“The shoe looked nice when you can get
it on I had to change it at one of your stores to a size bigger because it's tight fit the top looks beautiful a really good fit”
“Love the shirt, all fits like it should except the neck is so tight. I don't understand why it's so out of proportion to the rest of the tshirt. I would say my neck is average size so not sure what's going on.”
Hey Kris,
So sorry to see the sizing wasn't quite right!
I cannot see any communication from you so far regarding this one so I have reached out via email to get this resolved.
I look forward to speaking with you
Thanks, Madi
“Never had an issue with the quality of the goods, always received my items in a timely manner. I want to visit the closest store to me one day in Sydney as I am from the Newcastle area.”
“I ordered two pairs of the SEICHI Sandoru Ni. One in black and one in beige. I am a size 8, but the website said these are a small make, so order a size up. So, I ordered size 9's.
When I received the products, they were both literally a size too big. What a bum steer. So I then decided to exchange the items only to find out I had to pay for it out of my own pocket when it was the recommendation of Culture Kings to order a size up. Bit rough!
Saving grace was that they exchanged the slides express, and the products themselves are awesome.
I did speak to customer care but they didn't offer much help. If it's the fault of the retailer I don't think the customer should have to pay to resolve the issue.”
Hey Zac,
Thanks for the feedback and sorry to hear you are unhappy with the experience!
We would hate to leave you unhappy so I have just reached out to you via email to get this one resolved!
Looking forward to hearing from you.
Thanks,
Madi
“Best store in Australia for purchasing Sneakers. The entire process from purchase to delivery is perfect with regular updates . Loved the new shoes I bought. Highly recommend Culture Kings for making shopping sneakers so easy.”
Hey Heath,
Thanks for the feedback. I’m so sorry you have received a faulty item :(
I can see you have yet to email us and let us know of this issue so I have just reached out to you via email to get this one resolved! Looking forward to hearing from you.
Thanks, Madi
