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Currys PC World IE Reviews

1.5 Rating 215 Reviews
E
Happiness Grade

Currys PC World IE have a Customer Happiness Grade of E. Customers love their prices but are unhappy with their returns process and refunds.

B

Price - Excellent

78.57%
Industry Average
Website was perfect, fast click and collect! Bought the samsung a55 256gb phone, wasn't available in this memory in any other store! Price was cheaper than all other stores were charging for 128gb model! Click & collect was so quick! I was dealing with both Ken and Benny in the store. Both were really great, Really good product knowledge and so helpful! ill definitely be recommending the Naas store!
- Ian whela
B-

Delivery - Average

66.67%
Industry Average
Delivery was prompt, and everything arrived in perfect condition.
- Ana
Thomas(Stamford branch) was efficient and helpful. Communication was good, the driver rang an hour before delivery and was bang on time. Pleasant and helpful installation of washing machine.
- Anonymous
Organised delivery for today (Saturday).
- Jonathan
F

Returns Process - Difficult

0.00%
Industry Average
I returned a smart watch for the second time within 6 months and I asked the guy who was working “was there a problem with this particular brand and did they get many returns?” to which he replied “ it’s a cheap watch you get what you pay for” I was stunned he said that and with other customers in earshot too !! he’s a great ambassador for Curry’s and the watch company isn’t he ? Needless to say I won’t be purchasing anything in Curry’s again.
- Anonymous
They change their prices after promising a lower one to you, and do not stick to the 14 day returns they claim. Staff will also lie to you about products just to get some money out of you. They are dishonest, and will not stick to their word. Support is useless, both their number and their emails. They just mess you about and waste your time.
- Anonymous
I contacted DPD and was advised the name of the person who signed their receipt when the tablet was returned and also that they could easily provide Currys with photographic evidence of the item placed in a Currys Returns Trolley.
- Anonymous
F

Refunds - Difficult

24.24%
Industry Average
As a result, I submitted a claim for a refund and return of the item, but this request has just been ignored also.
- Dave
The only option offered by Currys Business was to arrange collection from a one of their 'business hubs' located some 10 miles away! When I told them this was not logistically possible they told me the only option was to arrange a refund.
- Anonymous
Avoid Avoid , 0 Customer service. Order went missing ,No refund ,No replacement. Weeks later no Response. Lawsuit time. Absolutely disgraceful Company. Borderline Fraudsters
- Andy Conlon
72.00%
Industry Average
Haim in Curry’s Carrickmines helped with my printer today in a very professional manner. He gave excellent customer service.
- Anonymous
Have bought few bits from Curry's over the years and have no issues, even from customer service.
- Jonathan
Sayli in Curry’s Carrickmines was a charming efficient employee. An excellent service. Thank you.
- Rachel Markham