“Excellent customer service
I ordered 9kg of supplement which arrived with a broken lid & covered in escaped powder. I opened it, took pictures and wrote to Discount Equestrian. By 9am the next day I had an email apologising, giving me free collection of the damaged goods for return by the courier, & a new tub was on its way which duly arrived in 48 hours. Companies can't avoid courier problems but DE resolved this quickly and efficiently. Its often only when things go wrong you really know whether a supplier gives excellent customer service and clearly DE demostrated that they do!”
“Discount Equestrian were a little slower than I expected to dispatch but then the parcel was delivered the next day. It was packed well and the boots I purchased were really good quality for the price. Very comfortable and very well made.”
“I keep ordering from Discount Equestrian because there is a huge choice, the website is easy to use, ordering is straightforward and I can trust the value, quality and speed of delivery.”
“Great store to deal with - unfortunately the hat I bought wasn't the right fit but with their super efficient returns policy, the refund took just a couple of days.”
