“The time for dispatch was rather slow. I ordered on 11th April and it hadn't arrived by Easter. I feel if I'm paying £5 it should be sent immediately. I ordered from Sephora and it was dispatched and arrived within 2 days and delivery was free (as an example)”
“My order status didn't change for 4 working days so I sent an email which remains unanswered. On day 5 I called, and the person was able to find my order and told me it was being posted that day. It arrived on day 6. Nothing wrong with the product and it was a good price, but disappointing to have to chase to get it sent, a day late outside of the delivery window, without so much of an apology or acknowledgement that it had quite obviously been forgotten.”
“I was very pleased with the items I ordered which were priced very competitively but I had to wait 2 weeks for delivery and by then I had run out of the supplements I had ordered.”
“Not very clear on website about delivery times. Customer service isn’t the friendliest. A lot of items out of stock but once you find one and it comes it’s decent and what you asked for.”
“Overall quite satisfactory, however, an item arrived incomplete. Purchased a Le Mieux toy pony dressage saddle as a Christmas gift, although the box was 'sealed' it appeared to be missing a stirrup. I've tried numerous times to return but cannot find any instructions on how to.”
“I have no idea about the product as I still haven’t received it! Evri keep saying they are coming and don’t! So far four times. Please stop using them they’re useless”
“The product was fine and good value pricing. I was very disappointed though by the size of the packaging (24” x 6” x 12”) for a single hunting crop!!! 50 to 60 crops could have been sent in that box. Not very green I’m afraid!!!”
“I bought a jacket for my wife and it was too small so had to return it and request a bigger size. It cost €20 postage to return and believe I will have to pay for shipping of replacement larger jacket. Other websites offer free shipping/ returns”
“I ordered items, I was then informed they were not in their stock room. I asked to keep the order until stock came in. I however asked them not to deliver while I was away on holiday and I gave them the dates.
What happened?? They delivered a huge box to a neighbour while I was away!!! Not impressed with their administration!!
Product is what we wanted and we are happy with that.”
