Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

“Pick up from Barcelona airport to hotel, excellent. The driver to take us from hotel to port didn’t show up!!!! Had to wait about 30-45 minutes for a replacement so that wasn’t great.”

Helpful Report

Posted 8 months ago

Dear Janet, Thank you for taking the time to share your experience with us. We’re delighted to hear that your pickup from the Barcelona airport to your hotel went smoothly. However, we sincerely apologize for the inconvenience you faced with the chauffeur not showing up for your journey to the port. We understand how frustrating that must have been, especially when you were relying on timely transportation. We’re currently looking into this matter to ensure it doesn’t happen again. Your feedback is crucial in helping us improve our service. Warm regards, Jacob

Posted 6 months ago

“we had a real bad expeiriencie with your services in Madrid, after i recieved the confirmation for a pick up of six passagers, just before landing i got a cancellation from Backlane for the pick up of my clinets, with no help at all from you part, i had to strugle to find a transportation for my VIP clients put them in UBER, i am not happy with the result.”

Helpful Report

Posted 8 months ago

Dear Julio, Thank you for your feedback. We are genuinely sorry to hear about the cancellation of your pickup in Madrid and the challenges you faced in securing alternative transportation for your clients. This is certainly not the level of service we strive to provide and we understand how stressful this must have been for you. We take your concerns seriously and would like to investigate what went wrong. Please reach out to us at guestrelations@blacklane.com so our team can assist you further and ensure we prevent this from happening in the future. Warm regards, Jacob

Posted 6 months ago

“Once we connected, it took almost a half hour, everything went find thereafter.”

Helpful Report

Posted 8 months ago

Dear Thomas, Thank you for your feedback. We're glad to hear that once you connected, everything went well for you. We apologize for the initial delay and understand how important timely service is for our customers. Your comments are valuable to us. We appreciate your understanding and hope to provide you with an even smoother experience next time. Kind regards, Jacob

Posted 6 months ago

“I gave it 3 stars not for the car or driver, but for the payment this time. As it's always will be the hold amount that will be taken but this time they released it back and deducted a new one just because a discount was added, when it's easly can be adjusted from the first held amount.”

Helpful Report

Posted 8 months ago

Dear Valued Guest, Thank you for taking the time to share your feedback regarding the payment process. We’re sorry for any confusion or inconvenience caused by the hold and subsequent charges. Our goal is to make each step of the experience as smooth and transparent as possible, and your comments help us identify where we can improve. We truly value your input and appreciate the opportunity to make things right moving forward. Kind regards, Veronica

Posted 8 months ago

“The last pick up in Amsterdam (at Hyatt Regency to the Airport) was by a Tesla. But you charge for a Mercedes Limousine! Not acceptable!”

Helpful Report

Posted 9 months ago

Dear Peter, Thank you for your feedback! We’re glad you reached out to us regarding your recent experience. We strive to provide a premium service and we understand your concerns with the vehicle type for your transfer. Please know that we appreciate your feedback and we are always looking to enhance our service to meet your expectations. Your insights will help us ensure that we deliver exactly what our guests expect on every ride. We hope to welcome you again soon for a smoother experience! Warm regards, Jacob

Posted 8 months ago

“All went well with the several pickups I had. One pickup was dropped at the wrong hotel.”

Helpful Report

Posted 9 months ago

Dear Guest, Thank you for your feedback. I'm pleased to hear that the majority of your pickups went smoothly. However, I apologise for the misunderstanding regarding the destination for one of your rides. We understand how important it is to get our guests to the right destination, and we want to give you peace of mind that we deliver a consistent service. Please reach out to us at guestrelations@blacklane.com so we can look into this issue and ensure it doesn’t happen again. Your feedback is vital in helping us provide the best guest experience possible. Warm regards, Chloe

Posted 8 months ago

“The last ride for my wife the driver should have taken the RFK bride but went to midtown tunnel instead. Also ended up on the corner of 109 street by 5th Ave instead aof directly in front of the building.”

Helpful Report

Posted 9 months ago

Dear Sung, Thank you for your feedback and for bringing this to our attention. We’re sorry to hear that your wife’s recent ride did not follow the expected route or arrive directly in front of the building. Your comments are very important to us, and we’ll be addressing these routing concerns with our team to help prevent a similar situation in the future. We truly appreciate your understanding and look forward to ensuring a smoother journey next time. Warm regards, Veronica

Posted 9 months ago

“Used this service instead of my usual Uber Exec/Lux and was expecting the service to be superior to the ones previously noted, but didnt really see any improvement upon the service. I had to ask for a bottle of water, as there were none in the rear of the car. Apart from this, the driver was efficient & got me to my destination in a suitable time & manner. I would use the service again, but might try the first class option instead to see if this is an improvement on Uber Exec/Luxury.”

Helpful Report

Posted 9 months ago

Dear Jordan, Thank you for sharing your experience with us. I’m glad to hear that your driver was efficient and got you to your destination smoothly. However, I apologize for the oversight regarding the water bottle and for not exceeding your expectations this time around. We truly appreciate your feedback, as it helps us continue improving and striving for excellence. Your comfort is important to us, and we hope to impress you on your next ride with us. For future reference, if any oversight occurs, please contact us at guestrelations@blacklane.com so we can address the matter promptly and efficiently. Looking forward to welcoming you again soon. Warm regards, Lucia

Posted 9 months ago

“the driver well followed up my status. it wasted much time for immigration. when i pass the immigration, the driver changed to be another one and type of car. i booked benz or bmw but getting chevrolet. it made me dissatisfied.”

Helpful Report

Posted 9 months ago

Dear Ganda, Thank you for your feedback regarding your recent experience. I’m sorry to hear that the transition to a different chauffeur and vehicle did not align with your expectations. We aim to provide a consistent and high quality service and it's unfortunate that we fell short in this instance. Your comments are important to us, and we will review them to ensure that we can improve in the future. We appreciate your understanding and hope to have the chance to see you again next time. Warm regards, Jacob

Posted 9 months ago

“Not sure what to say. The pick up was no problem He was a gentleman. I paid cash before we got in the car So I’m not sure why you are asking for money?”

Helpful Report

Posted 9 months ago

Dear Steven, Thank you for your feedback. We're pleased to hear that your pick up was smooth and that our chauffeur was courteous. I apologize for any confusion regarding the payment. Your comments are important to us and we would like to investigate this further as chauffeurs should not be accepting any cash payments, could you please email us on guestrelations@blacklane.com with your booking number and more detail so we can look into this right away. Warm wishes, Jacob

Posted 9 months ago

“Driver was perfectly nice. The car was clean and the ride fine. It was difficult to find the driver. I kept looking for a car out of baggage claim. There was no car but a person and we had to walk a fair amount to the car parked in the garage. Sure he offered to go get the car but that would have taken awhile. I. The days of u ber we paid more and didn't have an experience we expected”

Helpful Report

Posted 9 months ago

Dear Steve, Thank you for your review and for highlighting the positive aspects of your experience, including the chauffeur's friendliness and the cleanliness of the vehicle. We apologize for the inconvenience you faced while locating your chauffeur and appreciate your feedback on this matter. We are constantly working to improve our service and your input is valuable to us. We aim to provide a seamless pick up experience and it's unfortunate that this time it did not meet your expectations. We hope to have the opportunity to serve you better in the future. Warm regards, Jacob

Posted 9 months ago

“The transfer went smoothly after spending some time trying to find each other at the pickup location. Would use Blacklane again.”

Helpful Report

Posted 9 months ago

Dear Catrine, Thank you for your feedback! We’re pleased to hear that your transfer went smoothly overall. We understand that finding the pickup location can sometimes be a challenge but we appreciate your patience. We look forward to having the opportunity to serve you again in the future! Warm regards, Jacob

Posted 9 months ago

“The specified car did not arrive. A transfer was made with a different model car.”

Helpful Report

Posted 9 months ago

Dear Bayram, Thank you for your review. I’m sorry to hear that the specified vehicle did not arrive as expected and that you were instead provided with a different model. We strive to meet our guests' expectations for every ride, and I regret that we fell short this time. Please know that your feedback is valuable to us, and we will look into this matter. I kindly encourage you to email us at guestrelations@blacklane.com with your booking number. We hope you’ll consider giving us another chance to provide the quality service you deserve. Warm regards, Chloe

Posted 9 months ago

“The service was very confusing and made me feel very uncertain about what I was paying for. The system that you use for some reason double booked me on my arrival and my return. When I arrived at the airport there were two drivers waiting on me. When I looked in my app there was only one booking that was able to see, which 3as correct. I received text on one driver and was able to link up with her. The driver called in to the dispatch and they confirmed that I only had one booking. After getting into the car another texted was received with another drivers information. My return ride was canceled but a driver still showed up after I had already rebooked with an Uber. I looked in my app and couldn't find my return ride. I even showed my app to the return driver and they thought it was unusual that it did not show the return ride, but the ride still came. I don't know if the system you're using is new and had difficulty arranging and scheduling. It made my experience for frustrating.”

Helpful Report

Posted 9 months ago

Dear Monty, Thank you for taking the time to share your experience with us. I sincerely apologize for the confusion regarding your bookings and the issues you encountered. It’s important to us that our system works seamlessly and we understand how frustrating it must have been for you. Your feedback is invaluable and we would like to look into this further, could you please reach out to us at guestrelations@blacklane.com with your booking number so we can investigate as to what exactly happened. We appreciate your feedback and we hope to see you again on your next journey. Warm regards, Jacob

Posted 9 months ago

“It wasn’t great nor it wasn’t bad! My driver was late. Didn’t meet me in the hall after I went through customs. I have global entry so it takes me seconds to check through. The thing hat takes me the longest is waited by fir my luggage. I went outside and started calling him. No answer. He must have been late for his next pickup because he left me at the curb with my heavy suitcase and took off. I’m 75 years old and live upstairs and would have liked assistance with my luggage. Don’t think I’ll recommend or use Blacklane again.”

Helpful Report

Posted 9 months ago

Dear Valued Guest, Thank you for sharing your experience with us. I’m truly sorry to hear about the inconvenience you faced with your chauffeur's arrival and the lack of assistance with your luggage. We understand how challenging it can be, especially when traveling and we always aim to provide a seamless and supportive experience. Your feedback is invaluable and we will address this situation with our team to ensure better service in the future. We appreciate your understanding, and we hope you might consider giving us another chance to provide you with a more positive experience. If you would like to share any additional detail regarding your experience please feel free to email us on guestrelations@blacklane.com with your booking number so we can investigate this further. Warm regards, Jacob

Posted 9 months ago

“I have personally used 4 different pre-booked car service companies this summer, so am basing the feedback by comparing my experience with the other pre-booked services I used. Blacklane was the last to confirm the driver information - all other car services provided this information 14 days to 12 hours prior to service. The driver was not waiting for us when we exited departures - we waited 5-10 minutes, and text him to find out where he was The driver was friendly and professional, but his English was very limited. The vehicle was clean and comfortable and we were offered chargers for our phones, and water. Overall the service was fine, but for booking trips for clients, I need to know the driver details in advance. Wating until an hour or so prior to service is too late. All other services provided the driver details 14 days to 12 hours in advance. All drivers showed up on time or prior to the pick-up time.”

Helpful Report

Posted 9 months ago

Dear Valued Guest, Thank you for sharing your detailed feedback about your recent experience with us. We appreciate your comparisons and understand the importance of receiving chauffeur information well in advance, especially for client bookings. We're sorry to hear that the chauffeur wasn't immediately visible upon your arrival and that the timing of the confirmation did not meet your expectations. We're glad to know that you found the vehicle comfortable and enjoyed the additional amenities provided. Your insights about our chauffeur's language skills are also valuable and we will work to ensure clearer communication for future travelers. We value your input as it helps us improve our service. We hope to have the opportunity to provide a more seamless experience on your next booking. Warm regards, Jacob

Posted 9 months ago

“Clean car But didn’t get help with my luggage”

Helpful Report

Posted 9 months ago

Dear Azzam, Thank you for your review. We’re pleased to hear that you found the vehicle clean. However, I apologize for the inconvenience you experienced with your luggage. We aim to provide a seamless service, and your feedback is invaluable in helping us improve. If you have any further comments or would like to discuss your experience, please feel free to reach out to us. Warm regards, Jacob

Posted 9 months ago

“Great service, cars are nice, drivers are always nice and orofessional. Service price is way too expensive though.”

Helpful Report

Posted 10 months ago

Dear Ms. Landale, Thank you for taking the time to share your thoughts with us. I am so pleased you enjoy our service, and we're honoured to have you as a regular guest. We understand that pricing is an important factor for our guests, and we continually strive to provide value that aligns with the premium experience we offer. Your feedback is invaluable in helping us improve. We hope to welcome you back soon for another ride! Warm regards, Chloe

Posted 9 months ago

“be cautious with these folks. Whenn we arrived we were notified that our ride had been canceled and there were no substitutes. When we what and we asked if there were some other means of transportation there was no answer. Fortunately they contacted us again and they found a driver so we were on our way. I rated them a 3 only because of the positive interpersonal skills of the driver. Otherwise we we would have been left there with no transportation and no solution If not for the new driver would have rated them a 0. Al Pozos”

Helpful Report

Posted 10 months ago

Dear Mr. Pozos, Thank you for your feedback and for sharing your experience with us. I sincerely apologise for the initial cancellation and the inconvenience it caused you. It's great to hear that our team was able to find an alternative chauffeur for you and that your chauffeur was professional and courteous. We understand how critical reliable service is, and your comments will be taken into consideration as we work to enhance our operations. Your experience should always be seamless, and we appreciate your patience during this situation. We'd like the opportunity to do better for your next ride. I kindly encourage you to email your booking number to guestrelations@blacklane.com - a member of the time will gladly investigate the matter further. Warm regards, Chloe

Posted 9 months ago

“I was satisfied with the drivers and rides but my lower scoring is based on an outstanding inquiry to credit a booking that was done in error I emailed about it as soon as it happened and have yet to hear anything back.”

Helpful Report

Posted 10 months ago

Dear Michele, Thank you for your honest review. We're delighted to hear your rides lived up to your expectations! However, we sincerely apologise for the delay in responding to your inquiry about the booking you made in error. Your feedback is invaluable as we strive to improve our service and communication. If you have not yet received support with your query, please reach out to us at guestrelations@blacklane.com. A member of the team would be glad to investigate further. We look forward to resolving this matter and providing you with an even better experience in the future! Warm regards, Chloe

Posted 9 months ago

Blacklane GmbH Reviews

About Blacklane GmbH: