“Don’t know what’s happened as Costco used to be great with no quibble refunds , however now don’t even follow U.K. consumer rights laws.
If you buy any Tec product it’s only got a 90 day guarantee for money back if it becomes faulty, U.K. law says 6 mths !
If you bought a Christmas present in advance & discover when you go to wrap it, it’s faulty & being just outside the 90 days , Costco will offer a repair only & if you’ve bought another item elsewhere , because Costco can’t fix it in time for Santa’s Sack , then your told you can sell it on eBay when it’s repaired.
Last year we had a gaming machine that never worked on the big day, took hours to put together . With this we ended up having heave it in Car to return to warehouse 50 mile RT, as after 6 weeks of them giving dates to collect & cancelling & no refund to replace 11 yr old sons Xmas present , we were given £20 voucher compensation , take £12 off that for diesel used .”
“Don’t buy from Costco online.Customer service is bad and they can’t even speak to their warehouse and have to e-mail them to ask where the order is. My ordered max 30 days, but they took longer than that, no communications, no updated for my ordered, I have to keep calling to check. In the end didn't sort out my ordered, I have to cancel it. shame.”
“All year I wait for costco mince pies to become available. Straight in there when they come in this year. I will never buy another mince pie from costco again. Yes the pastry was good the sponge lovely but I don't no were the mince meat went. There was the thinnest smear you had ever seen or not seen. Thinking it may of been just one batch tried again later on. No still the same. I have heard a number of people complaining. So sad gone is my yearly treat.”
“Ordered a fridge freezer which I had to wait in for delivery of. Standard stuff. When it arrived the driver refused to take my old one as he didn’t have room!!! He didn’t want it in his van because it would be in the way. I had paid for scraping. So Costco arranged for another crew to pick it up the next day. Another wait. The new fridge was then faulty but customer service said the replacement couldn’t come the next day with the scrapping crew because there would not be room. This didn’t make any sense as all vans had room!! They were taking my old one so room wasn’t an issue. So a third day wait has to be done but not for 5 days!! Meaning I had to ask my neighbour to store my frozen goods. No compensation for my time or the inconvenience was offered. They could of at least refunded my extra scrapping cost. Poor customer service. I won’t be buying online appliances from them again or recommending friend do.”
