DirectCarMats.com Reviews

Name: DirectCarMats.com
Address: 17 Paradise Square, Sheffield, Sheffield
Rating: 4.48

4.5 Rating 1,642 Reviews

87 %

of reviewers recommend DirectCarMats.com

4.5

Based on 1,642 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have STILL not received my order”

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Posted 8 months ago

“Poor quality. Not finished very well. Stitching not very good. Sent the 2 pieces to put in corresponding holes. Why could they not be finished before sending.”

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Posted 1 year ago

“Quality does not match description”

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Posted 1 year ago

“I ordered car mats in Anthracite but I received black - jet black! Company sent me sample pics comparing the two but it only proves it was black they sent me. As yet they don’t seem to want to rectify the problem which is very disappointing as they cost £49.99!”

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Posted 1 year ago

“Disappointed with the thickness of the pile of the prestige so called luxury mats’. Would not have bought them if I’d seen them first.”

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Posted 1 year ago

“No clip holes or clips sent or any alternative fixings as per website still waiting for an email response after two days”

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Posted 1 year ago

“First delivery came with 4 mats instead of 5. Second delivery had eyelets missing. Holes missing from driver's seat mat. Where eyelets were supplied there were the wrong size hole cut into the mats (too large).”

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Posted 1 year ago

“Very disappointed, they fit the car perfectly but they constantly role up, I attached the Velcro pads but they just unstick themselves had them a week and already showing signs of wear. Went for the Value package, should of just gone on eBay.”

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Posted 1 year ago

“car mats were for the next model of my car and don't quite fit perfect and cant be botherd to send them back for a swap and for a premium mat it's a bit thin the edging is not anywhere near the 11 year old ones I just threw away next time I'm just gonna buy oem mats from audi”

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Posted 1 year ago

Hi Andrew Thanks for your order and for taking the time to leave us a review. I'm really sorry to hear that the mats for your Audi A3 Sportback aren't fitting correctly, as you mentioned, I suspect that this is due to you ordering the wrong mats for your car. We hope that you consider using us again.

Posted 1 year ago

“Disappointed with my car mats. Not as robust as I was expecting, bought the Premium set. The rear mat is not as good a fit and overlaps the seat fittings. I will buy off the shelf next time so I can see what I'm getting.”

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Posted 1 year ago

Hi Arthur Thanks for your order and for taking time to leave us a review. I'm sorry to hear you're not happy with the mats you received for your Peugeot 3008. I've checked and can't find any e-mails from you regarding the issues you've raised, so that we can look into this further for you, can you please e-mail our customer services team at support@directcarmats.com and we'd be happy to help.

Posted 1 year ago

“Ordered car mats that took longer than I expected to arrive. Thought 48 hours from ordering but actually took a week. Quality is ok. I ordered the premium but if you want a thicker pile I would go up a level-I didn’t want to spend a fortune on them. You order the mats by your car make so they fit properly. This is what has disappointed me most. My mats do not fit properly. Ordered the rubber boot mat and it sits up at front edges. It’s not lying flat with the floor so obviously hasn’t been cut to size properly. The carpet mats are a lot smaller than I imagined in the back. Very small. The front carpet mats again don’t fit well especially the drivers. Edge is up on the pedal. They were definitely cheaper than the car manufacturers but if I was keeping the car for longer than I am , I would definitely get the car manufacturers ones.”

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Posted 1 year ago

Hi Thank you for your order and taking time to leave a review. I'm sorry to hear you're not happy with the mats you received for your car. All of the mats we manufacture are completely tailor made and bespoke to each vehicle and as such it should be a perfect fit everytime. It sounds like you may have selected the incorrect mats for your vehicle. We'd love to resolve this issue for you so please reach out to our customer support team at support@directcarmats.com and we will be happy to help.

Posted 1 year ago

“Wrong mats delivered, Wrong car when entering reg number on your order screen. Mat quality good but had to alter to fit my car. Not very impressed!”

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Posted 1 year ago

Hi, Thank you for your order and taking time to leave a review. I have looked into this issue and can see that you incorrectly ordered mats for a Lexus NX300H despite you having a Lexus NX350H and as such the mats don't fit as intended. At this moment in time, we do not offer mats for the 350H so are unable to help with a replacement set of mats.

Posted 1 year ago

“I have emailed twice, no response. The mats are not sticking to the velcro pads supplied.”

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Posted 1 year ago

Hi Robert Thank you for your order and taking time to leave a review. We received your e-mail on October 31st at 11:49AM and we responded the same day at 3:11PM confirming that we had arranged for a replacement set of velcro pads to be sent out to you. If you have not received these, please reach out to our customer support team at support@directcarmats.com and we'll happily look into this further for you.

Posted 1 year ago

DirectCarMats.com is rated 4.5 based on 1,642 reviews