“Got message that package was delivered to my home, It was not! False information, 11 WEEKS LATER still no contact
Please avoid, they are the worst delivery company ever”
“It pains me to even give them 1 star. By far thee worst service I've ever had to endure. Get no delivery, then 2 deliveries of the same item, no way to contact them & then the driver arrives at my front door without a mask. Consistently bad.”
“It is impossible to contact them, on their website the talk about amazing people. Well they are obviously not in line with the public view. What a shambles of a company, terrible website, no customer service, terrible all round”
“I just received my package and it's been one of the worst kind of delivery style I saw. The driver literally dropped the box into my porch. No ringing on the bell, no honking, nothing to make me aware of the delivery. At all. Just stopped in front of the gate, slapped the box behind the fence and left. It's a good thing that I was home and it wasn't raining. Would he take responsibility if the box is stolen? Or damaged?”
“I received an email saying that my parcel from DPD UK was due for deliver on Monday-22/12 at 12:55 to 13:55 and it didn't arrive, I was at home all day. So, I checked my track number later and it's saying that my order has already been delivered at 13:56 and also signed. I'd like to know where's my parcel.”
“Never deliver to the right house and said I wasn't home when I was all day. I can't collect at a depot as its too far away. I also paid for delivery so why would I need to go collect it myself..... So stupid. Never purchasing from any company who uses dpd ever again.”
“If your reading this it's too late... avoid for irish deliveries
customer service is in name only they pass it on and no one actual takes responsibility!! During covid Avoid. later much later try again if you chance it .”
“Avoid this delivery service- not reliable. The worst delivery service I have ever dealt with.
Item is still missing
Really poor communication.
Little to no customer service
Does not deserve any stars
NB- If sending anything to the elderly at Christmas do not use this service as not fair to have a recipient having to deal with the issue if their parcel does not arrive.”
“DPD Parcel Wizard is getting worse and worse and believe it or not, they're worse than Parcel Motel at the moment.
My parcel never arrived from UK through DPD Parcel Wizard network in April 2020, got email with delivery date 17/04/2020 from DPD which never happened, after few calls to their team, they opened a case and they said resolution team will contact me with 50€ refund option, which never happened. Never got a call back from them, nothing.
Same thing now again with another parcel through DPD Parcel Wizard, delivery date 23/10/2020, result - second packet lost as well?!!!
I'm writing this review now and I recommend to everyone - DO NOT ORDER ANYTHING THROUGH DPD PARCEL WIZARD!!!.
Soon as this charade will be finished, I'm closing Parcel Wizard account and will do the same recommendation to all my friends and aquaintances.
DHL is maybe more expensive, but at least they will not lose or steal your parcel.
It doesn't happen with the normal shipments from ROI, only if it's going through Parcel Wizard option from UK, which became no better than Parcel Motel services in the last few years and by my experience, they were the worst before, but DPD is so close.
Please, do a favour to yourself and choose someone else to deliver your parcels from UK, it will save your money and your nerves. Never again.”
“Absolute horror! I don't even think the drivers look at the address on the package, my parcel was left on a letterbox in the WRONG address.
After ages I got through to their customer care, got the number of the driver personally and he tells me he left it at ______ Street instead of _____ Apartments! Customer service won't help you - they will keep "raising the issue with the depot"! Pathetic service! Not sure if I will even receive my products.”
“Appalling delivery service. Dpd have my parcel for a week now transferring it from depots and head office. Maybe the focus should be on customer service and fast delivery rather than depots disputing on routes.”
“Even one star is too generous for this company. Twice now I have paid for a parcel to be collected from home in Dublin. Both times the parcels were not collected on the date booked for. I have spent endless hours and a huge amount of stress in rebooking the service. For the second parcel the service was booked three days ago. Parcel still waiting to be collected. Every day it is the same: the driver should be here by 5:30pm. But nobody comes. Avoid this company if you possibly can.”
“Sent a parcel to Croatia in July. It was returned to me in September without any explanation. Tracking history had multiple contradicting records. I made 5 attempts to contact DPD but they just ignore me!”
“Ordered something off Amazon shocked when I saw it was being delivered it DPD, it all went fine till it got to the depo in limerick my parcels been sitting in limerick since Tuesday and it’s Wednesday now, it was supposed to be delivered Tuesday it wasn’t the excuse they gave me was they had too many delivery’s to do they told Amazon I had requested it delivered the next day I did not, For the second day they told me the driver was sick is there only one person working there and they told Amazon they made an attempted delivery which they did not, I wonder what excuse will I get tomorrow. I’ll never order from anywhere that used DPD again. The only positive I have from my experience is that Amazon has a great customer support team.”
