't wait to welcome you back soon! Warm regards, Jacob

Posted 6 months ago

“Almost perfect. Only a comment: the driver was waiting for me close to the hotel since 15 minutes before the scheduled time. If he had called me, I could meet him soon. I was waiting him and he was waiting me, but we were not able to meet.”

Helpful Report

Posted 7 months ago

Dear Luciano, Thank you for your valuable feedback. I'm glad to hear that your experience was nearly perfect. I understand the confusion that can arise when communication is lacking, especially regarding meeting your chauffeur. It's clear we missed an opportunity to connect you both more smoothly. We appreciate your insights, as they help us improve our service. If you have any further suggestions or need assistance in the future, please don’t hesitate to reach out to us. Warm regards, Jacob

Posted 6 months ago

“The communication, the pickup and drivers were excellent. My only complaint is that I changed the pickup location (which was very near too my original pickup location and the time from 7:00 pm to 6:30 pm) but I was charged $130 Euro instead of my original charge of $73.79 Eruo. I would like too understand why I was charged such a big difference. Regards Edward DiPetrillo.”

Helpful Report

Posted 7 months ago

Dear Edward, Thank you for your valuable feedback. I am glad to hear you had a great experience with our communication and chauffeurs. I completely understand your concern regarding the charge difference for your changed pickup location and time and I apologize for any confusion this may have caused. Pricing can be influenced by last minute changes in the service details, depending on the time of the day, availibility and demand in the given area. Your satisfaction is important to us and we would like to ensure you fully understand the billing process. Thank you for bringing this to our attention and we hope to welcome you again soon. Warm regards, Jacob

Posted 6 months ago

Blacklane GmbH is rated 4.7 based on 3,627 reviews