Currys PC World IE have a Customer Happiness Grade of E. Customers are happy with their prices, delivery and customer service but are unhappy with their returns process and refunds.
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Now the item has gone up on price and they're saying "tough, you got your refund".
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- Anonymous
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Considering the high price, the quality feels very poor — more like a product bought from Temu rather than a well-known brand.
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- Asta Arman
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Now the price is €115 higher, and Currys coldly refuses to honour the original price or even admit fault.
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- Godwin Fernandes
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Delivery was prompt, and everything arrived in perfect condition.
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- Ana
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Thomas(Stamford branch) was efficient and helpful. Communication was good, the driver rang an hour before delivery and was bang on time. Pleasant and helpful installation of washing machine.
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- Anonymous
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Organised delivery for today (Saturday).
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- Jonathan
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Ordered a phone nearly 2 months ago - wrong phone delivered twice already and at the time of typing this, the correct phone still has not been delivered - unbelievable contempt for customers - & each time the wrong phone was delivered , it was treated as a "returns situation" , as if I had ordered the wrong item and even now I don't understand why correct/paid for item has not been delivered and my emailed queries are being ignored.
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- Anonymous
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I returned a smart watch for the second time within 6 months and I asked the guy who was working “was there a problem with this particular brand and did they get many returns?”
to which he replied “ it’s a cheap watch you get what you pay for” I was stunned he said that and with other customers in earshot too !! he’s a great ambassador for Curry’s and the watch company isn’t he ? Needless to say I won’t be purchasing anything in Curry’s again.
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- Anonymous
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They change their prices after promising a lower one to you, and do not stick to the 14 day returns they claim. Staff will also lie to you about products just to get some money out of you. They are dishonest, and will not stick to their word.
Support is useless, both their number and their emails. They just mess you about and waste your time.
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- Anonymous
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I call and the agent has the audacity to say " we can have the item with you in the next two days ", ummm NO I paid for next day as you advertised was available so cancel and refund me if you cannot satisfy the agreement as you're in breach of this purchase contract.
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- Carl Hammond
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Now the item has gone up on price and they're saying "tough, you got your refund".
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- Anonymous
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I contacted Currys at the beginning of February and requested a refund due to the faults, but this was refused, despite the refund option being available online.
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- Asta Arman
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Haim in Curry’s Carrickmines helped with my printer today in a very professional manner. He gave excellent customer service.
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- Anonymous
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Have bought few bits from Curry's over the years and have no issues, even from customer service.
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- Jonathan
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Sayli in Curry’s Carrickmines was a charming efficient employee. An excellent service. Thank you.
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- Rachel Markham