“I ordered on November 2018. My VISA was charged immediately, but I never received anything. I asked for a refund, but I received nothing!!!
Now, my e-mails are not answered due to heavy work. Too many excuses.
Ellentronics reported my review on TRUSTPILOT, because I am not a client!!! But my credit card is still crarged for nothing!!!”
“scam - watch out SCAM - don't buy here
[Order #1801] (29/12/2018)
I bought a Mac air in december 2018.
Very good communication for more than a month. They wrote they shipped the parcel, to be patience.
After this month I contacted them again to know if there was any update about this situation and they told me they were sorry for the delay, so I gave them some extra time.
In March (3 months after my purchase) I tell them that I need the refund cause at that point the MAC was useful to me.
They say to me that is fine, that they will give the refund and transfer the money to my bank account.
In April after I emailed them minimum 2x day they send me this email, THE CO FOUNDER OF ELLENTRONICS SENT ME THIS EMAIL:
Dear Customer
We are sorry for the delays!
Due to the fact that our financial institutions and primary partners are carrying out comprehensive reviews and necessary checks to ensure legality of our business, there might have been longer than normal delays with accepting payments and issuing refunds.
This could lead to your order being cancelled and a full refund being demanded.
As per our records, a request for a full refund has been made on your order.
Ellentronics hereby obliges to process the requested refunds as soon as possible (estimated refund date for your order is Mar 22 - Mar 29), but no later than by May 1, 2019 with no further delays. We do have the information about your account and therefore there is no need to reply to this email to reconfirm this.
Please disregard all previous emails from my colleagues regarding the refund as the circumstances have changed and they were not aware of the review extensions that our primary partners decided to apply today.
Your patience is highly appreciated while we resolve our issues as we are doing our best to maintain good relationship between our customers and our partners.
Thank you and sorry for any inconvenience caused by this situation!
Kind regards
Mark Ellenberg
Co-owner
Ellentronics
Today is the 2.5.2019 and they do not answer to my emails since one month and of course the refund it seems to be just a dream.”
“SCAM
SCAM
I bought and I paid for a Mac air.
Very good communication for more than a month. They wrote they shipped the parcel, to be patience.
Only words, only lies to keep me calm.
After one month the told they refund.
Lies again.
TRUFFA
Ho comprato (e pagato) un Mac Air.
Per un mese ottima comunicazione da parte del loro customer care, dicono di aver spedito, dicono di portare pazienza.
Solo parole e bugie.
Ora dicono di aver rimborsato, ma non è vero.
Fatevi un piacere, non cascateci anche voi.”
“I made an order for Christmas present and it's April!!! I received nothing!!!
They mention a full refund of the amount charged in my VISA , but still nothing.
Now, they don't answer my e-mails.
They are very polite, but it doesn't change the fact that my card is still charged for nothing.
Don't order unless you want to waste your money for nothing!!!”
“They NOT sent the articles and Not refund the money
They not refund the money.
My order of 2 Airpods is from late November and I'm still waiting for it...
They said they have refund the money but is not true, I have Not received my money back.
Meanwhile, time has passed, and the 10 business days to issue the refund, and still nothing, and not even refund proof.
I've tried to contact by email, multiple times, and they are not answering. Last answer was yesterday. Then the answering stopped. I even wrote other email in case the older one was too big and anything happened to it.
Supposedly, my order was going to be shipped on 21st December, expected to arrive on 3rd January, but with delays happening. Until now is still on it way, traveling all Europe...
I'm rating average to give some trust, still, and because the staff is really nice. I just hope my product will arrive some time soon and I can change the rating with good news.
I am going to sue them, and never stop to try to get my money back.
Do not buy from them.
My order is 1454
They Not answer emails or give any solution”
“They NOT sent the articles and Not refund the money
They not refund the money.
My order of 2 Airpods is from late November and I'm still waiting for it...
They said they have refund the money but is not true, I have Not received my money back.
Meanwhile, time has passed, and the 10 business days to issue the refund, and still nothing, and not even refund proof.
I've tried to contact by email, multiple times, and they are not answering. Last answer was yesterday. Then the answering stopped. I even wrote other email in case the older one was too big and anything happened to it.
Supposedly, my order was going to be shipped on 21st December, expected to arrive on 3rd January, but with delays happening. Until now is still on it way, traveling all Europe...
I'm rating average to give some trust, still, and because the staff is really nice. I just hope my product will arrive some time soon and I can change the rating with good news.
I am going to sue them, and never stop to try to get my money back.
Do not buy from them.
My order is 1454
They Not answer emails or give any solution”
“I bought a MacBook Pro in white color from this website. Was skeptical to buy such an expensive thing from here initially but thankfully, I got a good one pretty fast. Will surely get back for more!”
“I love this company because this has the power and extremely good caliber to deliver genuine products with fast delivery. I am a loyal customer here now ☺”
“What a perfect way to gift someone through a gift card. I mean this site and something to offer everyone and a gift card is the best choice for sure. Nice!!”
“I was wanting to change my phone to an iPhone and was looking for a good offer for the same. Thankfully, the XS was under superb deal and I grabbed it. Thanks guys!!”
“Thank you Ellentronics for sending me my iPad as per my specifications and orders. Everything was perfect as shown and promised. Will get back for more purchases.”
“I bought a MacBook Pro from this website with request for urgent delivery. They were so considerate that I got my piece within 3 days in Florida. Thank you so much.”
“I was confused that I should order electronic products from an online portal or not. But after I saw the testimonials and had a talk with my friend who had used the services I ordered my Smartphone from Ellentronics. All I would say that it is a one stop simple destination for all your electronic product needs.”
“I loved the manner the website is created. They have made it in a user-friendly manner to ensure that we can select and compare the products with ease. Thank you so much for giving us a reason to trust you.”
“They ship to so many countries. I live in Switzerland and the Apple product I wanted was not available in my country. I ordered it from Ellentronics and to my surprise the product was delivered in 12 days. The box was well packed to prevent any damages. Extremely satisfied with the services.”
“I would recommend Ellentronics to all those who are skeptical when buying electronic products online. They give the selected products and the after sale services are also brilliant.”
“The return policy is actually as simple as they say. There were no questions been asked, and the return was simple so that I could buy the product I like. Customer satisfaction guaranteed. They do what they say, so you can trust them”
“Before I used Ellentronics website I had used 2-3 other websites to order products. My experience was average as there were unfulfilled commitments. However Ellentronics did a wonderful job by making the right product available at the right time. Superb products and services.”
