Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,706 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“10/10- will definitely use Blacklane again. The chauffeurs are very nice and polite.”

Helpful Report

Posted 7 months ago

Dear Fay, Thank you for sharing your positive feedback. We’re thrilled to hear you had a great experience with our chauffeurs and that you’d choose Blacklane again. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 6 months ago

“Driver prompt neat and polite. He was helpful by assisting us with our luggage”

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Posted 7 months ago

Dear Ronald, Thank you for sharing your positive experience. We’re glad to hear the chauffeur was prompt and helpful with your luggage. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 6 months ago

“The service was excellent, keep the good work up.”

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Posted 7 months ago

Dear Dipak, Thank you for sharing your positive feedback. We’re delighted you had an excellent experience and appreciate your encouragement to keep up the good work. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 6 months ago

“Love using your service, very reliable with safe friendly drivers.”

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Posted 7 months ago

Dear Arielle, Thank you so much for your kind words. We’re delighted to hear that you find our service reliable and our chauffeurs friendly and safe. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 6 months ago

“Great service and nice vehicles.”

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Posted 7 months ago

Dear Andrew, Thank you so much for your wonderful feedback. We’re delighted to hear you enjoyed the service and the vehicles. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 6 months ago

“First ride with you. Driver arrived 45 min early and we got there at the same time. Awesome service.”

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Posted 7 months ago

Dear Judy, Thank you for sharing your experience with us. We’re delighted to hear that your first ride went smoothly and that our chauffeur arrived early and aligned perfectly with your plans. We’ll strive to keep delivering awesome service on every trip. Warm regards, Jacob

Posted 6 months ago

“Great service!”

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Posted 7 months ago

Dear Pedro, Thank you for sharing your positive feedback. We’re delighted to hear you had a great experience with us. We look forward to welcoming you again. Warm regards, Jacob

Posted 6 months ago

“A reliable and efficient service delivered by competent drivers. Thank you”

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Posted 7 months ago

Dear Christine, Thank you for your kind 5 star rating. We’re glad to hear you found our service efficient and our chauffeurs competent. We appreciate your feedback and look forward to serving you again. Warm regards, Chloe

Posted 7 months ago

“Excellent service”

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Posted 7 months ago

Dear Kate, Thank you so much for sharing your wonderful feedback. We’re delighted to hear you had an excellent experience with us. We look forward to welcoming you again. Warm regards, Jacob

Posted 6 months ago

“Prompt, friendly, and professional service!”

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Posted 7 months ago

Dear Valued Guest, Thank you for your wonderful 5-star review. I am so pleased you found our service prompt, friendly, and professional. We look forward to seeing you again soon! Kind regards, Chloe

Posted 7 months ago

“Our client was very happy with the service she received from Blacklane. She commented that the driver was excellent and the car was very nice.”

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Posted 7 months ago

Dear Marianne, Thank you for your brilliant review. We’re delighted to hear that your client was happy with our vehicle, chauffeur and service. It is important to us that your clients travel in comfort and style! We hope to see you booking with us again. Kind regards, Chloe

Posted 7 months ago

“Very happy with the Support given for my Ride that was cancelled and then rebooked.”

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Posted 7 months ago

Dear Valued Guest, Thank you for such a great review! We’re glad our dedicated customer care team helped during the rebooking of your ride. We appreciate your continued support, and look forward to your next booking. Warm regards, Chloe

Posted 7 months ago

“Our assigned driver was very courteous, professional, and helpful. He arrived earlier than the scheduled time.”

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Posted 7 months ago

Dear Pat, Thank you for your wonderful review. We’re delighted to hear that your assigned chauffeur was courteous, professional, and arrived earlier than scheduled. We appreciate your feedback and look forward to serving you again. Kind regards, Chloe

Posted 7 months ago

“Everyone extremely polite and helpful”

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Posted 7 months ago

Dear Anna, Thank you for your excellent feedback. We’re delighted to hear that our team was extremely polite and helpful. We appreciate your kind words and look forward to delivering you more outstanding service in future! Kind regards, Chloe

Posted 7 months ago

“Driver was on time and very perfessional. Ride was smooth and comfortable.”

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Posted 7 months ago

Dear Jowel, Thank you for letting us know your ride was seamless! We’re glad to hear the chauffeur was on time, professional, and the journey was smooth and comfortable. We look forward to seeing you on board again in the future. Warm regards, Chloe

Posted 7 months ago

“Chauffeur was excellent. Lots of traffic which he navigated well. Nice man. Your “AI” response service attempting to resolve questions is useless! With just less than 2 hours before ride time we had not received any communication. “AI” could not simply tell me that someone was coming for us.”

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Posted 7 months ago

Dear Garry, Thank you for your 5-star rating and for acknowledging our chauffeur’s excellent service. We’re glad he navigated the traffic well - this is an essential skill all our knowledgeable chauffeurs must have. We’re sorry to hear you found our AI-based response service unhelpful. We appreciate your feedback and will take it into account to improve communication times, especially when rides are near. Kind regards, Chloe

Posted 7 months ago

“Great servce!”

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Posted 7 months ago

Dear David, Thank you for your excellent review. We’re glad to hear you had a great experience during your ride with us! Delivering top-quality service is what we do. We look forward to riding with you again. Warm regards, Chloe

Posted 7 months ago

“Great job”

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Posted 7 months ago

Dear Anthony, Thank you for positive feedback! I am very glad that you felt we did a great job of getting you to your destination. I hope you thoroughly enjoyed your ride. We appreciate your support and would love to have you back on board soon. Kind regards, Chloe

Posted 7 months ago

“Driver prompt and courteous.”

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Posted 7 months ago

Dear Rita, Thank you for letting us know about your 5 star ride! We’re glad to hear your chauffeur was prompt and courteous. We look forward to delivering the same standard on your next booking. Best wishes, Chloe

Posted 7 months ago

“Outstanding service. The ride was on time, comfortable, and perfectly handled.”

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Posted 7 months ago

Dear Valued Guest, Thank you for your 5-star review. It's brilliant to hear your ride was on time, comfortable, and perfectly handled. Seamless service is exactly what we strive for, and we'd love to deliver this again on your next Blacklane ride. Best regards, Chloe

Posted 7 months ago

Blacklane GmbH is rated 4.7 based on 3,706 reviews