Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,627 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“We book Blacklane on behalf of clients in the UK, Germany and in the USA. Service is generally very good. The standard of English of some of the drivers is sometimes poor, but driving standards and vehicle quality are good. Some drivers lack flexibility e.g. if the guest has more luggage than planned and it won't all fit the boot/trunk area, etc. Corporate customer support is very good.”

Helpful Report

Posted 8 months ago

Dear Craig, Thank you for your thoughtful review. We’re glad to hear that you find our service to be consistently good and that vehicle quality meets your expectations. If you are ever unsure about our luggage capacity, you can find further information on our website's Help page. We’re pleased to know that our dedicated customer care team has delivered excellent support, and we look forward to serving you and your clients again in the future. Warm regards, Chloe

Posted 8 months ago

“Driver, car everything great. BUT: way did the driver not get my phone number or any other Option to get in touch with me? And: why did he not get my messages (he said they never receive them) despite the fact that it is clearly stated in the app? The number I received was a German one although we were in France…? We missed each other at the train station and it took 20 minutes to meet…”

Helpful Report

Posted 8 months ago

Dear Michel, Thank you for taking the time to share your feedback. We’re pleased to know that you were happy with both the driver and the car. At the same time, we sincerely apologize for the communication issues you experienced during your pickup. We will certainly review the matter regarding message notifications and the international contact number to ensure a more seamless experience in the future. We truly appreciate your insights and hope to welcome you back soon for an even smoother journey. Kind regards, Veronica

Posted 8 months ago

“Excellent service but the price was a bit high. Found other services that were less expensive”

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Posted 8 months ago

Dear Robert, Thank you for your feedback! We're glad to hear you appreciated our service. We understand that pricing is an important factor when choosing a transportation provider and we're always striving to offer the best value for the quality we deliver. Your insights are invaluable as we continue to improve. We hope to see you again soon! Warm regards, Jacob

Posted 8 months ago

“Overall, we couldn’t fault the chauffeurs themselves - both were pretty punctual, drove safely came across as very attentive. However, the car seats available were in no way suitable for a three year old child. Baby seats are obviously too small and booster seats (which is what we got) are not safe and unsuitable for a 3 year old - they are for older children. This is an area which needs immediate improvement as we want our child to be transported safely. I explicitly mentioned the child’s age (both journeys) and age and weight (return journey) in my booking but felt like information had been ignored.”

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Posted 9 months ago

Dear Hannah, Thank you for your valuable feedback! We're glad to hear that you found our chauffeurs punctual and attentive. However, we sincerely apologize for the issues you faced with the car seats. Your child's safety is our top priority and we understand the importance of having appropriate seating for young children. We will ensure your comments are forwarded to our team for immediate review and improvement. We appreciate your feedback and hope to serve you better in the future. Warm regards, Jacob

Posted 8 months ago

“Experience is good, but price is too high compared with other similar service providers. Suggest to lower price a bit, or provide coupon/voucher as incentive. For example, a 20 Euro voucher every 5 successful trips (over 40 or 50 Euro each trip).”

Helpful Report

Posted 9 months ago

Dear Lujia, Thank you for your valuable feedback! We're glad to hear that you had a good experience with us. We understand your concerns regarding pricing and appreciate your creative ideas. We pride ourselves on being a luxury service, and it is essential that our guests feel we are worth the price! Your suggestion to provide incentives is noted, and we'll absolutely look into this in the future. Thank you for choosing Blacklane, and we hope to welcome you back soon! Warm regards, Chloe

Posted 8 months ago

“Had to change an earlier flight, spoke to customer service, who denied our e.mail!!? NOT GREAT!!”

Helpful Report

Posted 9 months ago

Dear Glenda, Thank you for your feedback. We sincerely apologise for the confusion you experienced regarding our customer service. It’s concerning to hear about the denial of your email, and I'd really like to investigate this for you. Please could you email your booking number to guestrelations@blacklane.com? Creating a seamless, top quality experience for you is our priority, so we want to make this right. Warm regards, Chloe

Posted 8 months ago

“I think the forward facign guest experience is good however as a travel agent, the travel agent portal is not great and doenst feel like it's set up for agents. I still have never received a commission and I have had clients advise they are unable to modify or canel their own rides when i set them up. Not sure how it's inteneded to work, but the guest should have full access to their rides via the app with the same funtinality as if they set them up themselves.”

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Posted 9 months ago

Dear Kristyn, Thank you for your valuable feedback. We’re glad to hear you appreciate our guest experience, and we also value your insights on the travel agent portal and the challenges faced by your clients. Improving our services and platform is a continuous focus, and your comments will help guide those efforts. We aim to provide a smooth experience for both agents and guests, and we look forward to making the platform even more accessible and user‑friendly in the future. Best regards, Veronica

Posted 9 months ago

“Very good service thank you”

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Posted 9 months ago

Dear Karima, Thank you for your kind words. We’re pleased to hear that your experience with us was very positive. Your satisfaction is always at the forefront of what we do, and it’s rewarding to know that we met your expectations. We hope to welcome you on another journey soon. Warm regards, Veronica

Posted 9 months ago

“Good and professional but Costly”

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Posted 9 months ago

Dear Shatul, Thank you for your thoughtful feedback. We’re pleased to hear that you found our service to be professional, even though we understand that cost can be a consideration. We strive to provide high quality experiences that reflect the value of our services and your comments are appreciated as they help us enhance our offerings. We hope to have the opportunity to see you again in the future. Warm regards, Jacob

Posted 9 months ago

“Very smooth ride. On time”

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Posted 9 months ago

Dear Luis, Thank you for taking the time to share your experience with us! We’re glad to hear that your ride was smooth and on time. Our team works hard to ensure punctuality and comfort, so your feedback is truly appreciated. We look forward to serving you again on your next journey! Best wishes, Lucia

Posted 9 months ago

“Very good service. Our driver was very good and accomodating. Blacklane's prices are expensive though. Thank you.”

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Posted 9 months ago

Dear Graeme, Thank you for your kind words about our service and your driver. We always strive to provide exceptional service and it's great to hear that you found our driver accommodating. We understand that our rates could represent a significant investment, but they reflect our commitment to delivering a truly premium experience. Your feedback is invaluable to us, and we hope to serve you again soon. Warm regards, Lucia

Posted 9 months ago

“The professionalism displayed by the gentleman who picked me up and the quality of service were expectional”

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Posted 9 months ago

Dear Aderemi, Thank you for your kind words about your recent experience with us. We are glad to know that the professionalism of our chauffeur and the quality of service exceeded your expectations. Our team always strives to deliver exceptional service, and your feedback is a wonderful testament to their hard work. We look forward to serving you again in the future. Kind regards, Lucia

Posted 9 months ago

“Good organization. Friendly drivers. We were hoping for a better price because Dr. Wobser's stay took only some hours and both transfers could have been effected by the same driver.”

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Posted 9 months ago

Dear Sabine, Thank you for your thoughtful review! We’re pleased to hear that you appreciated our organization and the friendliness of our chauffeurs. We understand your concerns regarding pricing and the potential for a single chauffeur for both transfers and we always strive to provide the best possible value for our clients. Your feedback is invaluable to us as we work to enhance our services. We hope to have the opportunity to serve you again in the future. Warm regards, Jacob

Posted 9 months ago

“Our transfer was from JFK to EWR Marriott. Even at 8:00 PM it seemed a bit odd to go through mid-town Manhattan. But driver was very nice and very professional.”

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Posted 9 months ago

Dear Valued Guest, Thank you for taking the time to share your thoughts on your recent transfer. We understand that navigating through mid town Manhattan can be an unexpected part of the journey but we’re glad to hear that your chauffeur made it a pleasant experience with their professionalism and courtesy. Your feedback is invaluable to us and we look forward to providing you with seamless travel experiences in the future. Warm regards, Jacob

Posted 9 months ago

“Everything about the service and the ride was great, but the technical stuff to get enrolled and confirm the trip was atrocious. It was so bad that I had to spend more than a day to get it sorted out especially the Blacklane site does not offer access to a customer service representative or a phone number to call. This is most inconsiderate and makes it very difficult as a customer.”

Helpful Report

Posted 9 months ago

Dear Pilka, Thank you for your valuable feedback. We're glad to hear that you enjoyed the ride and found our service to be great. However, we sincerely apologize for the difficulties you encountered during the enrollment and trip confirmation process. We understand how frustrating it can be when technical issues arise and we appreciate your patience in resolving this. Your comments are invaluable to us as we strive to improve our user experience and enhance our customer support options. We hope to make your next journey with us as seamless as possible. Warm regards, Jacob

Posted 9 months ago

“Good ride. Punctual and on time”

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Posted 9 months ago

Dear Ehteshan, Thank you for taking the time to share your experience with us! We’re thrilled to know that you found your ride punctual and on time. It’s always our goal to ensure a seamless travel experience for our valued customers. We look forward to seeing you again in the future. Kind regards, Jacob

Posted 9 months ago

“All fine, but there are shorter routes available within the distance Limit and similar travel time”

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Posted 9 months ago

Dear Wolfgang, Thank you for your valuable feedback. We’re glad to hear that your experience was positive overall. We always strive to optimize routes for efficiency and our chauffeurs always try to select the shortest routes available, unfortunately sometimes due to unforseen events there might be some construction or an accident then the chauffeur selects the next available route. We hope to see you again soon! Warm regards, Jacob

Posted 9 months ago

“It was fine. Great Car. The driver couldn't speak much english so it was silent drive for 3.5 hours.”

Helpful Report

Posted 9 months ago

Dear Asanka, Thank you for your review! I'm glad to hear that you were impressed with our modern, luxury vehicles. I truly apologise you did not feel able to connect with your chauffeur due to a language barrier. This isn't the outstanding level of service you deserve, and so we would love the chance to do better. If you would like to provide us your booking number to guestrelations@blacklane.com, we will investigate this further. Thank you for choosing Blacklane on this occasion - I hope you will consider us again for your next journey! Warm regards, Chloe

Posted 9 months ago

“everuìythin's ok”

Helpful Report

Posted 9 months ago

Dear Francesca, Thank you for your positive review - I am glad you were pleased with your Blacklane ride. However, we are passionate about the opportunity to do better. We'd like to know what we could do to ensure your experience is always a 5* one. Please do let us know at guestrelations@blacklane.com. We'd love the chance to give you an even better experience on your next ride! Best regards, Chloe

Posted 9 months ago

“Driver was not very corteous and car was filthy. This has never happened before. I think you should check better. I consider your company excellent but this time it eas not up to the standards of Blacklane”

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Posted 9 months ago

Dear Zonia, Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had with your chauffeur and the condition of the vehicle on this occasion. Your satisfaction is important and it is disappointing to hear that we did not meet the high standards we strive to uphold. We are committed to addressing your concerns and ensuring that our service remains excellent in the future. Please rest assured that we will look into this matter closely. We appreciate your loyalty to Blacklane and hope to provide you with a flawless experience next time. Warm regards, Jacob

Posted 9 months ago

Blacklane GmbH is rated 4.7 based on 3,627 reviews