Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,706 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I had very good experience with blacklane. Wven forgot my backpack in the car and they returned it right away. Drivers were amazing! Respectful and drives really well. Thank you Blacklane!”

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Posted 6 months ago

Dear Mia, Thank you for sharing your wonderful experience with Blacklane. We’re thrilled that you were reunited with your backpack promptly and that our chauffeur impressed you with their professionalism and care. We appreciate your kind words and look forward to welcoming you again. Warm regards, Jacob

Posted 6 months ago

“Good service”

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Posted 6 months ago

Dear Sheila, Thank you for taking the time to share your kind words. We’re delighted you had a positive experience and that you found our service to be of high quality. We look forward to welcoming you again in the future. Warm regards, Jacob

Posted 6 months ago

“Excellent service.”

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Posted 6 months ago

Dear Valued Guest, Thank you for taking the time to share your wonderful feedback. We’re thrilled you had an excellent experience and that our service met your expectations. We look forward to welcoming you again in the future. Warm regards, Jacob

Posted 6 months ago

“My family was extremely pleased with the services provided by Blacklane while vacationing in Austria. All drivers were extremely pleasant, courteous and professional. My only feedback for improvement is that not all drivers responded to text messages that I sent through the app, whether they were not able to or just did not respond; however, overall we were very pleased and would definitely use and refer Blacklane services in the future.”

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Posted 6 months ago

Dear Kasandra, Thank you so much for your kind words. We’re glad to hear that you and your family enjoyed our chauffeurs and found them pleasant and professional. We appreciate your feedback about text responses and will share this with the team to improve. We look forward to welcoming you again in the future. Warm regards, Jacob

Posted 6 months ago

“I really enoy using Blacklane. Their notifications on the day of travel are efficient and appreciated. The ability to know when to expect the car is very reassuring. I also like that Blacklane is international. In the past month I've used Blacklane in Madrid, Barcelona, and Fort Lauderdale.”

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Posted 6 months ago

Dear Mark, Thank you for sharing your wonderful feedback. We’re glad our travel day notifications and timing estimates give you reassurance and that you enjoy Blacklane as an international service. It’s great to hear you’ve used us in Madrid, Barcelona and Fort Lauderdale. We look forward to welcoming you again in the future. Warm regards, Jacob

Posted 6 months ago

“Great service! Prompt and courteous drivers!”

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Posted 6 months ago

Dear Valued Guest, Thank you for your wonderful feedback. We’re thrilled you had a prompt and courteous experience with our drivers. We look forward to welcoming you again in the future. Warm regards, Jacob

Posted 6 months ago

“Excellent Service, always in time, drivers friendly and reliable.”

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Posted 6 months ago

Dear Otto, Thank you so much for sharing your fantastic feedback. We’re thrilled to hear that our service met your expectations with friendly and reliable chauffeurs each time. We look forward to welcoming you again in the future. Warm regards, Jacob

Posted 6 months ago

“The driver was excellent, porfessional and courteous.”

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Posted 6 months ago

Dear Greg, Thank you so much for sharing your kind words. We’re delighted to hear that the chauffeur was professional and courteous. We look forward to welcoming you again in the future. Warm regards, Jacob

Posted 6 months ago

“Excellent service. They keep you updated throughout the process. Our driver was professional, attentive, and helpful. Always use them, always will!”

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Posted 6 months ago

Dear Debi, Thank you for sharing your wonderful feedback. We’re thrilled that you had an excellent experience with timely updates and a professional, attentive chauffeur. We look forward to welcoming you again in the future. Warm regards, Jacob

Posted 6 months ago

“Our Blacklane drivers were on time, professional and so helpful. We will definitely use Blacklane again!”

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Posted 6 months ago

Dear Reviewer, Thank you so much for sharing your wonderful feedback. We’re delighted to hear our chauffeurs were on time and helpful. We look forward to welcoming you again in the future. Warm regards, Jacob

Posted 6 months ago

“Good service on time”

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Posted 6 months ago

Dear James, Thank you for sharing your feedback. We’re glad to hear our service was on time and met your expectations. We look forward to welcoming you again in the future. Warm regards, Jacob

Posted 6 months ago

“Blacklane is reasonably priced, timely, professional, and communications with company/driver was easy.”

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Posted 6 months ago

Dear Davita, Thank you for sharing your experience. We’re glad to hear you found Blacklane reasonably priced and professional and that communications with the company and chauffeur were easy. We look forward to welcoming you again in the future. Warm regards, Jacob

Posted 6 months ago

“The service was very friendly and highly competent. The information provided before and after the trip was very clear and always easy to find in the app. Overall, I was very satisfied with BlackLane's service.”

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Posted 6 months ago

Dear Joachim, Thank you so much for sharing your kind words. We’re delighted to hear that you found our team friendly and competent and that the information before and after your trip was clear and easy to find in the app. It’s wonderful to know you were satisfied with Blacklane’s service. We look forward to welcoming you again in the future. Warm regards, Jacob

Posted 6 months ago

“Always on-time, very professional drivers More expensive than Uber but worth it all”

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Posted 6 months ago

Dear Marleen, Thank you for sharing your experience. We’re thrilled that you found our chauffeurs professional and on time, and we’re glad you feel the service is worth it. We look forward to welcoming you again in the future. Warm regards, Jacob

Posted 6 months ago

“Great reliable and professional service and the communication is very good.”

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Posted 6 months ago

Dear Michelle, Thank you so much for your wonderful feedback. We’re delighted to hear that you found our service reliable and our communication clear and helpful. We truly appreciate you taking the time to share your experience. We look forward to welcoming you again in the future. Warm regards, Jacob

Posted 6 months ago

“I had a great experience in my ride. From nice car to well mannered driver. Driving was also nice.”

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Posted 6 months ago

Dear Roohi, Thank you for sharing your wonderful experience. We’re delighted that you enjoyed the vehicle and found our chauffeur well mannered. It’s great to know you had a smooth ride and we look forward to welcoming you again soon. Kind regards, Jacob

Posted 6 months ago

“I had an excellent experience with Blacklane for my transfer from JFK to Jersey City. Our driver arrived in a Chevy Suburban that was spotless and extremely spacious—it easily fit our two checked bags and still gave me plenty of room to sit comfortably (which I really appreciated being six months pregnant). There was a lot of traffic leaving JFK and heading past Manhattan, but our driver handled it smoothly and kept the ride calm, safe, and pleasant the entire way. The Suburban rode beautifully, and the driver’s professionalism made the whole trip completely stress-free. Highly recommend Blacklane for anyone looking for a reliable, comfortable airport transfer. I will definitely use them again.”

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Posted 6 months ago

Dear Cevera, Thank you so much for sharing your wonderful experience with Blacklane. We’re delighted to hear that your transfer from JFK to Jersey City was smooth and stress free, especially during a pregnancy. It’s great that the spacious Suburban and our chauffeur's professionalism contributed to a pleasant journey, even with the traffic. We truly appreciate your kind recommendation and look forward to assisting you again on your next trip. Kind regards, Jacob

Posted 6 months ago

“From the moment we made the reservation I received text messages about my upcoming ride.. My driver arrived ahead of time, he was very courteous and polite, the car was clean and extremely comfortable, there was water and hand sanitizers available for me.... we arrived in plenty of time for my flight ... I would highly recommend this service and I will be using them again !”

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Posted 6 months ago

Dear Maryanne, Thank you so much for taking the time to share your lovely feedback. We’re thrilled to hear that everything - from the timely updates to your courteous chauffeur and comfortable ride - made for such a pleasant experience. It’s wonderful to know you’d highly recommend us, and we can’t wait to welcome you again on your next journey. Kind regards, Veronica

Posted 6 months ago

“NANANANANA”

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Posted 6 months ago

Dear Valued Guest, Thank you so much for the 5-star rating! We’re thrilled to know you had a great experience and truly appreciate your support. We look forward to the pleasure of welcoming you again on your next ride. Kind regards, Veronica

Posted 6 months ago

“Always on time, great cars, smooth driving”

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Posted 6 months ago

Dear Gareth, Thank you for sharing your feedback with us. We’re delighted to know that you appreciate our punctual chauffeurs, comfortable vehicles, and smooth rides. It’s wonderful to hear that we’ve consistently met your expectations, and we look forward to providing many more seamless journeys ahead. Warm regards, Veronica

Posted 6 months ago

Blacklane GmbH is rated 4.7 based on 3,706 reviews