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Currys PC World IE Reviews

1.5 Rating 222 Reviews
E
Happiness Grade

Currys PC World IE have a Customer Happiness Grade of E. Customers love their prices but are unhappy with their returns process and refunds.

B

Price - Excellent

76.92%
Industry Average
Website was perfect, fast click and collect! Bought the samsung a55 256gb phone, wasn't available in this memory in any other store! Price was cheaper than all other stores were charging for 128gb model! Click & collect was so quick! I was dealing with both Ken and Benny in the store. Both were really great, Really good product knowledge and so helpful! ill definitely be recommending the Naas store!
- Ian whela
B-

Delivery - Fast

70.97%
Industry Average
Delivery was prompt, and everything arrived in perfect condition.
- Ana
Thomas(Stamford branch) was efficient and helpful. Communication was good, the driver rang an hour before delivery and was bang on time. Pleasant and helpful installation of washing machine.
- Anonymous
Organised delivery for today (Saturday).
- Jonathan
F

Returns Process - Difficult

0.00%
Industry Average
Ordered a phone nearly 2 months ago - wrong phone delivered twice already and at the time of typing this, the correct phone still has not been delivered - unbelievable contempt for customers - & each time the wrong phone was delivered , it was treated as a "returns situation" , as if I had ordered the wrong item and even now I don't understand why correct/paid for item has not been delivered and my emailed queries are being ignored.
- Anonymous
I returned a smart watch for the second time within 6 months and I asked the guy who was working “was there a problem with this particular brand and did they get many returns?” to which he replied “ it’s a cheap watch you get what you pay for” I was stunned he said that and with other customers in earshot too !! he’s a great ambassador for Curry’s and the watch company isn’t he ? Needless to say I won’t be purchasing anything in Curry’s again.
- Anonymous
They change their prices after promising a lower one to you, and do not stick to the 14 day returns they claim. Staff will also lie to you about products just to get some money out of you. They are dishonest, and will not stick to their word. Support is useless, both their number and their emails. They just mess you about and waste your time.
- Anonymous
F

Refunds - Difficult

23.53%
Industry Average
ordered a phone and 2 months of wrong items delivered, returned, phone-calls, emails, then silence, incompetence and lies and nonsense - one of the most bizarre orders I've ever had to misfortune to be involved in - & just been told that the item isn't available, but they can't refund my money as the order is processed ........- Currys is an absolute sham company
- JC
As a result, I submitted a claim for a refund and return of the item, but this request has just been ignored also.
- Dave
The only option offered by Currys Business was to arrange collection from a one of their 'business hubs' located some 10 miles away! When I told them this was not logistically possible they told me the only option was to arrange a refund.
- Anonymous
74.68%
Industry Average
Haim in Curry’s Carrickmines helped with my printer today in a very professional manner. He gave excellent customer service.
- Anonymous
Have bought few bits from Curry's over the years and have no issues, even from customer service.
- Jonathan
Sayli in Curry’s Carrickmines was a charming efficient employee. An excellent service. Thank you.
- Rachel Markham