Citizen Watch UK Reviews

Name: Citizen Watch UK
Address: Citizen House, 7 Ashville Way, Berkshire, Wokingham
Rating: 4.78

4.8 Rating 1,125 Reviews

95 %

of reviewers recommend Citizen Watch UK

About Citizen Watch UK:

Citizen, a trusted name and brand leader in the watch industry for over 100 years, is known the world over for its uncompromising values: technical precision, innovative mindset, quality craftsmanship and design excellence. The first to create quartz crystal and titanium timepieces, Citizen was also an early pioneer in advocating for the environment, launching the first light-powered watches with proprietary Eco-Drive technology in 1976, thus adding eco-mindful as a core value.

Citizen takes a forward-thinking, socially responsible and inclusive world view: creating quality timepieces at superior value for all citizens of the world to enjoy every minute of their time. And our deep-rooted respect for self-development guides our corporate philosophy: Better Starts Now. Whether it’s creating a better product, a better customer experience, a better planet, Citizen embraces opportunity and growth.

Visit Website

Phone:

0118 989 0333

Email:

support@citizenwatch.co.uk

Location:

Citizen House,
7 Ashville Way,
Berkshire
Wokingham
RG41 2PL

Citizen Watch UK 5 star review on 9th May 2025

197

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Good service. When Citizen were unable to repair a very old watch due to lack of spares, it offered me a substantial discount on a new watch. Much appreciated.”

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Posted 8 months ago

“Had a few issues with the website ordering the watch but it's easy enough to navigate etc”

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Posted 8 months ago

“The only thing that lets this watch down is that the seconds hand is not functional !”

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Posted 8 months ago

“The service & delivery was fast.The watch is amazing.The only down side was the packaging,which was damaged.Luckily the watch was ok. Packaging needs to be thought about. Pictures added below.”

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Posted 9 months ago

“Good website could use improvement however excellent service over all.”

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Posted 9 months ago

“They have very good watches at competitive prices. Quality products and well designed. The only one thing I could criticise is there are a lot of very large watches which rule out a big percentage of buyers.”

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Posted 9 months ago

“Citizen forza white face looked at alot of watches this is dressy aswell as being sporty great bracelet super comfy and lightweight titanium great design and very happy with my purchase only minus id say is clasp could've been better which would add to cost however I'd gladly pay the extra no brainer lots of face options super buy”

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Posted 9 months ago

“Easy order and prompt delivery service.”

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Posted 9 months ago

“Excellent service and very pleased with the watch. Took a little longer to arrive than I expected”

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Posted 9 months ago

“Lovely very different watch, the iridescent face lifts the watch, wife is very pleased”

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Posted 9 months ago

“Looks great on the wrist.”

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Posted 9 months ago

“Delivery was on time, watch is stellar, although I wish they had provided the watch instructions within the box, instead of having to look it up online.”

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Posted 9 months ago

“My wife loved it”

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Posted 9 months ago

“Quick, reliable service.”

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Posted 10 months ago

“Watch arrived on time in appropriate packaging”

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Posted 10 months ago

“So far so good. The watch was returned for the reasons below. A refund was given swiftly.”

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Posted 10 months ago

“Watch is good but trying to change the date is all but impossible. I know about gently pulling the crown out. It's easy enough to alter the time, but for the date nothing happens even if pulling the crown further. Then it comes out completely.”

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Posted 10 months ago

“A minimalist elegant watch that is esthetically pleasing on both a woman's hand or on a male who prefers a smaller watch. Delivery was super fast. In general it is well made, the blue dial is more vivid and irresdescant than the web photos, more like a piece of cobalt blue stained glass in strong sunlight. The metal bracelet is minimalistic and looks timeless. I love the overall look and general quality. On very small wristed women it may be a bit bulky but I don't mind that. If I would change anything I would say the date window is too small. It should be bigger to be practical to see double digit numbers. In fact I would do away with it altogether, it would improve the look, and most people don't actually use the date function in the 21st century. Two gripes I have are 1. In bright daylight the you can see through the watch face and see the glue line that adheres the face to the watch. It's not just mine, can see it in review pics on the Amazon site. 2. The pins in the strap are almost impossible to remove at home without watchmakers tools. My Lorus solar has a far easier but secure mechanism to shorten the strap. It would be nice if Citizen made changing the strap size easier to do yourself. Overall I'm happy with the look of the watch. It's been keeping good time (as expected for Citizen). I'd recommend it to anyone as long long as they are ok with the points made above. The glue line can be seen in the pics, it's the thing that most annoys me about the watch, but I like it so much I still decided to keep it. My feedback to the company - For a woman the face size would be perfect if it were 30.5-31mm, for this super round shape. - make the date window a bit bigger or remove altogether. - would love to see in other stained glass style colours, bottle green, oxblood, dark violet etc...”

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Posted 10 months ago

“Whole buying process was easy. Reassuring to buy from a UK site.”

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Posted 10 months ago

“Works very well. Connects with the phone app ok. Cant connect the CZ Smart YouQ app thats suposed tow work with it, many other watch owners are having the same problem.”

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Posted 10 months ago

Citizen Watch UK is rated 4.8 based on 1,125 reviews