Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,629 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“I was extremely pleased. I received updates and confirmations appropriately and not in excess. I was never concerned about my ride and then when he showed up, everything went seamlessly. I was impressed and lose again thank you.”

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Posted 4 months ago

Dear Amy, Thank you so much for taking the time to share your feedback. We’re truly happy to hear you felt well informed with the right amount of updates, and that you never had to worry about your ride. We’re delighted everything went seamlessly when your chauffeur arrived, and we really appreciate your trust - thank you again for choosing Blacklane. Warm regards, Veronica

Posted 3 months ago

“Predictable and operationally excellent. I get the same good service, comfortable ride, and no worries each time for a great price.”

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Posted 4 months ago

Dear Michael, Thank you so much for taking the time to share your feedback. We’re delighted to hear you can count on a predictable, operationally excellent experience each time, with a comfortable ride and no worries along the way. We truly appreciate your continued trust in Blacklane and look forward to welcoming you again soon. With appreciation, Veronica

Posted 3 months ago

“Prompt, communicative, smooth ride”

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Posted 4 months ago

Dear Jill, Thank you so much for sharing your feedback. We’re delighted to hear everything was prompt and communicative, and that you enjoyed a smooth ride. We truly appreciate you choosing Blacklane and hope to welcome you again soon. Warm regards, Veronica

Posted 3 months ago

“Pleasant and helpful driver.”

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Posted 4 months ago

Dear Gary, Thank you so much for taking the time to share your feedback. We’re glad to hear your chauffeur was pleasant and helpful, and we truly appreciate you choosing Blacklane. We look forward to welcoming you again soon. Kind regards, Veronica

Posted 3 months ago

“BlackLane is always Reliable, Dependable and Profressional. The vehicles are clean and comfortable. I don't travel without BlackLane being there to get me where I need to go.”

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Posted 4 months ago

Dear Charles, Thank you so much for taking the time to share your wonderful feedback. We’re truly delighted to hear you can always count on Blacklane to be reliable, dependable, and professional, and that you consistently enjoy clean, comfortable vehicles. We genuinely appreciate your loyalty and are grateful to be part of your travels every time. Warm wishes, Veronica

Posted 3 months ago

“Superb service, immaculate car and friendly yet professional driver!”

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Posted 4 months ago

Dear Marta, Thank you so much for taking the time to share your feedback. We’re delighted to hear you enjoyed superb service, an immaculate car, and a chauffeur who was friendly while staying professional throughout. We truly appreciate you choosing Blacklane and look forward to welcoming you again soon. With warm regards, Veronica

Posted 3 months ago

“Our driver was courteous and careful. Friendly to a good degree but not too much.”

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Posted 4 months ago

Dear Valued Guest, Thank you for taking the time to share your feedback. We’re happy to hear your chauffeur was courteous and careful, and that the tone felt friendly and professional throughout the ride. We truly appreciate you choosing Blacklane and hope to welcome you again soon. Warm regards, Veronica

Posted 3 months ago

“Easy to schedule rides, great drivers. Always on time. Cars are immaculate.”

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Posted 4 months ago

Dear Stephen, Thank you for sharing your wonderful feedback. We’re delighted to hear that you found it easy to schedule rides, and that our drivers were punctual and our vehicles immaculate. Your satisfaction is our top priority, and we’re glad we could meet your expectations. We look forward to assisting you again on your next trip. Warm regards, Veronica

Posted 3 months ago

“Had a great experience. Our driver Hari was exceptional.”

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Posted 4 months ago

Dear Jackie, Thank you so much for your wonderful feedback. We’re delighted to hear Hari made your experience exceptional, and we’ll be sure to pass along your kind words to him and the team. We look forward to serving you again on your next trip. Warm regards, Veronica

Posted 3 months ago

“The car arrived well in advance, driver courteous and helpful, smooth drive.”

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Posted 4 months ago

Dear Valued Guest, Thank you so much for taking the time to share your feedback. We’re delighted to hear the car arrived well in advance and that your chauffeur was courteous and helpful, making the drive smooth from start to finish. Kind regards, Veronica

Posted 3 months ago

“THANK YOU!”

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Posted 4 months ago

Dear Vladimir, Thank you so much for your message - we truly appreciate it. We’re very glad you had a great experience and hope to welcome you again soon. With appreciation, Veronica

Posted 3 months ago

“I booked this car for an elderly friend of mine. He reported that the driver was communicative and patient, helping him and his luggage in and out of the car. Worth every penny.”

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Posted 4 months ago

Dear Valued Guest, Thank you so much for taking the time to share this feedback. We’re really glad to hear your friend felt well looked after, and that the chauffeur was communicative, patient, and supportive with both assistance and luggage. We truly appreciate you choosing Blacklane for such an important trip, and we hope to welcome you again soon. Warm wishes, Veronica

Posted 3 months ago

“Excellent service. Highly recommended”

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Posted 4 months ago

Dear Barry, Thank you so much for taking the time to share your feedback. We’re thrilled to hear you had an excellent experience, and we truly appreciate your recommendation. With warm regards, Veronica

Posted 3 months ago

“Reliable and worked well!”

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Posted 4 months ago

Dear Valued Guest, Thank you for taking the time to share your feedback. We’re delighted to hear the service was reliable and worked well for you, and we truly appreciate you choosing Blacklane. Kind regards, Veronica

Posted 3 months ago

“Excellent as usual. Very competent driver, helpful, and invaluable in his duties.”

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Posted 4 months ago

Dear Andrzej, Thank you so much for your continued trust in Blacklane. We’re delighted to hear everything was excellent as usual, and that your chauffeur was competent, helpful, and made such a valuable difference during your ride. With warm regards, Veronica

Posted 3 months ago

“Excellent service and a family”

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Posted 4 months ago

Dear Charlie, Thank you so much for sharing your feedback. We’re delighted to hear you experienced excellent service, and it means a lot that you felt looked after like family. Warm regards, Veronica

Posted 3 months ago

“Very personalised service”

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Posted 4 months ago

Dear Tan, Thank you so much for taking the time to share your feedback. We’re really pleased to hear you enjoyed the very personalised service, and we truly appreciate you choosing Blacklane. Best wishes, Veronica

Posted 3 months ago

“I would highly recommend Blacklane. They were in contact with me prior to my arrival as well as after we landed. They were on time. When we had to go to the airport after the snowstorm the driver was so careful and cautious. I was at ease the entire ride. If you need a car service with no worries I would choose Blacklane!”

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Posted 4 months ago

Dear Pamela, Thank you so much for taking the time to share such thoughtful feedback. We’re truly happy to hear our team kept you well informed before and after your arrival, and that everything ran smoothly and on time. We’re especially glad you felt at ease during the ride back to the airport after the snowstorm, and that your chauffeur’s careful driving made you feel safe throughout. Thank you again for your recommendation - we look forward to welcoming you again soon. Warm regards, Veronica

Posted 3 months ago

“Great and reliable service. The driver pick us up earlier than our scheduled time because he checked the traffic ahead our trip.”

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Posted 4 months ago

Dear Wayne, Thank you so much for your kind feedback. We’re delighted to hear you found the service reliable, and that your chauffeur proactively checked traffic and arrived early to help your trip run smoothly. With appreciation, Veronica

Posted 3 months ago

“Driver and his car great but each time I book, the price gets higher and higher!”

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Posted 4 months ago

Dear Sharen, Thank you for taking the time to share your feedback. We’re glad to hear you were happy with the driver and the car, and we understand how frustrating it can feel when prices increase from one booking to the next. We're sorry to hear about your experience. We'd appreciate the chance to look into this further - please contact us at guestrelations@blacklane.com so we can assist you directly. Warm regards, Veronica

Posted 3 months ago

Blacklane GmbH is rated 4.7 based on 3,629 reviews