Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,627 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“Very good”

Helpful Report

Posted 11 months ago

Dear Raul, Thank you for your positive feedback! At Blacklane, guests' peace of mind is of utmost importance, and I'm so glad you had a great experience during your ride. We look forward to seeing you on board again soon! Warm regards, Chloe

Posted 11 months ago

“Lack consistency of being on time when picking me up. Happened too many times to have to wait for your drivers at the airport. Cars and drivers are always lovely.”

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Posted 11 months ago

Dear Sebastien, Thank you so much for sharing your feedback with us. It's great to hear that our chauffeurs and vehicles are living up to your high standards. Consistency and reliability are extremely important to us, so we really appreciate your feedback about having to wait at the airport for your ride. We will do everything in our power to prevent this in future. If you are still considering another ride, it would our pleasure to deliver an outstanding experience for you. Kind regards, Chloe

Posted 10 months ago

“Easy to communicate with office and driver. My driver was was on time, courteous and respectful. I do think charging 20 euros to change a pick up time is excessive and unreasonable. I also think not crediting for less distance is not fair. I was over billed for waiting time, which there was none. It was credited after I put in a claim and I was given an 80 euro one time credit for future use within 6 months. With that time limitation I would prefer that be additional credit to my credit card. Not sure that I would use Blacklane again or recommend it to others.”

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Posted 11 months ago

Dear Eileen, Thank you for taking the time to share your thoughts. We're glad to hear that you found communication with our office and driver easy, and that your driver met your expectations regarding timeliness and courtesy. We absolutely understand your concerns and kindly ask that you reach out to us at guestrelations@blacklane.com with your details, so we can investigate the matter directly. We hope you might consider traveling with us again. Warm regards, Veronica

Posted 10 months ago

“My experience using Blacklane was very good overall. The only complaint I had was when the driver arrived he didn't have a sign with my name on it. There were a number of cars at my hotel and I had to go to each one to see if they were my scheduled car. I finally knocked on the window and driver said he was looking for me, but didn't have a sign.”

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Posted 11 months ago

Dear Larry, Thank you for sharing your experience with us! We're glad to hear that your overall time with Blacklane was positive. We understand how important it is to make your pick-up as smooth as possible, and we're sorry to learn about the confusion with the sign. We would like to investigate the matter further - please email us at guestrelations@blacklane.com with your booking number, your feedback is invaluable in helping us improve our service. We hope to welcome you on board again soon! Veronica

Posted 10 months ago

“Good service”

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Posted 11 months ago

Dear Mr. Donald, We’re grateful for your kind feedback and are pleased you had a pleasant experience. We look forward to welcoming you back on your next journey with us! Warm regards, Veronica

Posted 11 months ago

“Why a black car when it costs ~2x as much as much as a taxi? Because one doesn't want to contend with the amateurism inherent to cabbies. They cannot be relied to show up on time; they cannot improvise when the traffic poses problem; they don't know when to talk or STFU. Moustafa (sp?) filled the bill of a pro and made it worth the price. There is simply too much mediocity in the world, that when a reliable opportunity to avoid it emerges, it becomes a good choice.”

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Posted 11 months ago

Dear Mr. Herbert, Thank you for your insightful review! We truly appreciate your perspective on the value of a professional experience. It’s wonderful to hear that Moustafa's service met your expectations and provided you with the reliability and professionalism you seek. We share your belief that quality service can make all the difference during your travels. We look forward to welcoming you on board again soon! Warm regards, Veronica

Posted 11 months ago

“We were booked for 1200hrs but at 1100hrs I received an email informing me that the driver had arrived at our hotel which made us rush downstairs to check out as well as going back to the hotel room to re check that we had taken all our stuff. The driver was lovely”

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Posted 11 months ago

Dear Yik Meen, Thank you for your feedback! We appreciate you taking the time to share your experience. We apologize for the confusion regarding the driver's arrival time, but we’re thrilled to hear that your driver was lovely and made a positive impression. We hope to provide an even more seamless experience in the future! Warm regards, Veronica

Posted 11 months ago

“Very good communication from 48 hours. Only complaint is that you cannot load rides booked via travel agent in advance on the apps.”

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Posted 11 months ago

Dear Graham, Thank you for your positive feedback - it is invaluable in helping us know how we are doing. It is important we provide you with a seamless, quality service, so I am glad you are happy with the level of communication about your ride. I would really like to look into your booking and see how we could have supported you more in seeing your travel agent bookings prior to your ride. Please could you contact us at guestrelations@blacklane.com with your booking number? Wishing you a great day and I hope to see you riding with us again soon! Best wishes, Chloe

Posted 11 months ago

“Our driver William, was right there, on time, waiting for us at the baggage handler. He was very curteous and polite. He was an excellent driver the entire ride home. My only critique would be that he could definitely work on improving his English language skills.”

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Posted 11 months ago

Dear Terry, Thank you for your extremely valuable feedback. I'm very pleased to hear William provided you with a courteous and pleasant experience during your ride. Your feedback regarding his English language skills is appreciated and will certainly be taken into account as we strive for the highest quality service! I sincerely hope you choose Blacklane for your next journey! Warm regards, Chloe

Posted 11 months ago

“早めに到着して、待っていてくれました。とてもも親切な対応でした。”

Helpful Report

Posted 11 months ago

Dear Orie, Thank you very much for the wonderful review! We’re so glad to hear that you arrived early and felt well taken care of. Our goal is to provide comfort and peace of mind to our customers, so it means everything to us that this came through. We sincerely look forward to seeing you again. Warm regards, Max

Posted 11 months ago

“Ride from IAD to home was wonderful and driver was great. However after we got back, we were billed for the services, even though this was to be paid by Regent. On phone for over 1 and 1/2 hours to resolve the issues (outrageous)-only to be told that it was clearly their fault. This really made the after experience less than great. Need to be able to resolve any issues in a timely manner.”

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Posted 11 months ago

Dear Valued Customer, Thank you for your feedback! We’re glad to hear that your ride was wonderful and that your chauffeur made a great impression. However, we sincerely apologize for the billing confusion and the lengthy process to resolve the issue. Your experience matters to us and we aim to address any concerns in a more timely manner in the future. We appreciate your understanding and look forward to seeing you again. Warm regards, Max

Posted 11 months ago

“Our pickup from Heathrow T5 was excellent, our driver was where he was supposed to be, was helpful and polite, and managed to avoid a bad traffic delay en route. The restored our opinion of Blacklane after our outward journey to the airport, when our driver could find our street let alone our house, complained about our three modest bags and drove like a madman, despite no traffic or time pressure.”

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Posted 11 months ago

Dear Valued Customer, Thank you for your thoughtful review! We’re delighted to hear that your recent pickup from Heathrow exceeded your expectations. It's fantastic that our chauffeur was punctual navigated around traffic smoothly. We understand how crucial a stress free experience is, especially after your previous journey. We look forward to providing you with exceptional service on your next trip! Best wishes, Max

Posted 11 months ago

“Good service although did not appreciate travelling in a Tesla and would not want that to happen again. A key problem is there is absolutely no way to resolve issues using email. That impacts my view of your customer service.”

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Posted 11 months ago

Dear Philip, Thank you for your feedback! We’re glad to hear that you found our service good overall. We understand your preference regarding the vehicle type and appreciate your input. It’s important for us to ensure a pleasant experience for all our clients. We also apologize for any inconvenience you faced with our email support. Your comments are valuable as we continually strive to improve our services in order to make sure that all of our guests are provided with satisfactory resolutions. We hope to welcome you back soon for an even better experience. Warm regards, Max

Posted 11 months ago

“The driver was great until we got to the hotel. He got my suitcase & carry on out of the trunk and pulled away. I was left wrestling both to the front door of the hotel with cars whizzing by.”

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Posted 11 months ago

Dear Diane, Thank you for your feedback! We’re glad to hear that you thought your chauffeur was great. We sincerely apologize for the inconvenience you faced at the hotel with your luggage. We will address this with our team to ensure all chauffeurs assist with luggage until clients are safely inside. We appreciate your understanding and hope to provide you with a smoother experience next time! Kind regards, Max

Posted 11 months ago

“The drivers are always great but I find are often not familiar with the old area of Cannes by the Marché Forville. There are barriers in the roads that are only open to commercial vehicles, and the drivers can use the call station to get access, but I find most times I have to explain this to the driver for a pickup or drop off. The drivers are always curtious and friendly, and I consider Blacklane a top choice in Nice and Cannes.”

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Posted 11 months ago

Dear Warren, Thank you for your insightful feedback! We’re delighted to hear that you consistently enjoy our courteous chauffeurs. We appreciate your comments regarding the Cannes area and we will certainly take them into account to improve our service. It's great to know that you consider Blacklane a top choice in Nice and Cannes! Looking forward to seeing you again soon. Warm regards, Max

Posted 11 months ago

“Uptill now all pick up & drops at destination , at mumbai,Dubai & Chicago,cheffeaurs were very good & polite .Hope same services we will get on our return. Ashok Mehra”

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Posted 11 months ago

Dear Ashok, Thank you for your kind words! We’re delighted to hear that you had positive experiences with our chauffeurs in Mumbai, Dubai, and Chicago. We remain committed to providing exceptional service and we hope your return trip is just as enjoyable. Looking forward to seeing you again soon! Warm regards, Max

Posted 11 months ago

“Except in New York, Blacklane says that an appropriate tip is included in the fare. In New York, you send an email soliciting an "additional" tip. Responding directs you to a third-party website, which charges a fee of around $2.00. The suggested amounts for this "additional" tip start at 20% and go up from there.”

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Posted 11 months ago

Dear Guest, We truly value your feedback and thank you for pointing out your concerns about tipping in New York. Transparency in our pricing is a priority, and your observations help us identify areas for improvement. Rest assured, we’re committed to continually refining our service for all guests. We look forward to the opportunity to welcome you again in the future. Warm regards, Veronica

Posted 11 months ago

“Sometimes in the rush to book clients who gets buried in the computer as to feel overwhelmed...thank God for the US operators to fix any questions, payments and assure all is well. A shout out to Rochelle for a recent resolve to a changed credit card by the client. Blacklane is my go to for clients and the liberal change policy makes me a steady booker. Busy travel sellers appreciate good assistance in a world filled with folks changing items daily.”

Helpful Report

Posted 11 months ago

Dear Mr. Ken S., Thank you for your thoughtful review! We truly appreciate your kind words about our US operations and the support you received from Rochelle. We're dedicated to assisting busy travel sellers like yourself, ensuring a seamless experience even when challenges arise. We look forward to serving you and your guests again soon! Warmest regards, Veronica

Posted 11 months ago

“Blacklane was early for the pickup time but it was good because the check in at the airport took longer.”

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Posted 1 year ago

Dear Pauline, Thank you for your kind review! We’re thrilled to hear that our early arrival benefited your travel experience during the airport check-in. We always strive for punctuality to ensure a stress free journey for our guests. Looking forward to seeing you again soon! Warm regards, Max

Posted 11 months ago

“Car not as indicate in the booking”

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Posted 1 year ago

Dear Luca, Thank you for your feedback regarding your recent experience. We are sorry to hear that the vehicle provided did not meet your expectations as indicated in your booking. We strive to offer a consistent and reliable service and your comments help us improve. If you would like to discuss this matter further, please don’t hesitate to reach out on guestrelations@blacklane.com. Warm regards, Max

Posted 11 months ago

Blacklane GmbH is rated 4.7 based on 3,627 reviews