Day Owl Reviews

4.8 Rating 765 Reviews

95 %

of reviewers recommend Day Owl

4.8

Based on 765 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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How do I contact Day Owl?

Helpful Report

(2 weeks ago)

You can contact Day Owl by Email and Live Chat.

Helpful Report

(2 weeks ago)

100.00%

Industry Average

“ I’ve been extremely pleased with with the customer service. The bags are high quality. Day Owl for life!! ”

- Wendy Bailey Steward

“ We purchased this bag as a Christmas gift for my father, but had a delivery issue with Fedex that resulted in our backpack being stolen. Nina at Day Owl was so kind and did a wonderful job helping us resolve the issue and rapidly sent us a replacement in time for Christmas! Truly above and beyond customer service, and the backpack itself is phenomenal. 10 out of 5 stars! ”

- Faith Liu

“ Great customer service from Nina! She responded to my question about sizing really quickly and retroactively applied my new customer 10% discount when I mentioned that I had forgotten to use my code. ”

- Anonymous

Day Owl Reviews

Customer Service - Good