Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,627 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“Very nice ride, in a very nice vehicle, from the GRU airport to the hotel.”

Helpful Report

Posted 2 months ago

Dear Demontrich, Thank you for the wonderful review. We’re thrilled you had a very nice ride in a nice vehicle from the airport to your hotel. We appreciate your kind words and look forward to welcoming you again soon. Kind regards, Jacob

Posted 2 months ago

“Excellent service. Nine trips in 11 days stress free.”

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Posted 3 months ago

Dear John, Thank you for the fantastic review. We’re delighted to hear that nine trips in 11 days were stress free and that you had an excellent experience with Blacklane. We look forward to assisting you on your future journeys. Kind regards, Jacob

Posted 2 months ago

“I was expecting a luxury Mercedes according to my reservation. The SUV was nice but it was not the vibe I was looking for.”

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Posted 3 months ago

Dear Chris, Thank you for sharing your feedback. We’re glad you had a pleasant ride, but we’re sorry the assigned vehicle didn’t deliver the luxury vibe you were expecting. Our vehicle types vary, but you can let us know your preferences in the Notes of your booking. We'll always take these into account and do our best to accommodate them. Feel free to reach out to us at guestrelations@blacklane.com so we can assist you further. Your opinion really matters to us, and we want you to feel you can place trust in our service. We appreciate your feedback, and hope to do better on your next booking. Warm regards, Chloe

Posted 3 months ago

“Arrived on time and smooth ride . Thanks”

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Posted 3 months ago

Dear Valued Guest, Thank you for your kind words. We’re delighted to hear the ride arrived on time and was smooth. We appreciate your feedback and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Would like to know how to let the driver know to meet me at the curb vs. parking and coming into the baggage area.”

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Posted 3 months ago

Dear Valued Guest, Thank you for your valued feedback! We're pleased to hear you enjoyed your recent ride. To advise your chauffeur on specific pick-up instructions, simply add a note to your booking in the 'Notes for your chauffeur' section. If you would rather be greeted at the curb, we'd be glad to accommodate your request. If you need further assistance, feel free to email us at guestrelations@blacklane.com - we'd be happy to support. Warm regards, Chloe

Posted 3 months ago

“We needed to go to BFI Skyservice, but it wasn't a drop-down selection so I selected BFI, then wrote in the notes that we needed to go to Skyservice. The driver still took them to wrong FBO. Luckily, he did end up getting them to Skyservice, but I was disappointed that the notes were not read. We appreciate your service and for getting them there, but please don't put a notes section if they won't be looked at.”

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Posted 3 months ago

Dear Chantal, Thank you for taking the time to share your feedback. I’m sorry to hear the notes weren’t read and that the driver went to the wrong FBO. We appreciate you acknowledging the outcome and we’ll review this with our operations team to prevent similar issues in the future. We value your trust and will strive to improve the experience on your next ride. Kind regards, Jacob

Posted 3 months ago

“Good service and did what was asked”

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Posted 3 months ago

Dear Valued Guest, Thank you for your review. We’re glad to hear the service met your expectations and that we could accommodate your needs. We would love to know how we could deliver a 5-star experience for you on your next ride. Please do reach out to us with your feedback and suggestions to guestrelations@blacklane.com. Kind regards, Chloe

Posted 3 months ago

“We really like Blacklane. The problem is you've become way too expensive for short trips. Back & forth to the airport is OK, but a quick 10 min trip that costs almost $100, when Uber Back is $35? That's not affordable. I wish you'd go back to both booking and hailing. It worked better that way.”

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Posted 3 months ago

Dear John, Thank you very much for sharing your feedback. We’re happy to hear that you really like Blacklane and that our service works well for your airport trips. We understand your concerns about pricing for shorter rides and your preference for more flexibility. Your feedback is truly appreciated and will be shared with the relevant teams as we continue to review and improve our services. Warm regards, Veronica

Posted 3 months ago

“Need further improvememnts especially in India”

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Posted 3 months ago

Dear Valued Guest, Thank you for your feedback. We are committed to enhancing our services globally and would be glad to discuss your suggestions in more detail. If you have any specifics to share, please reach us at guestrelations@blacklane.com. Kind regards, Chloe

Posted 3 months ago

“Good service.”

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Posted 3 months ago

Dear Ming, Thank you for your feedback and for sharing that you found the service good. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 3 months ago

“Driver, car and ride were great. I was surprised, though, to be asked for a tip. I thought "no tipping/everything included" was part of your business model. I know additional tips are always welcome but being asked to tip when the understanding with Blacklane is that "everything is included" feels icky, for lack of a better word. You should decide what it is. Is tip included or is it not? Do not put your customers in the uncomfortable position of wondering "Is the tip included or is it not?' "How much are they paid?" "How much do they earn?" "Should I tip?" "How much?" "Did they already get 20% and should I give them a little extra or should I tip the 20-25% I would normally tip a non-tipped driver?" The necessity of doing this type of mental gymnastics should not be part of the Blacklane experience.”

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Posted 3 months ago

Dear Michael, Thank you for your thoughtful feedback. I am very sorry to hear about this, our pricing include toll charges and tips and any additional gratitude is optional, our chauffeurs should not ask for any tip directly. We aim for a seamless experience where expectations are clear, and we’re sorry for any discomfort this caused. If you’d like please email us on guestrelations@blacklane.com with your booking number so we can look into this further. Warm regards, Jacob

Posted 3 months ago

“Ride was on-time, very professional, and gave us a safe and comfortable ride to our destination.”

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Posted 3 months ago

Dear Arline, Thank you for your rating and kind words. We’re glad the ride was on-time, professional and provided a safe and comfortable experience. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 3 months ago

“All was good. Driver was not at the pickup location when I arrived...but I located him after a few minutes.”

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Posted 3 months ago

Dear Ron, Thank you very much for taking the time to share your feedback with us. We’re glad to hear that overall all was good with your journey. At the same time, we’re sorry that your chauffeur was not immediately at the pickup location when you arrived, and we apologize for any inconvenience this caused, even if it was only for a few minutes. We truly appreciate you choosing Blacklane and hope your next journey with us is even smoother from start to finish. Warm regards, Veronica

Posted 3 months ago

“Pickup was great on 1/16/2026! But due to ice storm I had to change my flight to earlier takeoff so needed to change Blacklane pickup time to 1 hour earlier &when I did the price doubled! So I canceled by pickup for 1/24”

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Posted 3 months ago

Dear Sherie, Thank you for sharing your experience. We’re glad pickup went smoothly and we’re sorry to hear about the pricing change due to the weather. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Service as advertised and driver very professional and friendly.”

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Posted 4 months ago

Dear Lonnie, Thank you for taking the time to share your experience. We’re glad to hear the service matched your expectations and that the chauffeur was professional and friendly. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“海外でタクシーに乗ると、到着地に着くまで不安になるが、Blacklaneの車は金額が少し高いが、キレイな車で、ドライバーの服装、態度もよく、時間通りで安心して利用できる。”

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Posted 4 months ago

Dear Akira, Thank you for sharing your thoughtful review. We’re so pleased to know that you felt comfortable and confident using Blacklane during your travels abroad. It means a lot to hear that our clean vehicles, punctual chauffeurs, and professional presentation helped make your journey reassuring and pleasant. We truly appreciate your trust in us and look forward to providing the same peace of mind on your next trip. With warm regards, Veronica

Posted 4 months ago

“Have used your service in singapore london France sweeden and.italy pricing seems inconstant. The app is not friendly for existing bookings and no loyalty bonus”

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Posted 4 months ago

Dear Graham, Thank you sincerely for sharing your impressions and for choosing Blacklane in so many cities around the world - we really value your continued trust in us. We understand your concerns regarding pricing variations and the challenges you’ve experienced with managing existing bookings in the app. Prices can differ between regions due to local operating factors, but we strive to keep our fares clear and fair everywhere we operate. Your feedback about loyalty rewards and app usability is very helpful. We’re actively working on enhancements to make the experience smoother and create more meaningful benefits for returning guests. With appreciation, Veronica

Posted 4 months ago

“Pickup and driver were great. My only frustration was with the booking. I booked through Emirates Airlines and was informed 80 km (50 miles) were included with my booking. I picked several destinations which ARE within 50 driving miles [Google maps, driving] of my pickup location (Newark airport). However, Blacklane would state these destinations are "beyond 50 miles" and charge me for addtional mileage. I then have to rebook and "guess" if the mileage is within 50 miles. After several iterations I finally "found" a destination which was acceptable and within the mileage limit.”

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Posted 4 months ago

Dear Matthew, Thank you for taking the time to share your thoughts. We’re delighted that you found both the pickup and your chauffeur experience to your satisfaction. We're sorry to hear about the challenges you encountered with the mileage limits during the booking process through Emirates Airlines. We understand how frustrating it can be to have to rebook several times to stay within the included distance. We truly appreciate your feedback and will use it to improve clarity and make future bookings smoother for our guests. Warm regards, Veronica

Posted 4 months ago

“ponctuality service thank's”

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Posted 4 months ago

Dear Ms. Agnes, Thank you so much for your kind words. We’re delighted to know that you appreciated our chauffeur’s punctuality and the overall service you received. Your satisfaction means a great deal to us, and we’re grateful you took the time to share your thoughts. We look forward to welcoming you again soon for another smooth and reliable journey. Warm regards, Veronica

Posted 4 months ago

“We had trouble locating our driver. We didn't see him at the baggage carousel. Once we got together everything was great?”

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Posted 4 months ago

Dear Penny, Thank you for sharing your experience and for choosing Blacklane. We’re glad to hear that once you connected with your chauffeur, everything went smoothly and met your expectations. We’re sorry for the initial difficulty finding your chauffeur at the baggage carousel. We’ll review this with our local team to ensure clearer meeting-point guidance going forward. Your feedback truly helps us enhance our service. Kind regards, Veronica

Posted 4 months ago

Blacklane GmbH is rated 4.7 based on 3,627 reviews