Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

“A Mercedes Benz EQE as a shuttle vehicle is actually a very good idea, but it was very hard in our vehicle and you didn't really sit well on the rear bench seat either. The driver's driving style could be a bit smoother, he was very hectic”

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Posted 10 months ago

Dear Sören, Thank you for your feedback regarding your ride. We're glad you are impressed with our fleet of vehicles. I am so sorry that in your vehicle, the level of comfort and the driving style didn't meet these expectations. While we cannot guarantee a specific model of vehicle each time, we recognise it is essential for our guests to have a consistent experience, no matter the vehicle. I sincerely hope to have the opportunity to provide you with a better experience next time. Kind regards, Chloe

Posted 9 months ago

“good, pleased.”

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Posted 10 months ago

Dear Victoria, Thank you for your kind words! We're delighted to hear that you were pleased with our service. At Blacklane, we pride ourselves on going the extra mile, and we're glad we could meet your expectations. See you on board in the near future. Best regards, Chloe

Posted 9 months ago

“Farhan was a pleasant chauffeur to interact and drive around. Knowledgeable and fun person! Wish we could have driven faster on the no speed zone but because of rains and poor visibility that was not possible.”

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Posted 10 months ago

Dear Alok, Thank you for taking the time to share your comments. We're thrilled to hear that you enjoyed your ride with Farhan and found not only knowledgeable but fun too. Safety always comes first, and we appreciate your understanding regarding the weather conditions. We hope to have the pleasure of driving you again soon, hopefully under clearer skies! Warm regards, Chloe

Posted 9 months ago

“I was not credited the 100.00 discount on my recent trip from LAX to Santa Barbara. Also I received an email stating this was my first trip when it was actually my second trip.”

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Posted 10 months ago

Dear Arthur, Thank you for sharing your experience with us, and for your positive review. Your feedback is crucial for understanding what we're doing right. I'm truly sorry to hear that you didn’t receive a discount as expected and that your trip was incorrectly noted in our communications. In order to rectify this, please do reach out to guestrelations@blacklane.com. A member of the team would be more than happy to investigate for you. Given the chance, we'd love to provide a flawless experience on your future journeys. Warm regards, Chloe

Posted 9 months ago

“Driver was courteous and the car was clean and comfortable”

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Posted 10 months ago

Dear Guest, Thank you for your great feedback! We're delighted to hear that your chauffeur was courteous - we expect the utmost professionalism from our chauffeurs. Our vehicles are immaculate, luxurious and modern. I'm glad you rode in comfort during your journey. Ensuring an enjoyable ride for our passengers is our top priority, and it’s fantastic to know we hit the mark for you. We look forward to having you on board with us soon. Kind regards, Chloe

Posted 9 months ago

“This has been sent to client still has in Uk Feed back on service has been great”

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Posted 10 months ago

Dear Agota, Thank you for your positive review! We're delighted to hear that you received great feedback from your client about their Blacklane ride. It's our goal to ensure that every experience is smooth and enjoyable, and it’s wonderful to know we’re achieving that. We appreciate your support and look forward to having you book with us again soon. Warm regards, Chloe

Posted 9 months ago

“Clean car and courteous captain”

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Posted 10 months ago

Dear Rajesh, Thank you for your kind feedback! We're thrilled to hear that your vehicle was clean and your chauffeur was courteous. Providing a comfortable, relaxing ride experience is our top priority, and we’re glad we could meet your expectations. We look forward to welcoming you on board again soon! Warm regards, Chloe

Posted 9 months ago

“The pick up to the airport and return from the airport was great. It was smooth with no glitches. The driver from the airport to home may have waited a bit longer than expected since it took a bit to get cleared by customs and pick up our luggage. We stayed in touch by texting. Two odd things happened. I got an email saying that the driver for the drive waited over the expected time period and went home. The time was different than my expected pick up time and I did not request that time. In fact we were already at the airport when I got the message. The same thing happened with the trip from the airport to home. A driver waited more than the allocated wait time and went home. In both these cases, I got no texts or other kind of messages. It was kind of strange.”

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Posted 10 months ago

Dear James, Thank you for sharing your experience with us. We're pleased to hear that your airport transfers went smoothly and that you were able to stay in touch with your chauffeur while in customs. I sincerely apologise for the confusion regarding the messages you received about your chauffeur's waiting times. Clear communication is crucial for a seamless experience, and we'll certainly look into improving this aspect of our service. Your insights are invaluable to us, and we hope to provide you with an even better ride next time. Warm regards, Chloe

Posted 9 months ago

“Had 2 rides, the first pickup from airport was okay except the driver did not take any freeway routes to the hotel so I would rate this a 3 stars, cost too much. The ride to airport was excellent the driver 1st glass, 5 star rating he drove via freeway”

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Posted 10 months ago

Dear Peter, Thank you for taking the time to share your thoughts with us. We are glad to hear you enjoyed your second ride with our 5-star chauffeur! However, we truly appreciate your feedback regarding the first ride and understand your concerns about the route taken. At Blacklane, we strive for a consistent top-tier experience and will definitely review your comments to help improve our service. We look forward to providing you with an even better experience on your next ride! Best wishes, Chloe

Posted 9 months ago

“Blacklane in very dependable, professional and safe. The reason for the 4 star vs the 5 star is because this is a business where is depends highly on the driver you receive. In the past 2 weeks, I used Blackland 3 times and only 1 of the 3 times did I receive a driver that was 5 stars. The other 2 drivers were 4 stars.”

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Posted 10 months ago

Dear Guest, Thank you for your informative and positive review. At Blacklane we work hard to deliver a consistent, reliable, outstanding service at all stages of your journey. Chauffeur knowledge, courtesy and professionalism is crucial to this. I would love to understand more deeply where our chauffeurs could have met your expectations during your rides. While I am pleased you had enjoyable trips, we aspire to a 5 star rating for every chauffeur, on every ride! If you are able to send us your booking number to guestrelations@blacklane.com, we would more than happily take a look into your rides. Your feedback is so valuable in helping us meet our goals. Thank you for using Blacklane! Best regards, Chloe

Posted 9 months ago

“The inside of the car was kept clean. The driver arrived 10 minutes before the scheduled time to pick us up, which we liked very much.”

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Posted 10 months ago

Dear Guest, Thank you for sharing your thoughts about your ride with Blacklane. It is fantastic to hear that your chauffeur arrived early, ensuring your ride could get off to a good start. Our premium vehicles are held to a high standard of cleanliness, and are always less than 3 years old. We would love to have you on board with us again for your next journey. Thank you for choosing Blacklane! Kind regards, Chloe

Posted 9 months ago

“Arrived at wrong terminal”

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Posted 10 months ago

Dear Ed, Thank you for your review and for bringing this to our attention. I am disappointed to hear that your chauffeur arrived at the wrong terminal; with our promise to track your flight for airport pick-ups, this should not have happened. Our goal is to provide a seamless experience, and your feedback is essential as we work to improve our services. We appreciate your understanding and hope to deliver a more flawless experience on your next journey with us. I hope you will consider giving us another chance! Best regards, Chloe

Posted 9 months ago

“Very reliable, always on time but down side is not quite unflexible on it since the drivers always have to take next clients immediate after. So even when we asked I'm advanced to reschedule the pick up a bit somehow the drivers didn't get this info. Happened 2 times already. Apart from that the drivers are so professionally, some even very helpful.”

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Posted 10 months ago

Dear Nahathai, Thank you for your detailed review and for highlighting the reliability and professionalism of our drivers. We're glad to hear that they were helpful during your journeys. We truly understand the importance of flexibility when it comes to scheduling, and we always do our best to accommodate changes to pick-up times for our guests. Your feedback is invaluable in helping us enhance our services. We appreciate your understanding and hope to provide an even better experience on your future rides with us. Warm regards, Chloe

Posted 9 months ago

“Thought the tip was included - everything I read reflected this but apparently not!”

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Posted 10 months ago

Dear Guest, Thank you for your positive review. I hope you had a fantastic ride with us! Our prices include tolls, tips and taxes, so you do not have to worry about extra expenses during your journey. However, if your ride is in New York, you have the added option to include a tip via the Blacklane mobile app. This is due to New York legislation. Thank you for choosing Blacklane for your ride, and we very much hope to see you riding with us again. Warm regards, Chloe

Posted 9 months ago

“We use Blacklane regularly and it’s usually great. Is there a loyalty program or corporate discount for regular users?”

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Posted 10 months ago

Dear Dave, Thank you for your great feedback - this means a lot to us. I am especially pleased to know that you are a regular guest of ours! While we do not have a specfic loyalty program, we definitely aim to treat our loyal guests well. Thank you for continuing to choose us for your journeys. Wherever your next ride takes you, we'll be delighted to help you get there. Best regards, Chloe

Posted 9 months ago

“Easy to book and good service”

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Posted 10 months ago

Dear Valued Guest, Thank you for your positive feedback! We’re delighted to know that you found our booking process easy and our service to your liking. It’s our aim to ensure a seamless experience for all our guests. We look forward to welcoming you again soon! Warm regards, Max

Posted 9 months ago

“Booking online was supremely easy, as was applying a promotion, which is important when I plan group movements and give them access to Blacklane. However, the car quality was poorly managed by whichever partner of Blacklane was used in Houston. I booked a Mercedes E-class or similar. The similar has too much room to be something of significantly less quality. I don't like SUVs because they take too much fuel and spew too much fumes in the air, including when drivers are forced to leave their engines on for a long time. The Lincoln Navigator that showed up was comfortable but way too much for one person, unless I specifically had requested an SUV. A sedan would have been more personal and more appropriate a size for the job. In addition, the pricing is about 20% too high compared with other similar rides at better quality. When you don't own the cars, the real secret is in the franchisee management, which maybe is the root problem. Take a look at providers like Moteo's DRVN or even Savoya, which I have used. Quality is much better managed there, so you can do it also.”

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Posted 10 months ago

Dear Caplan, Thank you for taking the time to leave such detailed comments. Your feedback is extremely valuable in helping us understand what we are doing well, and where we can do better. Please accept our apologies for the delay in responding to your feedback. I am very pleased to hear your booking experience was smooth and easy - this is exactly what we are striving for on each booking, from start to finish. I am also glad to hear you were able to make use of a promotional credit. When booking business class vehicles in the US, it is possible that your vehicle may be an SUV. This is due to demand and availability in the US. This being said, I am sorry that the Lincoln Navigator you received did not meet your expectations, as you would have preferred a sedan such as the Mercedes E-class we offer. We would be more than happy to take a deeper look into your booking. I kindly ask you to email us with your booking number at guestrelations@blacklane.com. I want to extend my sincere thanks for choosing Blacklane for this ride, and for providing such helpful feedback. We would love to see you again soon! Kindest regards, Chloe

Posted 9 months ago

“Good service. Prompt service. Good at keeping you informed as to status of pickup. Not good to charge extra for changing pickup time by 30 minutes..”

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Posted 10 months ago

Dear Jack, Thank you for your feedback! I’m glad to hear that you found our service prompt and appreciated the updates on your pickup status. I understand your frustration regarding the changes made to your pickup time. We strive to maintain transparency, and so it is important to advise that making changes in your booking is impacted by various factors, like local demand and the remaining time before the booking is due to take place. Our team are available 24/7 via phone or online chat if you ever want to clarify anything about booking your next ride. I hope you will consider choosing Blacklane again for your next trip! Best wishes, Chloe

Posted 10 months ago

“The driver was on time for the pickup. There was a slight miscommunication of the pick up point location. This was due with my unfamiliarity with the airport (LaGuardia). The driver did finally direct me to the correct loaction. The driver was professionally dressed and polite and the drive into NYC was smooth.”

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Posted 10 months ago

Dear Brent, Thank you for sharing about your recent trip from La Guardia. Navigating a new airport can be confusing, so I am sorry you experienced some confusion in locating your chauffeur. I am glad that all went well once you could meet with your chauffeur, and that you arrived at your New York destination safely. Our chauffeurs are professional, polite and want to assist in any way they can. Whether you are returning to La Guardia or another NY airport, I hope you will consider Blacklane to take you there! Best wishes, Chloe

Posted 10 months ago

“It was easy to use service. Timing went perfectly. Quite a costly.”

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Posted 10 months ago

Dear valued guest, Your honest feedback is really valuable to us, thank you for taking the time to share it. Delivering a seamless, reliable service is integral to how we operate, and is part of the reason we consider ourselves a premium provider. Wherever possible, we will always go the extra mile to accommodate your needs and wants. We would gladly hear how we can improve your Blacklane experience, so that you feel we are worth the cost. I kindly encourage you to email us with your booking number at guestrelations@blacklane.com. Please let us know how we can be the best of the best. Warmest wishes, Chloe

Posted 10 months ago

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