“Hello, yes I got my new crossbow. It broke straight away without even firing an arrow. I have spoke to somebody in the shop and they have said for me to send them pictures of the problem. I did that several days ago. I still have not heard back from the company would be great if somebody could get back in touch with me, please.”
“Very disappointed i have tried seversl times to contact the seller with them replying once getting nowhere @ thr minute
The main string is too short we eventually sfter a lot of pain & back problems caused by this i mansged yo get the main string attatched
I have five men work for me all big lads pulling big tolls of carpet round all day & not one of them could pull the string back far enough to load
The string is obviously a dud one but yhey fo not seem yo be available to discuss
I feel i have wasted £140 very disappointed”
“Crossbow arrived damaged, by suspect Royal Mail - unvan, ununiform.
Trading Standards 14-day letter to Oldham address arrived at Manchester Sorting Office, and, apparently remains .... somewhere to this day. Signed For Recorded - £5.60, put in claim, no reply or refund.
Could not contact by phone.
Damage is minor and could be rectified by a 10 Euros part.
So, the crossbow is unusable, safely; and would be dangerous, risk of injur, if used.”
In the interest of clarity and transparency:
This customer purchased a Steambow crossbow from us and reported that it was faulty on receipt. We responded immediately and offered a full resolution by providing a free returns label and clear instructions so the item could be safely returned for inspection.
This return was declined by the customer and he raised a chargeback instead. As the payment dispute is currently ongoing, we are unable to provide further support until the process has been formally concluded.
