Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

“All went well for my clients.”

Posted 7 months ago

Dear Michael, Thank you for your kind review. We’re thrilled to hear that everything went well for your clients. Our team is dedicated to providing a smooth experience, and your feedback reassures us that we are on the right track. If there’s anything more we can do to enhance your future experience, please don’t hesitate to reach out. Warm regards, Jacob

Posted 6 months ago

“Good experience. Driver came a bit early which helped us a lot. The driver was on his phone a few times while driving which was not good.but nonetheless we enjoyed our ride”

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Posted 7 months ago

Dear Josephine, Thank you for taking the time to share your experience with us! We're glad to hear that your chauffeur arrived early and helped make your trip smoother. However, we apologize for any concerns regarding the driver's phone usage while driving, as safety is our top priority. We appreciate your feedback and will work to ensure that all of our chauffeurs maintain the highest standards of professionalism. Your input is invaluable to us and we hope to provide you with an even better experience next time. Warm regards, Jacob

Posted 6 months ago

“Brilliant but very very expensive”

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Posted 7 months ago

Dear Karen, Thank you for your feedback! We're delighted to hear you found our service brilliant. We understand that pricing can be a concern and we strive to provide value that matches the quality of our offerings. Your comments are invaluable to us as we continuously aim to enhance our services. We hope to have the opportunity to welcome you again in the future! Warm regards, Jacob

Posted 6 months ago

“Pick up/ Drop off as expected - 1st. Class. Welcomed the information/update emais although the timing of the 4.30 am ones on the 22/9 and 23/9 were strange timing. Not impressed by the 12.35 am one on the 24/9 indicating the chauffeur when you are trying to sleep before the 5 am. pick up. Understand these are somewhat automated but believe Blacklane could review this procedure. Kind Regards Don Jenkins”

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Posted 7 months ago

Dear Don, Thank you for your thoughtful review. We are pleased to hear that your pick up and drop off were as expected and that you appreciated the updates. However, we fully understand how the timing of our notifications could be a hindrance to your rest, especially early in the morning. Your feedback regarding our automated messaging is invaluable and we will certainly look into ways to improve this process to enhance the overall experience for our guests. We hope to see you even better in the future. Kind regards, Jacob

Posted 6 months ago

“Very comfotable door to door ride from airport to home. Good communication from Chauffeur on arrival.”

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Posted 7 months ago

Dear Valued Guest, Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed a comfortable door to door ride and appreciated the communication from your chauffeur upon arrival. Ensuring a seamless experience for our guests is our top priority and your kind words reinforce our dedication. We look forward to seeing you again in the future! Warm regards, Jacob

Posted 6 months ago

“A very nice experience. It took the stress out of getting your hotel.”

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Posted 7 months ago

Dear Claudia, Thank you for your wonderful review! We're thrilled to hear that your experience with us helped alleviate the stress of getting to your hotel. Our goal is to provide a smooth and enjoyable journey for all our guests. If you have any further feedback or suggestions, please don't hesitate to reach out. We look forward to seeing you again in the future! Warm regards, Jacob

Posted 6 months ago

“I thoroughly enjoyed our driver (he was WONDERFUL and even stopped to pickup Diet Cokes for us beforehand!). My only complaint is related to the Blacklane service/app itself. In the app, when I booked the car it said it would be a Mercedes Benz V-Class or similar for the car choice. It wasn't entirely uncomfortable to be in the Suburban that picked us up, it just wasn't at all what was reflected in the app (and I wouldn't consider that to be in the same class). Blacklane should align the choice a bit more clearly, as I could have just booked a Suburban with Uber Black.”

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Posted 7 months ago

Dear Annie, Thank you for taking the time to share your feedback. We're delighted to hear that your chauffeur provided wonderful service and even went the extra mile to pick up refreshments for you! However, we sincerely apologize for the discrepancy between the vehicle you received and what was listed in the app. We understand how such expectations are important and we are committed to ensuring clarity in our vehicle classifications. Your comments are invaluable to us as we continually strive to improve our service. Please rest assured that we will address this with our team to make necessary adjustments. We truly appreciate your input and hope to welcome you back for an even better experience in the future. Warm wishes, Jacob

Posted 6 months ago

“Cars are just ok. Not in a luxury condition. Ride comfort is less due to quality of tyers. Recent ride was ok. But drivers body language at the time of drooping. client (me ) shows that they need tip , which is bad & showing that they are not paid well by black lane or they don’t deserve to be drivers of your company.”

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Posted 7 months ago

Dear Sanjay, Thank you for taking the time to share your thoughts with us. We sincerely apologize that the condition of the vehicle did not meet your expectations and that the ride comfort was affected. Quality is a priority for us and we appreciate your feedback regarding the experience with our chauffeurs. Please be assured that we strive to maintain a high standard of service and will address your concerns to ensure this situation is improved moving forward. Your satisfaction is important to us and we hope to have the opportunity to provide you with a better experience in the future. Best wishes, Jacob

Posted 6 months ago

“Great service, drivers are always professional and on time. Cars are always roomy, clean and comfortable. Overall good, however extremely expensive.”

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Posted 7 months ago

Dear Olivia, Thank you for your positive feedback! We're delighted to hear that you found our drivers professional and our vehicles comfortable and clean. Your satisfaction is important to us and we understand your concerns regarding pricing and appreciate your understanding in this regard. We hope to see you again soon and exceed your expectations! Warm regards, Jacob

Posted 6 months ago

“Driver was on time and courteous. Pity his sign didn't have the correct name on it, as we wouldn't have been searching for each other for around 15 minutes at the airport.”

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Posted 7 months ago

Dear Glyn, Thank you for taking the time to share your experience. I’m glad to hear that your chauffeur was on time and courteous. However, I apologise for the confusion regarding the sign. I understand how frustrating it must have been to search for each other at the airport. Your feedback is invaluable to us and we will work to ensure our chauffeur's have the correct details displayed in the future. We appreciate your understanding and hope to provide you with a flawless experience next time. Best wishes, Jacob

Posted 6 months ago

“Booking process is easy, as is retrieving invoices. Generally, your service is reliable but I have been told that pick-ups from JFK Airport can be unreliable, with drivers not waiting for the passenger to get through Customs etc. Other than that, Blacklane is great.”

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Posted 7 months ago

Dear Valued Guest, Thank you for your thoughtful review. We’re pleased to hear that you find our booking process easy and our service generally reliable. We sincerely apologize for the concerns you’ve mentioned regarding pick ups from JFK Airport. Your feedback is invaluable as we continuously strive to improve our service and we will certainly look into this issue to enhance the experience for our guests. We appreciate your support and hope to welcome you again soon! Warm regards, Jacob

Posted 6 months ago

“your app is useless when journeys booked by Regent. To download the app you have to set up an account. You then have two accounts!! Contacted Blacklane but they were unable to resolve the issue. The journeys were excellent as were the drivers 5*”

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Posted 7 months ago

Dear William, Thank you for taking the time to share your thoughts with us. We are thrilled to hear that you enjoyed the journeys and had excellent experiences with our chauffeurs! However, we're sorry to learn about the issues you faced with account setup when booking through Regent. Please note that in order to book your Blacklane services it is necessary to have an account which help you navigate and schedule your transfers hassle free. We appreciate your feedback and we hope to see you on board of our vehicles again in the near future. Warm regards, Jacob

Posted 6 months ago

“For my trip to JFK from home (Norwalk, CT), I needed a full-size SUV for 3 check-in luggage and two carry-on. Repeatedly I was offered a sedan and not a SUV For the pick from home, I asked for 6:45 pm to reach JFK 3 hours before departure, as Emirates requested. However, repeatedly Blacklane offered me 7:15 pm pick-up time. It took me two calls to Emirates and four calls to your office to finally get this resolved. This was a waste of time and needless anxiety that was unnecessary and unprofessional. I have been flying out of Dulles Airport in DC for the last 10 years and NEVER faced such unacceptable situation with the Emirates dedicate limo revice. The SUV that finally came (on time) at 6:45 pm. Driver Anil Kumar (?) was professional, the ride was comforable, and we made it to JFK by 8:15 pm because of heavy traffic. Hope this matter is corrected in the future. Dr. P. Basu”

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Posted 8 months ago

Dear Dr. Basu, Thank you for your feedback. We're pleased to hear that your chauffeur, Mr. Kumar provided a professional and comfortable ride. However, we sincerely apologise for the issues you faced with the vehicle selection and the initial pickup time. We understand how crucial it is to have everything go smoothly, especially before an important flight. Your concerns will be addressed to ensure a better experience for our guests in the future. We value your insights and hope to greet you again with the level of service you expect from us. Warm regards, Chloe

Posted 6 months ago

“I was charged for minutes waiting, and we didn't see the car. My husband had to track it down. Otherwise the ride was great.”

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Posted 8 months ago

Dear Kim, Thank you for sharing your feedback! We’re glad to hear that you enjoyed your ride overall, but we apologize for the inconvenience regarding the vehicle's location. Your comments are invaluable and would be happy to look into this for you to provide more accurate response. Please feel free to email us on guestrelations@blacklane.com with your booking number. We hope to see you again soon! Warm regards, Jacob

Posted 6 months ago

“Transfer service was good. But driver charged additional 40$ for a short coffee stop (15mins out of 5hrs drive) which costs already 850$, seemed a bit greedy.”

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Posted 8 months ago

Dear Juergen, Thank you for taking the time to share your thoughts. We're glad to hear that you found our transfer service to be good overall. However, we understand your concerns regarding the additional charge for the coffee stop. We aim to provide transparent pricing and exceptional service and we’re sorry if this experience felt lacking. Your feedback is invaluable to us and we'll be sure to address this with our team to ensure a more consistent approach in the future. We appreciate your understanding and hope to serve you better next time. Warm regards, Jacob

Posted 6 months ago

“We use Blacklane very often however I must say we don’t consider the EQS a first class vehicle. Since you cannot guarantee an S Class for example we have switched to other companies until EQS is removed from first class”

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Posted 8 months ago

Dear Dejana, Thank you for your candid feedback. We appreciate your loyalty to Blacklane and your insights regarding the vehicle selection in our First Class category. We understand how important it is to have the right vehicle for your needs and your comments will certainly be taken into consideration as we strive to enhance our offerings. We hope to welcome you back soon for a more satisfying experience. Warmest regards, Jacob

Posted 6 months ago

“The messages coming in German and later in English are not useful. The car was very good. The driver was good but not the most clear on his explanation of the pickup place...”

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Posted 8 months ago

Dear Guest, Thank you for sharing your feedback! We're glad to hear that you enjoyed the quality of the car and found the driver to be good. We appreciate your comments regarding the communication, and we will certainly take that into consideration to improve our services. We look forward to providing you with an even better experience on your next ride! Kind regards, Lucia

Posted 8 months ago

“Until our most recent ride , I would have given a 5 star rating. Ourlast driver who picked us up in Reims, France was having an off day. Granted, she picked us up at 4 am so I know that is quite early. Maybe she was tired. Her driving was erratic and she reached speeds of over 100 miles an hour! I do not want to jeopardize her job but maybe she needs to retake a safety course. She was courteous.”

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Posted 8 months ago

Dear Rich, We appreciate you taking the time to share your thoughts with us. While we’re pleased to know that you usually enjoy our journeys, we truly regret that this recent ride fell short of your expectations. Your comments regarding the driver’s performance are taken seriously, as safety is always a priority for us. We’ll be reviewing this matter carefully to help prevent it from happening again, and we hope to provide you with a seamless experience in the future. Kind regards, Veronica

Posted 8 months ago

“It was disappointing that the driver didn't even know where JF Kennedy was assasinated considering I wanted a tourist view of Dallas”

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Posted 8 months ago

Dear Teresa, We’re grateful you took the time to tell us about your tour in Dallas. We’re sorry to learn that your driver did not have the historical knowledge you were hoping for, as we understand how much this can add to the overall experience. We’ll be passing your comments along so we can better prepare our drivers for future city tours. Thank you for helping us improve, and we look forward to providing you with a more insightful journey next time. With best wishes, Veronica

Posted 8 months ago

“Driver got wrong address picking us up. On arrival at airport, it would be nicer if driver drop luggage on cart instead on the pavement”

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Posted 8 months ago

Dear Jimmy, We appreciate you sharing the details of your recent journey with us. We’re truly sorry for the confusion with the pickup address and for falling short on luggage handling, as we know these details make a difference in your experience. Your feedback helps us focus on improving these aspects so future trips run more smoothly. Thank you for your understanding, and we hope to welcome you on a flawless journey soon. Kind regards, Veronica

Posted 8 months ago

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