“Having never taken a day off during this period of total hysteria, I've been to Cheshire Oaks, Trafford Centre, every supermarket, DIY store, etc, always using common sense and following good hygiene. Who knew that was the way to live?
Costco has set a new precedent for C19 madness. They have managed to sidestep the government's mask exemption rule by making you wear a face visor, proven to be of zero use whatsoever in scientific tests. FACT!
I'm a trade member at Costco paying over the odds to gain access 1 hour earlier before the Individual members show up. During this period of madness, I've been made to queue behind the Individuals of hundreds that they let in an hour earlier.
But now they are discriminating, by making me purchase (total waste of money) and wear a face visor. This is NOT following government guidelines. I don't have to, nor don't want to wear a face-covering of any type Costco. You're a disgrace.”
“Ordered a set of 4 tyres on Black Friday which turned out to be not safe for my car which Costco staff didn't inform me until I turned up for an appointment. By that time I have already wasted my time to travel there, being turned down and missed all Black Friday deals. FYI the Goodyear tyres that I ordered were correct size, speed & load rating for my car.
If you search for Costco UK reviews, their customer care is also utterly useless, they only respond to positive feedback basically ignore all negative feedback from what I can see.
When I turned up for the appointment I was told by the staff member that these tyres are runflat which means not safe/suitable to be fitted on my car. I must point out that these tyres are actually recommended to me on Costco Website!!!
I filed a complaint however the customer care basically denying all responsibility and insisted that it was my own responsibility to make sure the tyres are suitable. Overall a series of incidents has caused me to miss out on all Black Friday deals. Basically Costco was saying they only supply tyres but it is their customer's responsibility to make sure the tyres are correct / safe for their cars and will not compensate me.
I regret that I wanted to save a bit of money and went for Costco to get these premium tyres. I should have read the internet reviews and went for a proper tyre shop.”
“I have been a member for thirty five years. Now noticed the prices on TV'S are higher in Costco. I point this out to Anthony in Croydon store. He came across rude. Who pays 100.00 over the odds. Where has excellence in customer service? I was told the tv at curry's.”
“Setup and online only account with a Northern Ireland Address with no issues. Reda through the terms and condiditions of membership and saqw they deliver to all of the UK.
Placed and order with no issues from same address ensuring I wasnt on the listed exlusion postcodes.
Got an email from a very curt agent saying i needed a "mainland" address or cancel my order. I pointed out this was a devisive term but she continued to use it. When i asked her to clarify the issue she sent me the exact clause that showed thgey delivered to all the UK.
She then stated Costcos policy has always to only deliver to Mainland UK, in spite of there T&Cs. She then canceled my order without clarifying the issue never mind allowing me to arrage any alternative.
Very poor that such a large company would lie on their publishged Terms or allow there Agents to lie to customers and behave in such a bigoted way.
I've accepted by now that there is a "tax" for living in Northern Ireland, but when i have carefully ensured im compliant and the company allows an account to be setup and order to be placed its a different matter.
Still witing for my money to be released and for them to stop sending me 2 mailshots a day that i cant order anything from.”
“I was stunned when I tasted your new pre-cooked bacon. The previous product was aways a great joy, easy to open and close, and absolutely delicious. The new product, which I see was produced and assembled by Costco is in a package very difficult to open, and is even harder to close securely. I could live with that, but the flavor is objectionable, way too salty and not even a pleasant flavor. You should stick to your nice roast chicken and go back to the previous precooked bacon. Somebody up there seems to be immune to salt. Thank you.”
