“Crossbow arrived damaged, by suspect Royal Mail - unvan, ununiform.
Trading Standards 14-day letter to Oldham address arrived at Manchester Sorting Office, and, apparently remains .... somewhere to this day. Signed For Recorded - £5.60, put in claim, no reply or refund.
Could not contact by phone.
Damage is minor and could be rectified by a 10 Euros part.
So, the crossbow is unusable, safely; and would be dangerous, risk of injur, if used.”
In the interest of clarity and transparency:
This customer purchased a Steambow crossbow from us and reported that it was faulty on receipt. We responded immediately and offered a full resolution by providing a free returns label and clear instructions so the item could be safely returned for inspection.
This return was declined by the customer and he raised a chargeback instead. As the payment dispute is currently ongoing, we are unable to provide further support until the process has been formally concluded.
