“it was a wonderful experience with this company... company customer service was superd. staff was friendly. driver was on time...car was neat and clean.. highly recommended for friends and family”
“Used for Heathrow to Gatwick transfer. Very competitive price for return trip. Excellent communication and service. Driver was very flexible due to delays in luagge arriving. Vehicle was very clean and tidy, clearly takes a pride in his work.
Highly recommend”
“Everything ok, great communication with Britannia attendant. The driver was 10min before the departure time and he is very attentive and helped us with the bags. The car was good and clean. Highly recommend.”
“I have used Britannia Airport Cars on numerous occasions. I have consistently found the drivers to be very professional and punctual. I would recommend this company for any Transfers without the stress. A excellent service provider.”
“I have used Britannia Cars many times to transfer to and from the airport. As I have never had any problem, I decided to recommend them to some friends arriving from abroad for a visit. I booked the service myself on their behalf. Pick up was booked for 15.45 based on the plane arriving on time (at 15.05) at WH Smith.
I received a call from the driver at 15.20 asking where the passengers were. This was twenty five minutes ahead of the original pick up time and should not have been made. I advised the pick up time, and that the flight was delayed by 20 minutes, something Britannia Airport Cars should have been monitoring, as we were told previously is standard company policy.
Therefore as the flight arrived twenty minutes late the pick-up time should have been revised to 16.05.
The driver contacted me and advised a change of pick up place to Costa Cafe. The passengers looked for this place but there is no Costa Cafe in Terminal 3, so they went to the original pick-up point advised by Britannia Airport Cars, WH Smith. The passengers were waiting there for about 30 minutes but could not find the driver as there was no-one holding a card with their names on.
The passenger then called the driver and identified them when both put the phone down. This was at 16.35 as registered on the passenger's phone. This was within the 30 minutes waiting time after the revised pick up time (16.05) due to the late arrival of the plane. By this time the passengers had been waiting for 30 minutes trying to find the driver.
The driver demanded a charge of £8 for waiting time. I believe this charge should not have been levied as the passengers were in the correct place within the correct time, allowing for the plane's late arrival. The passenger contacted me to inquire about this - so I called Britannia Airport Cars and was advised not to pay this charge based on the explanation of the above circumstances.
After delivering the passengers to my address, the driver knocked on the door demanding £8. I explained that Britannia Airport Cars had advised me this charge was not payable based on the circumstances described. The driver did not accept that and continued to engage in conversation at my front door. The driver passed her phone to me to speak to Britannia but I was not able to make progress in resolving the issue, being passed to several people and eventually having the phone put down.
The driver stepped into the house - and blocked the front door. I asked her to leave but she refused. This is totally unacceptable behaviour and an intrusion on my personal property, aside from the total lack of customer consideration.
If there was a balance to pay this should emanate from the company to me as customer, not from the driver.
Furthermore, the driver was then seen taking photos of my property. Again an invasion of my property.
I demanded that action was taken to ensure these photos were removed from the driver's phone.
My guests, the passengers, were inconvenienced by the inefficiency of the driver, and then embroiled in a very unpleasant scene on arrival at my property.
As a result I shall not be using this service again.”
“Terrible service. Driver apparently had a break down. Sure things go wrong, but nobody told me this until after 40 minutes past the time I was supposed to be picked up & also after making multiple phone calls.”
“Avoid at all costs. Terrible customer service and abusive driver. I arranged this cab for a family member, and the arrangement was that the second half would be paid when they arrived and the driver helped with the luggage (because it looked sketchy). The driver upset and scared her so badly about getting paid while they were moving that they had to pull over. The customer service didn't care, so, logically, it sounds like terrorising customers locked in a car with them is normal behaviour. Unacceptable. Additionally, they are not cheaper than others for airport transport.”
“My recent experience with this service was simply bad:
The driver was significantly delayed by more than 30 minutes, citing unusual traffic conditions. Unfortunately, I received no prior notification about this delay and only learned of it when I reached out to inquire about the driver's whereabouts.
I had specifically requested a child seat both in my initial order and through WhatsApp with their customer service. They charged me an extra £15 for the child seat, but the driver did not have one available. While they did refund the £15, I was forced to travel with my baby unsafely for a one-hour journey.
Additionally, I should note that the initial price quoted to me on WhatsApp was £40 higher than the price displayed on their website. Only after some negotiation and the threat of canceling my order did the customer service team "consult with the manager" and adjust the price to match the website's rate. This inconsistency came across as unprofessional.
While I understand that the driver may have had an off morning, the handling of the situation by the customer service team was, unfortunately, inadequate.”
“This is the first time I have used Britannia airport cars through the minicabit platform for a journey to the airport
We as a family which consists of two adults and two very young children. We were waiting on the road as a family waiting for our cab to arrive which was booked for 2.30am. We made a call at 2.35am and were told it will be there in 5 minutes. Please remember trying to get to an airport is already stressful, especially when you have a young family to look after too and need to ensure they are ok. After 10 calls made to Britannia cabs which we were told every-time another 5 mins and then again another 5 mins. In the end at 3:15am we had to call an UBER as my children were feeling cold and did not want to miss our flight.I will not recommend or use Britannia airport cars in the future. I raised this as a complaint with them directly and as an outcome I told that they would improve the service by giving me a discount on my next trip, offered at 7% off. Although this was a poor offer, I asked them to quote me on my arrival journey. The quote provided with discount through email directly from themselves was £10 more expensive than just booking directly through their website. When I enquired this, they told me the website was having maintenance issues. I wish I had looked on trip advisor before using them l, as I see they have more negative reviews than positive.”
“Despite booking a day in advance and arriving at the meeting point at the scheduled time, I had to wait 1 hour and 45 minute for the driver to show up. Had several calls and was told first that I should wait 40 minutes and then that driver was nearly there, for another hour. No issue with the driver but the company is unreliable.”
“AVOID AVOID AVOID
Avoid using Britannia Airport Cars, this is a scam company who will steal your money.
You pay in a advance for a service that either doesn’t exist, or for a taxi that arrives at least 60 minutes late.
They still owe me money for services not rendered after I paid them for a taxi service between Gatwick and Heathrow airports.
There are no apologies and no refunds. They just steal your money.
Britannia Airport Cars should not be allowed to trade in the UK.”
