Hi Heather,
Thank you for sharing your thoughts with us. We’re delighted to hear that you loved the finished product, but we're truly sorry to learn about your experience with the ordering process.
Your feedback is incredibly valuable, and we are constantly working to improve our systems to make the ordering experience as seamless as possible. We appreciate your patience and understanding throughout this time.
If you have any further concerns or suggestions, please don't hesitate to reach out. We hope to serve you better in the future!
Best,
Joseph