Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,704 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“- very professional, friendly driver who was on time in the right place and dropped us off where we wanted to go with no problems.”

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Posted 6 months ago

Dear William, Thank you for your wonderful feedback. I am delighted to hear that your chauffeur was professional, friendly, and got you to your destination smoothly. We look forward to your next journey with us! Warm regards, Chloe

Posted 5 months ago

“Amazing experience, can’t wait to book a ride again. Thank you 🙏”

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Posted 6 months ago

Dear Louise, Thank you for your amazing feedback! We’re thrilled you had a wonderful experience and can’t wait to assist you with your next ride. See you on board! Kind regards, Chloe

Posted 5 months ago

“It was ok. Dubai can didn’t turn ac on”

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Posted 6 months ago

Dear Anshuman, Thank you for sharing your experience. We’re sorry to hear the air-conditioning wasn’t available during your Dubai ride. It is important to us that you have an outstanding experience, and we regret that we did not deliver this during your ride. Please reach out to us at guestrelations@blacklane.com so we can resolve this for you. Kind regards, Chloe

Posted 5 months ago

“No issues Ride was great”

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Posted 6 months ago

Dear Valued Guest, Thank you for sharing your valuable feedback. We’re glad to hear your ride was great! We aim for perfection on every booking, and it's lovely to know you were pleased with your journey. We look forward to serving you again soon. Kind regards, Chloe

Posted 5 months ago

“Arrived on time, good communication, friendly/polite driver and super comfortable vehicle.”

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Posted 6 months ago

Dear Susan, Thank you for your fantastic feedback! Our luxurious vehicles and expert chauffeurs will ensure you have a safe, comfortable journey on every booking. We look forward to welcoming you back soon! Kind regards, Chloe

Posted 5 months ago

“Great service always on time”

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Posted 6 months ago

Dear Liliana, Thank you for your kind words. I am so pleased you are enjoying our service and that we continue to meet your high expectations. We’ll keep aiming for reliability on every ride. Warm regards, Chloe

Posted 5 months ago

“Professionell driver with good manners,very helpful and absolutely respectful, did know what he was doing.”

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Posted 6 months ago

Dear Manfred, Thank you for taking the time to share your feedback. We’re delighted to hear that the driver was professional, helpful, and knowledgeable. This is exactly the standard we set for ourselves at Blacklane! We sincerely hope to have you on board again soon! Warm regards, Chloe

Posted 5 months ago

“Excellent service - efficient and quick to confirm bookings and send invoices.”

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Posted 6 months ago

Dear Mandeep, Thank you for sharing your wonderful feedback. We’re delighted to hear you found our service efficient and the booking process smooth. We appreciate your support and look forward to seeing you again soon. Warm regards, Chloe

Posted 5 months ago

“Blacklane service was expert, timely, and efficient The vehicle was spotless Excellent experience”

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Posted 6 months ago

Dear Polly, Thank you for sharing your excellent feedback. We’re thrilled you enjoyed our professional, timely and efficient service. It's great that our vehicle met your expectations with its cleanliness. We truly appreciate your kind words and look forward to assisting you again on your next journey. Warm regards, Chloe

Posted 5 months ago

“Excellent service. Able to organise executive pick-up at short notice.”

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Posted 6 months ago

Dear Fiona, Thank you for your lovely feedback. We’re so pleased to hear that we could arrange your executive pickup smoothly and on short notice - it’s wonderful knowing the service met your expectations. We appreciate your kind words and look forward to assisting with your future journeys. Best regards, Veronica

Posted 5 months ago

“All good - good communication throughout - punctual polite nice vehicle”

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Posted 6 months ago

Dear Anne, Thank you for sharing your feedback. We’re so glad to hear that everything went smoothly - from clear communication and punctuality to a pleasant chauffeur and comfortable vehicle. We appreciate your kind words and look forward to arranging your next journey. Warm regards, Veronica

Posted 5 months ago

“Great service”

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Posted 6 months ago

Dear Rhett, Thank you for your kind words. We’re delighted to know you had a great experience - it’s always wonderful to hear when our guests are pleased with their ride. We appreciate your feedback and look forward to welcoming you again soon. Best wishes, Veronica

Posted 5 months ago

“Our driver was professional and on time. Highly recommend this service.”

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Posted 6 months ago

Dear Joann, Thank you for taking the time to share your experience. We’re delighted to hear that your chauffeur was punctual and professional - it’s wonderful to know your ride went so smoothly. We appreciate your recommendation and look forward to welcoming you again soon. Warm regards, Veronica

Posted 5 months ago

“Great service - great support too if I am struggling to make a booking or need to change something that needs amending”

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Posted 6 months ago

Dear Carol, Thank you for your kind words. We’re so pleased to know that you’re happy with both our service and the support team’s assistance when making or adjusting your bookings. It’s wonderful to hear that you feel well looked after throughout the process. We truly appreciate your feedback and look forward to arranging your next journey. Best regards, Veronica

Posted 5 months ago

“Thank you for the great service received a week ago flying from Manila/Dubai to VIENNA. My whole family also from Dubai always use Emirates & grateful for the complimentary Limos to & from airports. Looking forward to our next Trip Back to Dubai Dec 23rd 😍💚❤️”

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Posted 6 months ago

Dear Nina, Thank you for sharing such a lovely message. We’re delighted to hear that you and your family had a wonderful experience traveling from Manila to Vienna and that the complimentary limousine transfers made your journey even more enjoyable. We’re grateful for your continued trust and look forward to welcoming you again on your upcoming trip back to Dubai. Warm wishes, Veronica

Posted 5 months ago

“Excellent service as always”

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Posted 6 months ago

Dear Pankaj, Thank you for your thoughtful words. We’re thrilled to know you consistently enjoy our service - it’s wonderful to have your continued trust and satisfaction. We truly appreciate your loyalty and look forward to your next journey. Best wishes, Veronica

Posted 5 months ago

“Thanks- very nice drive!”

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Posted 6 months ago

Dear Nico, Thank you for your kind message. We’re glad to hear you enjoyed your ride and had a pleasant experience with your chauffeur. We appreciate your feedback and look forward to welcoming you again soon. Warm regards, Veronica

Posted 5 months ago

“Good service”

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Posted 6 months ago

Dear Sriram, Thank you for sharing your feedback. We’re happy to know you were pleased with the service and appreciate you taking the time to let us know. We look forward to arranging your next ride soon. Kind regards, Veronica

Posted 5 months ago

“Excellent service”

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Posted 6 months ago

Dear Kranti, Thank you so much for your kind words. We’re delighted to know you had an excellent experience - that’s exactly what we strive for with every journey. We truly appreciate your feedback and look forward to welcoming you again soon. Best regards, Veronica

Posted 5 months ago

“My daughter loves your service! Prompt and professional…”

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Posted 6 months ago

Dear Stacy, Thank you for sharing your lovely feedback. We’re thrilled to hear that your daughter enjoys our service and finds it prompt and professional - that means a lot to us. We appreciate your support and look forward to arranging her next ride soon. Warm wishes, Veronica

Posted 5 months ago

Blacklane GmbH is rated 4.7 based on 3,704 reviews