“Terrible company who lie and deliberately do not deliver your package on time. I hear they have a scam to get you to pay for next day delivery when their drivers fail to ring you as well. I spoke to Tesco about my delivery and will be personally sending all evidence to their head office in the UK. Hopefully they will get rid of them. Item still not delivered by the way. When it does arrive the contract is cancelled anyway and they will have to take it back. Liars and scammers. Stay well clear.Please boycott companies who use them.”
“Terrible customer service, not answer to calls, emails answers is to long! The DPD courrier make wrong label with wrong address, and Cashel depot 24
Send my package back to sender, and not keeping 5-8 working days at store
how is write on the policy, but send back immediately, and they said that keeping
5-8 days, but they lie, they send back at the same
days when they received my package, that not acceptable, I contact them
and ask them stop processing and send back, but they just feeding me with tomorrow etc.and not do anything,
in that package I have important documents,but they don’t care, and no body refund money back! And that was Couries fault
who make wrong label, I don’t know how it’s possible if I write correct information on the dpd website! So they do nothing , seat on the
offices and drilling nose! ”
“Bunch of liars at Cork depot!
Waste of time and money.
They said my parcel was picked up by their driver that he delivered it to a wrong address days ago and it is out for delivery today. After multiple phone calls (as i knew i will end up having no delivery today) the office person was just mumbling in the phone for me at 5:15 pm that his driver called Ger doesn’t answer for his phone, but he will be with me in any minute. Off course there was no sign of the driver all day, no sorry, just excuses and pointing finger for others. Lack of professionalism. These people should be fired or locked up of scamming their customers.”
“They said they attempted delivery twice but never called,I have never had a good experience with this delivery company and has put me off buying from any business that uses them to deliver their products.”
“I received a text to say my parcel would be delivered on Wednesday between 16.00 and17.00. My parcel never arrived when I went to track it on line it said parcel delivery failure. I rang the main dpd office to be told it was the incorrect address. Which was completely untrue. It was the correct name the correct address and the correct eir code. The woman on the phone promised to ring me before 5 pm on Thursday. Still no phone call Thursday night This isn’t the first time this has happened and it always seems to be with dpd. I hate when they are the courier for an order I placed on line as there is always an issue with the delivery. Stay well clear of dpd unprofessionally excuse for courier company.”
“Would give a 0 if I could.i was meant to get a delivery to but didn't receive it.got a text from one of the drivers say he was at my house,nobody was in.a load of rubbish as my husband checked back on CCTV there was no sign of anybody at the door.i rang DPD,the person I was talking to got just about understand English,he hung up on me.not one bit impressed.”
“These guys are unbelievable. One of their special needs drivers left a delivery at a neighbours while we were closed with only 3 out of 4 boxes. Since I realised 10 days ago I’ve reached out 5 times to ask the whereabouts of the 4th box and had not one reply. This is despite me telling the kids that the delivery is required for a live order which I’ve now had to refund giving the customer a woeful experience because of DPD incompetence. These mentals are charging nearly £20 per delivery too. We’re down a £60 order, lost a long term customer and an entire box of CBD drinks and they won’t even reply. Grifters. Use literally anyone else.”
“Absolutely dreadful service. Package not received. Given three delivery times over two days and still no delivery. Depot will not answer phone no matter how many times you ring. Emails from depot are noting short of lies. They appear to have no knowledge of where their driver is or where parcel is. Will not sue DPD again and will not buy from any company that items will be delivered by DPD.”
“If I could give 0 stars I would. Parcel was out for delivery. Driver waited no more than 10 seconds at the door and took off again. Didn't even have a chance to get to the door. Then I selected to collect it from a collection point. I collected it the same day it was dropped off at the collection point. And every day since, for a whole week I have been spammed with emails and texts saying to collect it even though I already have. I called dpd to enquire about it and the first 2 calls they ended immediately. The 3rd call I was put through to a customer support person who was less than helpful. He told me that 10 seconds is " possibly enough to wait around". And then proceeded to be of no use and hung up also. Absolutely disgraceful service as per usual with dpd. Its a shame to even call it service because its only a lack of service at this stage!”
“Worse than awful. They seem to have completely lost a parcel that we need for work. Twice customer "service" have promised to look into this and call back. Days go by and they never call back. When I told them that our local depot has had a full innox for three YEARS (in other words, no chance of ever leaving a message and it's entirely deliberate) the woman on the phone simply giggled.”
“Received text confirming delivery 2-3pm. Stayed in all afternoon. Its now 5.30pm. Online delivery service says 'driver unable to contact you'. A lie. I had no text, phonecall or email. I tried to contact DPD on webchat. What a joke. This company has no customer service. This was a delivery from Dunnes Stores. I have informed DS that I will not use their portal ever again if DPD are the delivery agents.”
“Awful 😖, no communication, calls not answered. Blatant lies.late collection and delivery. Lies lies lies about anything. This is last time I am using them.”
“I had 3 parcels in past two months.One of them package was damaged and part of items missing.Second one package was damaged.Third was delivered to wrong address and went missing.”
