Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,627 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The ride was very nice. There was a bad odor in the vehicle.”

Helpful Report

Posted 1 year ago

Dear Michael, Thank you for your feedback! We're delighted to hear that you enjoyed your ride. However, we sincerely apologize for the inconvenience caused by the odor in the vehicle. Your comfort is very important to us and we will address this issue to ensure a more pleasant experience in the future. We appreciate your choice to ride with Blacklane and look forward to welcoming you back on your next journey! Warm regards, Max

Posted 11 months ago

“Blacklane took the longest route home from the airport. We ended up showing the driver how to go. Neither driver spoke much english. On the way home from the airport we asked the driver if he was taking the freeway or surface streets. He didn't know what surface streets meant. We ahve been using Blacklane for years including in other countries and have always found them dependable. On the last trip language was the biggest problem and the on the way home from the airport the driver was unfamiliar with the route. There needs to be a way to reach Blacklane by phone.”

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Posted 1 year ago

Dear Mr. S., Thank you for your honest feedback and for your continued loyalty over the years. We're sorry to hear about the challenges you faced with communication and the route on your recent trip. Your comments are very important to us, and we would like to investigate them further - please, contact us at guestrelations@blacklane.com with your booking number. We truly look forward to welcoming you again on your next trip! Warmest regards, Veronica

Posted 11 months ago

“The drivers are on time and friendly”

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Posted 1 year ago

Dear Valued Guest, Thank you for your kind words about our chauffeurs. Our team's commitment to punctuality and excellent service is what we strive to deliver with each ride. We appreciate your feedback and look forward to serving you again soon! Warmest regards, Veronica

Posted 11 months ago

“The driver was on time and very courteous during our trip.”

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Posted 1 year ago

Dear Ms. W, Thank you greatly for your feedback about your Blacklane trip. I am pleased to hear your chauffeur was prompt and polite. We always expect our chauffeurs to offer the best possible service for our guests. I would love to know how we could have further exceeded your expectations on this ride. Please do reach out to us with your booking number at guestrelations@blacklane.com. Warmest regards, Chloe

Posted 11 months ago

“During my arrival at the ariport I had to wait for thje driver as he was not waiting for me at the spot like other drivers do. I came out a bit earlier and he was not there and arrived 8min later than the agreed pick up time”

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Posted 1 year ago

Dear Mr. G, Thank you so much for your feedback - it really means a lot to us to know how we are doing. I am sincerely sorry that your chauffeur did not arrive on time. On this occasion, we did not meet the high quality service you deserve from Blacklane. I would really like to investigate this matter further - please could you provide your booking number to guestrelations@blacklane.com? We value your custom and would love to have you on board with us again soon. Warmest regards, Chloe

Posted 11 months ago

Dear Mr. G, Thank you so much for your feedback about your recent ride from the airport. It means a lot to us to know how we are doing. I am sincerely sorry that on this occasion, we did not live up to the high service standards you deserve, because your chauffeur was late. This is not acceptable. I would really like to investigate the matter further. Please could you kindly email your booking number to guestrelations@blacklane.com? We value your custom here at Blacklane and would love to have you on board with us again in the future. Warm regards, Chloe

Posted 11 months ago

“My understanding was that the tip was included. Clearly my driver was waiting for a tip.”

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Posted 1 year ago

Dear Alida, Thank you for sharing your thoughts about your recent experience. We're sorry for any misunderstanding around the tipping process. Clear communication is important to us, and your feedback plays a valuable role in helping us enhance our service. Rest assured, we’ll be keeping a close eye on this. We hope to see you again soon! Warm regards, Lucia

Posted 11 months ago

“Friendly and prompt driver.”

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Posted 1 year ago

Dear Mr. Anthony, Thank you for your kind words! We’re so happy to hear that your driver was both courteous and punctual. Delivering top-quality service and a smooth experience is always our goal. We look forward to serving you again in the future! Best wishes, Lucia

Posted 11 months ago

“The transfer ran smoothly and on time, which I’ve come to rely on with Blacklane. However, the interior of the vehicle had a strong smell of cigarette smoke, which detracted from the overall experience.”

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Posted 1 year ago

Dear Ms. Beate, Thank you for taking the time to share your feedback. We’re glad to know the transfer was timely and the ride went smoothly. That said, we’re truly sorry about the lingering smell of cigarette smoke in the vehicle, this is far from the standard we aim to uphold. Your comments are invaluable, and we’re taking immediate steps to ensure future rides are fresher and more comfortable for all our guests. Looking forward to serving you better next time! Warm regards, Lucia

Posted 11 months ago

“I love Blacklane all over the world Oddly where my home airport is - SeaTac in seattle it's gone downhill I actually use an airport map to send an hour out and it rarely gets used I think the company you sub out to here isn't as good as perhaps others”

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Posted 1 year ago

Dear Mr. Robert E, Thank you for sharing your feedback! We’re delighted to hear you love Blacklane globally, but we’re sorry to learn about your experience in Seattle. If you could maybe share some more insights and booking details on guestrelations@blacklane.com we would greatly appreciate it. We appreciate your support and look forward to serving you better in the future! Warm regards, Robin

Posted 11 months ago

Blacklane GmbH is rated 4.7 based on 3,627 reviews