“AVOID AT ALL COSTS If you want a speedy repair on your phone I would strongly avoid this company very quick to take your money but absolutely useless when it comes to making a claim they seem to change 3rd party repairers all the time and well this new one are even more useless than all the old ones they question you and how your phone has broken take 7 days to get back to you then you are made to wait another 3 days for details on where to send your device I am still awaiting that hence this review god knows how long they will actually take to repair my phone screen perhaps another 14 days AVOID AT ALL COSTS
UPDATE
YES HERE WE ARE ON THE 15/9/2024 STILL NO PHONE SUPRISE SUPRISE FOR A REPLACEMENT SCREEN TAKING NEARLY 3 WEEKS WITH THEIR REPAIR CENTRE RUNNING AT NORMAL CAPACITY AS STATED IN MY EMAILS SEE BELOW
We are currently within normal capacity and are not expecting any delays in handling and processing your device
THEIR OWN WORDS
MY DEVICE WAS MENDED LAST WEDNESDAY 11/9/2024 APPARENTLY
I EMAILED YOU YESTERDAY TO SAY WHERE ON EARTH IS MY PHONE AND I THINK THIS SORT OF WAIT TIME IS UNACCEPTABLE AND WAS LIED TO SAYING MY PHONE WAS SENT OUT TO ME ON 11//9/2024 TOTAL LIE AS I DONT HAVE IT AND SUPRISE SUPRISE THE TRACKING LINK YOU SENT ME SAYS THEY ARE EXPECTING IT WHY LIE TO ME SAYING IT HAS BEEN SENT OUT TO ME WHEN IT OBVIOUSLY HAS NOT SO IF YOU DECIDE TO POST TO ME ON MONDAY 16/9/24 I WILL NOT RECEIVE IT TILL 18/9/24 MAYBE IF IT EVEN GETS SENT OUT SO MY FACTS ABOVE ON FIRST REVIEW PART OF I WILL BE WITHOUT A PHONE FOR 3 WEEKS WILL BE CORRECT
DO NOT TAKE OUT ANY FORM OF INSURANCE WITH THIS COMPANY ESPECIALLY MOBILE PHONE INSURANCE AS THEY ARE A COMPLETELY INCOMPETENT COMPANY THEY ARE QUICK ENOUGH TO TAKE YOUR MONEY FOR YEARS BUT WHEN IT COMES TO WHAT YOU ARE PAYING FOR THEY DO NOT FOLLOW THROUGH IN A SATISFACTORY MANNER IN THIS DAY AND AGE IT IS VERY VERY INCONVENIENT TO NOT HAVE MY PHONE FOR 3 WEEKS BEARING IN MIND AFTER PUTTING MY INITIAL REVIEW ON HERE I HAD A TELEPHONE CALL STATING THIS REPAIR WOULD BE TREATED WITH PRIORITY AS THEY WERE NOT SURE WHY IT HAD ALREADY TAKEN A WEEK (then) TO EVEN GIVE ME DETAILS ON HOW TO GET MY DEVICE TO THEM WHICH YOU HAVE TO WAIT FOR THEM TO GIVE YOU ACCESS TO A PORTAL FOR MY CLAIM INFORMATION
IF THIS IS BEING TREATED WITH UPMOST PRIORITY I HAVE NOTHING MORE TO SAY APART FROM PLEASE SEND ME MY PHONE BACK
AND TO EVERYONE THAT READS THIS IF YOU ARE STILL CONSIDERING GOING THROUGH THIS COMPANY DO NOT DO IT
YOU HAVE BEEN WARNED !!!!!!!’
UPDATE 17/9/24
STILL HAVENT GOT MY PHONE BACK APPARENTLY ITS MISSING NOW BUT IT IS ALL ROYAL MAILS FAULT !!!
Update 20/9/24
Still no phone it’s not Royal Mail fault as they haven’t even received it it has been stolen by someone in this scam company someone somewhere has a lovely brand new phone worth £1300 no help at all email address they have put on their reply to me is invalid suprise surprise
AVOID THIS COMPANY AT ALL COSTS”
“Davies will not pay your provider until they have worked 90 days without pay. They put you through so many obstacles for life insurance that you paid into for you to pay your provider. They do their best in avoiding paying out. This has been a horrible experience.”
“I unfortunately lost my apple watch on a short break (respite as I have a very sick partner). I have sent you all the information you need, plus the £50 excess.
Today I have received an Email telling me you will not honour my claim as my friend and colleague ordered the watch for me using his Amazon Prime account.
The name on the invoice was he’s name obviously as it was his account but the delivery address was MINE
The watch was added to my Apple account (which I have sent proof)
I spoke to a “Rob” today who promised to send my claim details to a gadget team manager but I feel your company will not adhere to any promises you make
How many more excess amounts do you receive and then refuse to help with claims
My watch is so important to me as it is contact with my partner while I have to work (we are not allowed to use our phones) but I dont suppose you care about things like that 😢”
“Do not deal with this company!!!!!! They are rude, condescending and make everything you need as difficult as possible. I was left m for 5 months after the ripped out some damaged plaster with no communication at all. They Are dismissive of any criticism. Avoid at all costs !!!!!!”
“Made me rung through lots of hoops regarding my modest claim of £47 and the. When I eventually provided everything they told me it was less than the policy excess. The level of policy excess was not visible on the policy documentation and why didn’t they tell me that at the outset to avoid all my wasted time and effort. AVOID”
“Worst experience ever ... rude staff who come up with the most illogical and irrelevant reasoning to avoid paying out ... after raising all the valid points they have the audacity of emailing me stating that my claim has been rejected ... please avoid them if you don't want to loose your hard earned money.”
“Handled my claim after dropping my iPad, after 5 days and remarkably 10 minutes before closing they sent me a link to apples repair service and the offer of £39 to get it repaired. I not only had accidental damage covered my policy had new for old on all electronics. Tried to complain and told that’s all I will get or I can post it to them and one of their staff will try to fix it.”
“Terrible what nonsense I listed my items two months ago to be told my insurance was not through them, then they changed there mind. I have sent all documents I have from phone company etc for lost items but they still ask for more. It’s a joke they made it to difficult to claim purposely. So strongly advice to not use axa or David group as sadly when you do need to claim on travel insurance you can’t. Joke! Stay clear”
“Passed around between companies. Assistant refused to give me the company complaints procedure, refused the give me the name of his manager or his own surname.
Would never use this company but used British Gas and they use Davies”
“This was done by Davies through my insurance company. I was assured they would repair my Mac so it was still applied to Mac warranty. A year and a month later it broke down. I took it to Apple and they said the Mac wasn’t repaired within Apple standards. I went back to Davies and they refused to touch it as it was a month out of their own warranty. So, Davies clearly lied and hadn’t repaired it to Apple standards and then refused to accept responsibility. I certainly wouldn’t trust them with computer repairs.”
“Everything terrible service
I sent all the supporting documents but wasn't still
Enough. My wife's sister was taken to intensive care unit critically ill and passed away a few days later. But they still want to see a death certificate. A letter from the icu unit was not enough for these people disgraceful.”
“A warn for you all!
I am writing this review mainly to warn others to read their bicycle insurance policy carefully before purchasing.
After having three bikes stolen, I decided to buy a new one and have it insured. It was not an expensive bike, just £300.
I paid for the insurance and, naively believing things would be handled with common sense, I did not read the policy properly. I made sure my bike had the correct lock every time I parked it. I never left the bike unattended or without the lock on the frame.
However, my mistake was bringing it to work and leaving it by the office door inside my WORKPLACE, a PRIVATE! building. Even then, my bike was stolen because it wasn't locked. Someone walked in and went directly to where my bike was, indicating they knew its location, likely because someone told them. Everything was captured on CCTV.
My claim was refused.
Here’s the issue: they require you to lock your bike even inside private spaces, including your OWN HOUSE. If you leave your bike unlocked inside your house and someone breaks in and steals it, you are NOT covered.
I want to thank Becky for her patience and understanding of my frustration. My case has now been passed to management, but my faith that common sense will prevail has diminished. After all, it is a company focused on making money, right?
Don't make the same mistake as I did, folks. They won't hesitate to refuse your claim.”
“This is the worst company ever. Extremely poor communication, your case is passed around from staff member to staff member constantly. I have made a complaint over a month ago and heard nothing back. They know the severity of my problem and that I have water leaking into my property and I am no further forward and it’s approaching a year. AVOID THIS COMPANY AT ALL COSTS.”
“Probably the most disorganised company I've ever encountered. They never seem to have a clue what's going on - lord knows why any insurance company employs them.”
“3 months after submitting a claim and still not heard anything ? There's no way to contact them other than email which they never reply back to.
Never again”
“I had a terrible experience with Davies-group (home protect insurance). After my bicycle was stolen, I reported it promptly. Instead of updating me directly, they sent an email asking me to call them, only to inform me that my claim was declined without justification. They didn't request any evidence and were more focused on discouraging my claim by threatening a policy increase. Olivia Burton will intimidate you and prevent you from proceeding with a legitimate claim, as they will not pay out for the claim I believe that's their internal policy as per reviews from customers and previous employees.
The claim handler was rude and insisted that my replacement bike must be under £1500 and the price can't be discounted, which is not stated in the policy. Even after I provided proof of forced entry and UK-based replacement bike links within the specified amount, my claim was denied again. They also misrepresented policy terms, unfairly categorizing necessary components as accessories. Their conduct was unprofessional, and they seemed determined to avoid a payout. I do not recommend Home Protect Insurance. Avoid at all costs. In my opinion, you will be better off without insurance as saving the money in premiums will compensate for future losses.”
