“Super fast turn around time, excellent quality-only issue is the product is dirty in a couple of highly visible spots, hoping a tide stick will remove it”
“I've ordered a lot of items from Fabric Sign Guys. Quality of products and artwork communication is great. My one complaint is that the shipping timeframe is NOT clear, nor are we given options for faster shipping times. Therefore, I have to guess where to have items shipped. I've guessed wrong twice now and as a result not had the needed items for tradshows. Please give shipping options/timeframes!”
Hi Tamar,
Thank you for taking the time to share your feedback! We're happy to hear that you’ve been pleased with the quality of our products and the communication regarding artwork.
We sincerely apologize for the confusion surrounding our shipping timeframes. We understand how crucial it is to have your items arrive on time, especially for trade shows. Your feedback is invaluable, and we are looking into ways to improve our shipping options and clarity on timelines.
Please feel free to reach out directly for future orders, and we’ll do our best to assist you with shipping options that fit your needs better.
Thanks again for your input, and we look forward to serving you in the future!
Best,
Team Fabric Sign Guys
“quality is great, but i was disappointed that the color didn't match the logo i provided. Its probbaly my fault - not sure if it was in RGB or CMYK, but it doesn't match what i thought i would receive. Its lighter than what i see on screen. Any advice on how to correct that for my next order?”
Hi Jennifer,
Thanks so much for your feedback, and I’m sorry to hear the color didn’t quite match what you were expecting. Color discrepancies can sometimes happen due to the difference between how colors appear on screen and how they print, especially when using RGB (screen) versus CMYK (printing) color models.
To ensure the color matches more closely in your next order, I’d recommend the following:
Provide a Pantone color: Pantone colors are standardized and can help avoid any color shifts between digital and print. If you have a specific Pantone shade in mind, sharing that will be a great option.
Double-check the color mode: When submitting artwork, try to use CMYK, which is the preferred mode for print. RGB works great for digital screens, but CMYK is more accurate for physical print.
Let me know if you'd like any assistance with this, and we’ll be happy to help get it right for next time!
Kind regards,
Ebony
“I've used Fabric Sign Guys for all of my banners, etc., for my business, as my wife has for hers, and have always been a happy customer. Service has always been excellent, and the product has been as well. On my last order of retractable banners, the support poles were the wrong size (too long). I tried to address this through chat and email, stating that I needed the replacement poles immediately because I would be leaving for the tradeshow, and, I think because I dealt with so many different support reps, that message didn't really get across. By the time the issue was resolved, and I was notified that I'd get new poles, it was too late to ship that day (I live in Philly, so an easy overnight). The poles were shipped but arrived while I was away at the show. Everyone that I dealt with was pleasant, but I think that because I didn't have a dedicated service rep, it took too long to resolve and just didn't have the urgency to resolve my issue when it could have been a pretty easy fix. So I got the new poles, but it was too late. Thank you.”
Hi Anders,
We appreciate your honest feedback on this specific order and we apologize for the way things went.
As discussed our team works through orders from top to bottom and in order to secure a fast reply time we do not designate orders to just one particular team member.
It is great to know you and your wife have had great experiences with us in the past. We love what we do, and strive to make all of our customers experience great.
With that being said, we take full responsibility for the delay in product arrival.
As you know we are currently working with you to resolve the issue at hand and internally working on ways to prevent this sort of issue happening again.
We would appreciate another chance in the future.
Kind regards,
Ebony
“I would suggest the template guide be available on the website when a person is making their order. The peple there could not get my image to fit. I changed it at least 5 times. Then one of the techs sent me the template and I fit it in the template easily, how I wanted it within a few min. That should have been shared the very first time. But I think it even better as an option on the website not just uploading the image.”
Hi Jennise,
Thank you for taking a moment to provide us with suggestions.
We appreciate your feedback and will be sure to share the comments with our Team.
We would like to discuss further over a call about your concerns. We're committed to improving our services and every customer's experience so we apologize for not hitting that mark for your order.
We look forward to speaking with you soon.
Best Regards,
Ebony
